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About elodesigns

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    Control4 End User

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  1. elodesigns

    New C4 Apple Ios App

    If you haven't done it already, delete the control4 system out of the app and add it back in again from the beginning. Its possible the IP address stored doesn't match anymore. Another thing to check is that you have a verified email address. If you go into my.control4, make sure your email is shown as verified. I've seen both of those cause the issue you described.
  2. Yup. Tried the usual reboot first. I never lost power. No brown out or anything. Literally, the lights just turned off everywhere.
  3. Sitting at home the other day, all of a sudden all lights in the house went off. Nobody home but me and no changes made to my system. No button presses initiated. Confirmed no power cycles or loss of power to anything. I looked at the wall dimmers and no lights on. I then walked up to the dimmer in the room and turned it on and the lights in the room came on. I walked around the house, and half the light switches, dimmers or keypads had no blue lights on anymore. However, they all still functioned and lights and scenes still worked. I started pushing in the gap switches to power cycle the dimmers and switches which seemed to bring the blue LED lights back on. For keypads, no luck. I logged into Composer 2.10 and tried changing the colors from Blue to Red and back again to see if that triggers anything. Nothing. I did the same in lighting agents. Still nada on the keypads. I have an EA3 running zigbee for almost a year without issue. Currently running 2.10. Devices are KD120's and KC120's. Dimmers and switches seem to be back to normal with a power cycle of the devices. Thoughts? Just another C4 "bug"?
  4. elodesigns

    4sight subscription

    Make sure the Control4 app is the latest version. Delete your system out of the app by selecting the edit option and go the bottom for delete. Make sure the ipad is on the correct WiFi network. Start by adding a new system and make sure the email address and password used match your account settings. Go to my.control.com and select owners and try signing in to verify your account information. The web log in and app log in will match.
  5. elodesigns

    Audio Output on Leaf HDMI Matrix

    The built in audio matrix on these units is a fully independent audio matrix switch. Audio picked up from the source via HDMI is passed thru the HDBaseT exactly as picked up and sent directly to the TV. That same audio can be distributed out of the built in RCA outputs, however, those outputs will only pass thru stereo PCM. If the source happens to be sending dolby digital only or similar, no audio will come out of the analog output. So, for example, if all sources only go in HDMI and you're using the analog outputs to send audio to the matrix/ amp that runs the ceiling speakers in the room, its possible audio will drop out from time to time depending on what you're watching. You will also need analog audio extractors on sources such as Apple TV or Amazon fire etc that don't offer stereo PCM output in order to get any sound thru the speakers for those sources. The downmixing version of these HDMI matrix units handle the extraction automatically and are capable of sending dolby and other digital audio via HDMI to the TV's while sending analog out of the built in audio matrix.
  6. Or like in my case, extended logs turned on that malfunctioned and continue to eat up all available memory.
  7. elodesigns

    New Control4 Controller Soon?

    Is it possible this is simply a wired zigbee antenna or repeater? The serial connection wouldn't be needed however unless its there for updates. Using the EA1 as zigbee repeaters/ antennas has always been a waste if you don't need the IR connections etc and they are also only black, so mounting locations have been limited. Something like this, small and white with a price point of say $249 or $349 would be nice for larger homes that need remote antennas.
  8. elodesigns

