I have 3 V4 Apple TV’s in my system and woke up (like most people on this forum) with no control after the most recent update to the Apple TV OS. Neil was able to log into my system and replaced the IP drivers with the IR drivers. My system in on 2.9.1 and has otherwise been working great. Thanks Neil for the quick and great service!!!!
I would highly recommend Neil - he has been helping me after my local dealer went out of business and it has really been great having him help me when I need it.