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Kevin L

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Kevin L last won the day on November 9 2021

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    http://www.blackwiredesigns.com

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    Phoenix, AZ

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  1. Hey Everyone - Thank you for the positive comments about Blackwire and the hard work we try to accomplish in this industry. I did not reply to this post as I was waiting for responses from our customers. We have a policy at Blackwire that prohibits transferring license between dealerships without approval from the original servicing dealer as outlined in our terms of service. This policy is in place to protect our customers (dealers) from waisting their valuable time in the field troubleshooting something they don’t have full access to. This policy wasn’t born out of thin air, it was implemented after many discussions and support calls with our dealers. We did receive a support ticket from a dealer who requested a transfer of all licenses in a project to his account. We denied this based on our policy. Shortly after our response, the owner of the system called our office with an extremely aggressive attitude and choice language for our support team. We are a B2B company and only work with dealers, however the ticket was escalated and on Friday, while on vacation, I personally reached out to the dealer who contacted us and asked for all the licenses in the project they needed transferred. As of this post we have not heard back. Instead, I was able to make contact with the original purchasing dealer for one of the most recent drivers (this project has multiple drivers purchased through multiple dealers further complicating the issue) and he was able to get the project updated with the new controller for the driver he originally installed.
  2. If the Ring announcements are intermittent then something is setup incorrectly.
  3. Also you can share access to your rachio to your yard care professional. It has a sub user option so they can edit on a computer or their cell phone.
  4. You can press start and go through the zones in the rachio 3
  5. Order 5V3A power supplies online and that will fix them. 5 volt 3 amps. HDMI vs HD is just branding.. Same exact units
  6. For anyone who lost their bindings add and remove a space from the API key. If you only have 1 controller on your system there is no need to even select the system. it will work whether your system is selected or the box is blank. The only time you need to use that system drop down box is if you have more than 1 Rachio controller on your account. If after that you are having issues post up debugging logs and we will reivew them.
  7. LeakSmart is a fully self contained leak and flood protection system. it requires zero programming from C4 or internet to turn off the water if it detects a leak and in many cases will get you a discount on your home owners insurance as LeakSmart is nationally recognized by many insurance companies. LeakSmart recently released a real cool sensor that allows you to monitor up to 3 things for leaks all at once with their new rope sensor cord. This means washer and dryers, entire under sinks, fridges etc can all be monitored and you can install the main sensor receiver in an easy to access location up higher. Real water sensors detecting actual water leaks are much more accurate than a water flow valve guessing if you have a leak or flood will ever be.
  8. creating a second account to drive your narrative isn't going to fly on this forum......
  9. The beeping noise is the audio calibration for the mics in the touch screen. go to intercom - settings and turn off echo calibration.
  10. Lite Version: https://www.blackwiredesigns.com/store/blue-iris-vms-camera-driver-lite-navigator-display-problem-solver/ Advanced Version: https://www.blackwiredesigns.com/store/blue-iris-vms-camera-driver-motion-touch-trigger-geofence-osd/
  11. I would suggest you reach out to the manufacture of the light and ask them how to enable and control it via DMX channels.
  12. That DMX engine you linked would work fine using the Domaudeo DMX driver + the Engineering Solutions RS232 DMX Box
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