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About ferbor

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    Control4 End User

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  1. I had exactly the same problem wtih the DS2 as Ceejay after upgrading to v2.10. My dealer tried many solutions with no success until today where they did exactly the same thing as to Ceejay, they swithed back to SIPPROXY and now everything is working fine. Replying jfh comment that the latest 2.10 version fixes all this problem, maybe it fixes the announcement problem but does not solve the communication problems between DS2 and touchscreens. my dealer installed this Sunday the latest 2.10 version and the communication problems where still there, and only dissapeared today when he switched back to the SIPPROXY, by indication of Control4 cusotmer's support. They suggested me not to put the announcement again for some days until we are certain that everything is fine this way. Ceejay, If you install the latest v2.10 you must check with Control4 that the SiPPROXY is not changed again to the FREESWITCH.... May i know how many touchscreens you have in your project? I have 15 and it seems that this problem only happens when there are more than 9 touchscreens on the project. Best regads!
  2. Thanks for summarizing how to upgrade. Just some more questions to understand completely. 1. Do I need the dealer to upgrade the VRX020 with the Matrix to Netplay Manager or can I do it myself? Will the configuration be lost on upgrading? 2. I will gradually change all my VRXs to Netplay TV Licenses, but meanwhile do the VRXx still work? Thanks for the tip on the new Fire TV! Thanks and best regards Fernando
  3. Dear Jason, ok, I would email you related to the cable boxes. Concerning the 4K and your information that Netplay TV already supports 4K, please help me to understand how I can integrate this with my actual system, since until now I am using Netplay Pro. My actual configuration is: 8 inputs on encoders VTX100. Only using 4 for the moment 4 VRX020 one with the Matrix and the other 3 connected two to Samsung 4K tVs and one to a Sony 4K projector. 1 VRX010 connected to a Full HD Samsung TV. Y also have 2 more VRX010 for future TVs. All this is connected to Control4. How would I implement Netplay Home/ TV? - Should I replace the VRX020 with the Netplay manager? I see they are phisically very similar...is it possible to upgrade de VR020 to Netplay Manager or In need to buy one.? - Can I keep the VRX020/010 working on a system with Netplay manager or I need yer or yes to buy all Netplay TV licenses? This would be for the TV that is not 4K. I would really appreciate if you could clarify which would be the correct approach for migrating (or adding) from Netplay Pro to Netplay Home. My goal is to have 4K distribution and also do not loose nothing of my integration with Control4. Thanks and best regards Fernando
  4. Hi I could solved the issue with the Roku forcing it to using only Dolby/DTS. Thanks for this tip!!! Do you have any data on why I don't receive audio from the cable boxes until I switch to another one and return to the first one. Last but not least, when are you expecting to release the 4K? On some old post it was mentioned this was expected for Q4 2016. Thanks Best regards Fernando Enviado desde mi SM-G955F mediante Tapatalk
  5. Thanks for your prompt reply. I always like more posting on forums since on many ocassions another member suffered the same problem as I did and replied faster than the original manufacturer. Anyway, I take note and next time i will go through email, considering that your support is very good. I will try your suggestions once at home and let you know. Thanks! Regards Fernando
  6. Dear Videostorm, Yo have already assist me on a previous issue I had on this thread, so posting this new "problem" here so that you can go back to my previous post which explain little bit about the configuration of my system. Since then I have replaced almost all VRX010 for VRX020 I have a Roku 4k connected to one of the encoders (set to 1080p) and had worked fine for some time. Some months ago I started having problems with it. I cannot match it to any firmware update on the Roku or con Control4, but something should be related. With some of the applications I can see perfectly all the videos, for example YouTube. But when I use Fandango or Netflix or Amazon Video, the image starts like in slow motion, with no audio and some artifacts. If I do not stop it, the Roku reboots. The strange things is that this happens with almost 99.9% of the content, but for example some of the trailer or "behind the scenes" episodes on tv shows run smoothly. Because of YouTube working fine I thought that the problem was not related to Videostorm, so I did not try from the very beginning connecting the Roku directly to my Marantz receiver. But I finally did it and everything worked perfectly. So there is some problem running the Roku on Videostorm, pf course I am talking in my home not a generalized problem. After I recently upgraded Control4 to 2.10 the DS2 doorstation is not working well, and since nobody else seems to be having problems with it, I started doubting about some network configuration. So looking in your website I found this http://www.video-storm.com/downloads/network_setup.htm. All my switches are Cisco SG-300 some poe and some not. Can this be the problem? The flow control is not activated ont eh switches and it seems they should be. Another minor problem I have is when I start playing cable box 1 (for example) on one tv, it comes with no audio, so I change to cable box 2 and it does come with audio, then I return to cable box 1 and the audio is working.... Looking forward to your comments, which always have been very helpfull! Thanks and bet regards Fernando
  7. ferbor

