Derrick Cain

Control4 Employee
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Derrick Cain last won the day on July 22

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About Derrick Cain

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    Control4

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  1. Alexa Troubleshooting

    Our web services team has identified and addressed the issue that may have been affecting users during higher traffic times. If your Control4 account is currently disconnected from Alexa (devices showing offline), disable and re-enable the skill. We are continuing to improve stability and response when using native Alexa. Please PM me or post if you have issues or feedback.
  2. Alexa Troubleshooting

    Our web services team is looking into the cause of these interruptions. I appreciate the feedback and patience.
  3. Alexa Troubleshooting

    Hi Adam, Are you having similar issues as mentions above? Are the devices non-responsive towards the latter part of the day?
  4. Alexa Troubleshooting

    Let me investigate this a bit more. It sounds from the posts above are around 9PM (or evening in general)?
  5. Alexa Troubleshooting

    I'm glad to hear! I'll try to be an additional resource, and I know I've talked to a few people here on the phone and through e-mail. I'll pass along the suggestion, although I know dealer forums are geared more towards dealer/manufacture information.
  6. Alexa Troubleshooting

    Hi Gary, KB 1890 is pretty much the steps I posted. It only leaves out a few things specifically in Composer Pro, for example, another step is: Is the system stuck on updating a device?
  7. Alexa Troubleshooting

    I've seen a few different posts on here regarding Alexa and Control4. I'd like to provide some information that may help solve issues you are running into. This link below will go over the basics and requirements for integrating Alexa with Control4. It has a couple of videos, and a guide, highly recommend watching the quick videos to get familiar. https://www.control4.com/stashes/alexa-help If Alexa was working, but you're having intermittent issues, or it stopped working, try the following: - Ensure you have 4Sight, you can do this by logging into your account. - Proper network setup, such as using static DNS look up. (may need to include your dealer for this) - Ensure the time of your Control4 system is correct and in the right time zone(check a remote, navigator, or touchscreen), if it's wrong please contact your dealer. - Verbally have Alexa discover devices after making any changes to names or scenes. - Check the naming of your devices through your account page, change a name of a device and verbally ask Alexa to discover devices. - Disable the Control4 skill through the Alexa app, and re-enable it. This will also prompt you to re-discover devices. - Reboot your main Control4 unit, as well as the Alexa device. Dealers can refer to KB 1890 as well.
  8. C4 Light Switch (multi button) question

    If you're having issues with rockers/buttons (tabs breaking, engraving issues), you can PM myself or contact your dealer and they are replaced under warranty.
  9. C4 Light Switch (multi button) question

    I think you're talking about the small black nub the loop on the rocker attaches to. You can PM me with a picture just to be sure. That may be part of the switch itself, PM me some more info on it and I'm sure I can help.
  10. Problems with music

    2.9.1 addressed a few audio issues, including legacy audio. More than likely your friend has audio bound from either the HC-300 or HC-200, forcing the system to play legacy audio. As @msgreenf said, 2.9.1 should address the issue you're experiencing. You can also PM me with the account information, and I should be able to work with your dealer and help get you from 2.9.0 to 2.9.1
  11. New Ceiling fan recommendation?

    Hi Ejn, You can check if the master driver expired, as you had mentioned that you're using a trial version of the driver. With Composer HE, or your dealer can go to the driver properties page, it should display either valid or expired. Could be the cause since you're seeing issues with multiple fans.
  12. C4 Light Switch Rocker Breaking

    If you're having issues with engraved or plain rockers/buttons, we can assist. Your dealer should not have a problem processing a replacement as well. You can send me a direct message as well if you have any questions.