Yes their “go to” is “network problems” even when every other network device is working properly. We have two homes w C4 and all T4 screens have been rma’d at least once, all neeos were buggy and we’ve had issues with a Core 3 and a Core 1 (both rma’d). I have a test halo touch and it isn’t ready for prime time. Laggy, has same charging issue as many neeos, ie not sitting on charging station properly and other glitches. To get things fixed you have to write to the President of SnapOne.