    Control4 Training - Prerequisites

    I sent my wife to C4 training in Utah last year so she could have a better understanding of what I do. She had zero experience in low voltage or automation, however she is one smart lady. She breezed through without any issues. When she came back, she immediately logged into our demo system and started modifying and updating. Within a few weeks she was programming lighting scenes and setting up agents with an occasional question or two. I ended up sending her to clients homes to handle add on's and lighting. She was pretty good just before she quit cause she said I'm an A-Hole to work for
  9. Just received this from Sonos officially ending the third party integration via non endorsed drivers. Read correctly, this means any systems that haven’t been updated with endorsed drivers are going to stop working I assume. ” Unsupported UPnP Sonos Integrations At the end of January, we have a regular Sonos software update to bring new features (like Sonos App enhancements based on feedback) and to implement minor bug fixes. This update also includes small changes that continue to keep the Sonos system secure for our customers. Inadvertently this update will impact experiences built using unsupportedUPnP integrations, more specifically the ability to search and play music from streaming services. We understand that this change will impact your existing or in progress jobs, and ultimately the experience our shared customers using an unsupported integration will have with how their music will integrate with their home control system. We’re proactively communicating this update with you in hopes to help impacted customers prior to the release. Preventing scenarios like these are a key driver for us to create a scalable and sustainable Sonos platform (Endorsed and Certified partners) where we can work closely with partners to build secure experiences for customers using Sonos APIs. Integrations built on our platform are tested to ensure long-term reliability, which is not currently possible with unsupported UPnP integrations. The result is that you and your customers can have confidence that the integrations they choose to use with Sonos will continue to deliver the best and most reliable experience. The Specifics: If you are a Control4 dealer and are still using the unsupported legacy UPnP driver, you should now move customers over to the endorsed driver. Control4 will also be communicating this news with all of their dealers today as well. This update will not impact any endorsed or certified partner experiences built on the Sonos platform, which are offered by Control4 with their endorsed driver, Crestron, iPort, Lutron, Savant Wink, and more. All customer’s Sonos speakers and systems will continue to work and can be controlled using the Sonos App, voice, or the desktop controller. Up until the introduction of the Endorsed Partner Program in 2016, any third-party Sonos integration was always unsupported by us. We hope you understand why the only way to integrate Sonos is by working with those third-party partners that are on the Sonos platform. We’ll continue to update you as additional partners come to the platform, including some of the larger partners in the home automation space that are already building new experiences to be available to you and your customers. Sincerely, Your Sonos Team”
  10. @thegreatheed ahh, Correct. I’m worried about all the other potential bugs when upgrading.
  11. Not sure what that response means. Can you elaborate?
  12. elodesigns

    Project file just vanished!

    We ended up getting this figured out yesterday. Apparently during an earlier service call a few months ago, C4 tech support turned on extended logs which are supposed to consume about 5mb of memory and keep overwriting until the next time the controller is power cycled. Then, its supposed to clear out. For some reason, the logs were consuming all available memory within the controller and caused the controller to crash. Immediately after a power cycle, the logs would start up again and take over. C4 says its rare, but it happens. I may be the "luckiest" person on the planet since I seem to hear that a lot during service calls...
  13. I had the same issue with my carrier system when switching to the C4 aprilaire stat. Wired exactly as the original and confirmed power on the common. No heat. I logged in to installer mode and confirmed equipment type was set correctly (Heat/Cool or Heat Pump) was selected on Equipment type and then made sure the Heat/Cool fan mode was set to Electric Heat. With my system, the thermostat is supposed to control the heat fan (Electric Heat) , not the carrier equipment. The default setting in the C4 stat is for the equipment (Gas/Oil Heat) Also make sure the lockout isn't turned on for Heat at (02) control setup.
  14. Make sure to delete any previous wireless SSID's out of the FireTV so it doesn't default back to the WIFI connection. Then, as @msgreenf mentioned, add reservation in the router by MAC address to ensure the FireTV maintains its IP.
  15. elodesigns

    Foyer Light Not Working

    I just read the thread and I don't see a confirmation of exactly what was installed physically in the locations. You mention having a three way with a switch and a dimmer in the first comment. Then mention the dimmer is an APD120. Can you confirm that the other side of the three way is an auxillery dimmer model KA and not an actual switch? Having an SW120277 switch on one side and APD120 dimmer on the other could certainly cause issues. Second major test would be to confirm the load is dimmable as mentioned earlier. Assuming the Control4 hardware is correct and light is dimmable, its possible the three way is wired incorrectly by whoever installed the switches or fixture. Even though the colors of the wires used may be correct at the switch, its possible the wiring was reversed at some point at the fixture or one of the boxes earlier by the original electrician. An electrician would have to confirm the power, switch leg and traveler are all correct by toning them one by one. Another test would be to take a working dimmer and replace the bad dimmer and test.