Hey Everyone - Thank you for the positive comments about Blackwire and the hard work we try to accomplish in this industry.
I did not reply to this post as I was waiting for responses from our customers. We have a policy at Blackwire that prohibits transferring license between dealerships without approval from the original servicing dealer as outlined in our terms of service. This policy is in place to protect our customers (dealers) from waisting their valuable time in the field troubleshooting something they don’t have full access to. This policy wasn’t born out of thin air, it was implemented after many discussions and support calls with our dealers.
We did receive a support ticket from a dealer who requested a transfer of all licenses in a project to his account. We denied this based on our policy.
Shortly after our response, the owner of the system called our office with an extremely aggressive attitude and choice language for our support team. We are a B2B company and only work with dealers, however the ticket was escalated and on Friday, while on vacation, I personally reached out to the dealer who contacted us and asked for all the licenses in the project they needed transferred. As of this post we have not heard back. Instead, I was able to make contact with the original purchasing dealer for one of the most recent drivers (this project has multiple drivers purchased through multiple dealers further complicating the issue) and he was able to get the project updated with the new controller for the driver he originally installed.