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Derrick Cain
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About Derrick Cain
- Currently Viewing Forum: General Control4 Discussion
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Control4 End User
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Our web services team has identified and addressed the issue that may have been affecting users during higher traffic times. If your Control4 account is currently disconnected from Alexa (devices showing offline), disable and re-enable the skill. We are continuing to improve stability and response when using native Alexa. Please PM me or post if you have issues or feedback.
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Our web services team is looking into the cause of these interruptions. I appreciate the feedback and patience.
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Hi Adam, Are you having similar issues as mentions above? Are the devices non-responsive towards the latter part of the day?
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Let me investigate this a bit more. It sounds from the posts above are around 9PM (or evening in general)?
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I'm glad to hear! I'll try to be an additional resource, and I know I've talked to a few people here on the phone and through e-mail. I'll pass along the suggestion, although I know dealer forums are geared more towards dealer/manufacture information.
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Hi Gary, KB 1890 is pretty much the steps I posted. It only leaves out a few things specifically in Composer Pro, for example, another step is: Is the system stuck on updating a device?
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I've seen a few different posts on here regarding Alexa and Control4. I'd like to provide some information that may help solve issues you are running into. This link below will go over the basics and requirements for integrating Alexa with Control4. It has a couple of videos, and a guide, highly recommend watching the quick videos to get familiar. https://www.control4.com/stashes/alexa-help If Alexa was working, but you're having intermittent issues, or it stopped working, try the following: - Ensure you have 4Sight, you can do this by logging into your account. - Proper network setup, such as using static DNS look up. (may need to include your dealer for this) - Ensure the time of your Control4 system is correct and in the right time zone(check a remote, navigator, or touchscreen), if it's wrong please contact your dealer. - Verbally have Alexa discover devices after making any changes to names or scenes. - Check the naming of your devices through your account page, change a name of a device and verbally ask Alexa to discover devices. - Disable the Control4 skill through the Alexa app, and re-enable it. This will also prompt you to re-discover devices. - Reboot your main Control4 unit, as well as the Alexa device. Dealers can refer to KB 1890 as well.
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C4 Light Switch (multi button) question
Derrick Cain replied to penn65000's topic in General Control4 Discussion
If you're having issues with rockers/buttons (tabs breaking, engraving issues), you can PM myself or contact your dealer and they are replaced under warranty. -
C4 Light Switch (multi button) question
Derrick Cain replied to penn65000's topic in General Control4 Discussion
I think you're talking about the small black nub the loop on the rocker attaches to. You can PM me with a picture just to be sure. That may be part of the switch itself, PM me some more info on it and I'm sure I can help. -
2.9.1 addressed a few audio issues, including legacy audio. More than likely your friend has audio bound from either the HC-300 or HC-200, forcing the system to play legacy audio. As @msgreenf said, 2.9.1 should address the issue you're experiencing. You can also PM me with the account information, and I should be able to work with your dealer and help get you from 2.9.0 to 2.9.1
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Alexa voice commands stopped working suddenly
Derrick Cain replied to carvelln's topic in Troubleshooting, Workarounds, & Bugs
I'm not sure if you mentioned this, I do see you reset Alexa. You may want to try to disable the Control4 smart skill within the Alexa App. Once disabled, find the Control4 Skill and enable it (it should prompt you to put in your e-mail/password). -
New Ceiling fan recommendation?
Derrick Cain replied to C4Newbie's topic in General Control4 Discussion
Hi Ejn, You can check if the master driver expired, as you had mentioned that you're using a trial version of the driver. With Composer HE, or your dealer can go to the driver properties page, it should display either valid or expired. Could be the cause since you're seeing issues with multiple fans. -
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If you're having issues with engraved or plain rockers/buttons, we can assist. Your dealer should not have a problem processing a replacement as well. You can send me a direct message as well if you have any questions.
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Napster/Rhapsody changed their format when the two companies merged a bit ago. To work with the new format, your system needs to be on 2.8.2 (with a separate patch) or < 2.9.0, which will display new Napster Icon and work with their new format.
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Derrick Cain reacted to a post in a topic:
Amazon Echo "device is not responding" error--PLEASE HELP
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PM sent.