    Probles after upgrade to 2.10

    Hi mstaffor388!, i did contact my dealer but in principle he has no clue of what is happening, specially with the relays. They were finishing a new house this week, using all their manpower, so promised to come to my home next . I agree with you that the updated must be done on site, and it was made that way. After the update everything seemed to be working well. It is not the same going through the house trying all things than a normal day situation. For example, the doorstation works fine if you ring the bell once or twice when a space between rings. That is how they tried. But when suddenly I was receiveing people at my home all arriving between minutes of difference, the doorstation started collapsing. Concerning the relays. The tried opening and closing several relays and they all work fine, they really still do it. The problem us that at some moment (one or twice a day) the realy open!!! Nobody can predict that behaviour, and the dealer cannot stay 24/7 at home. The purpose of posting here, besides contacting my dealer to try to solve it with Control4 customers supports (they have already contacted me and my dealer) is to see if someone of the community is suffering the same problems I am suffering and in this way try to understand if this could be a bug or maybe something badly installed or programed at home. Although I must stresses again that everything was working fine with 2.9.1. Thanks for reading! Regards Fernando
  8. ferbor

    Probles after upgrade to 2.10

    Hi Cyknight, I have all T3. My system is quite new (2015) with all equipment that year with exception othe controller witch I upgrades from the originally 800 to an EA5. Thanks
  9. Hi, I am having some problems after my dealer upgraded my house to versions 2.10. The problems are mainly: 1] DS2 Doorstation: Was working flawlessly under 2.9.1. Now it has many problems like: - not seeing the image when someone rings the bell, it does appear when your press answer - If you ring the bell too often it starts giving an "occupied" tone - Sometimes on the the ends does not hear the other, etc 2] Problems with relays: I have several relays that control locks, heated tower rails, radiant floor, ovens, power outlets, etc. With this Im suffering two kind of problems: a ] During normal use, every day at different times in the day all the relays go off. It happens one or twice a day. The strange thing is that one set of relay go all off at the same time and others at some other time. Maybe it depends on to what these relays are connected. Some are Panelized relays, some are contact sensors that activate and independent non control4 relay, etc. b] During reboot of the EA5 some solenoid bolts that I have in some doors in addition to the normal locks open. Before upgrading to 2.10 when I rebooted the controller the locks remain always on the same state as before rebooting. It is correct that on the navigator the correct state if either open or close was not reflected until I activate and desactivate them one by one, but the real state of the relay never changed. i would really appreciate to know if someone else is experiencing this problems. specially the ones related to the relays since it is not clear what is happening. Thanks and best regards Fernando
  10. After I presss the "Purge all" the profiles are all regenerated automatically?? Or I need to load them again? Sorry for the question but when you stop withthe mouse on top of the Purge alle button it says "Delete profile info for all sources" and this makes me afraid of pressing it. Thanks!
  11. I have already changed, on the VRX020 I use to hold the matrix (then I have other 3 VRX010 connected to the TV), to Unicast RTSP the 4 sources that correspond to the VTX encoder. I really look forward to receiving the new or repaired burned HDMI board to try how it is working now. Is there any other way to try it not having the VTX working at this moment? I also have as sources 25 Ip cameras using H.264. Should I also change to Unicast RTSP these sources? Currently they are set to Unicast MpegTS Thanks!!
  12. Dear Videostorm Thanks for prompt reply. I will ask my dealer to make this changes as soon as I can recover my repaired hdmis ( I lave in Argentina and all the shipment process is really complicated due to import restrictions). Just a couple of extra doubts: 1. These two setting that I probably do not have since I had the VRX010 are now available on the VRX010 through some firmware upgrade? If I need to change them this means that when they are upgraded they are not set by default? Is this correct? 2. Where should I change the source setup, on the VTX or on each VRX. I asume the VRX no? 3. We are no using IP drivers since the set top boxes we have here only can be controlled by Ir. I confirm we are using the IR output of the HC-250 from control4 so I will as to be chaned to the VRX output. Thanks once again!
  13. Hellow, I have installed at home a Control4 system using as video matrix 1 VTX100 with four hdmi inputs, 1 VRX020 (has the matrix) and 3 VRX010. I chose Videostrom over the Control4 HDMI matrix for the versatility it has this system. Even though I have moved to my home some months ago and I have not use Videostorm at full potential, I think their features are great and evrything I need. Now, going to the latency when changing channels. As soon as my dealer installed Videostorm I noticed a delay on the cannel change. When I told about this to my dealer he said that it could be a delay either from Videostrom (it was the first one they installed) or from Control 4. I was really worried for this and was trying to get used to this delay considering all the advantages Videostorm has to give me. But unfortunately I cannot get used....for me it is really a nightmare. Around 2 months ago the Videostrom encoder was not working and my dealer setup a "conference call" with Videostrom suport to see what was the cause. The conclusion was that the 4 hdmi inputs were burned and that the only cause could be a lighting. Since there was a big electrical storm some days before we realized the encoder was not working Videostorm support must be correct. I must point out that Videostrom support was excellent. Having Videostorm out of serivice my dealer "lend" me two Leaf HDM Extenders to connect my two cable set top boxes with the two most used TVs. As soon as I started using them I realice that now the channels where changing back again as fast as with the set top box directly connected to the TV. So, in my experience Videostorm adds delay to the cannel changing. I have just read the post from Videostorm and from some other users saying that this delay should/ does not exist. I would kindly ask Videostrom suport to tell me what parameters should I look/ change in my setup to see if this imporoves. Unfortunately i will not be able to try this until my encoder is repaired. Best regards