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Derrick Cain

Control4 Employee
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Derrick Cain last won the day on July 23

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About Derrick Cain

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    Control4 End User

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  1. 4Sight Problems?

    RMcalhany, I might be able to help. Can you PM you customer.control4 account name? Or try this: If your app is stuck on authenticating, it could be a DNS issue. Try logging in while off your WiFi at home, just cellular. That should get you passed the authentication. If this is the case, you'll want to address your DNS in your router at home.
  2. C4 Amp Mfg. Defect

    Hi FLA, I can work with you and the dealer regarding the amp. We still support the replacements of AMP108s through warranty. The doorstation can be in 2.10, however the driver has to be the Communication driver, not the older Intercom driver. The new DS2 does have some awesome new features available as well. You can PM me your account information and I'd be happy to work with you and your dealer.
  3. Control 4

    If you cannot connect to your system via the app, I would suspect something with the network. I noticed you mentioned Comcast is your ISP, are you using their all-in-one gateway as well? Or your own aftermarket router? You can also PM me your Control4 account name and I can see if the system is online. Thanks, Derrick Cain
  4. SR260 Remote Hourglass Issues

    The Hourglass indicates it cannot find the network. You'll need a dealer to add this device to your project, there is no way to do this without a dealer.
  5. Announcements not playing after 2.10 update

    Yes. My recommendations are for people having issues with announcements in 2.10. If you're announcements are working fine, more than likely you can skip over the thread, and have no reason to call a dealer about them.
  6. Announcements not playing after 2.10 update

    @jfh The start delay is what it sounds like. It will delay the file from start for 0-1000 MS. We don't have a baseline of how many rooms you should be using that, but we wanted there to be an adjustment if the user was experiencing issues where the beginning of the file might be cut off or distorted. We have that option to "fine tune". This is more referring to the audio output of a controller. If you have an EA-5 with HDMI as a valid path for a room (HDMI into an HDMI matrix, down mixed into an amp/audio matrix), HDMI will be selected as a valid path. This is why there is an option on the EAs to disable HDMI audio. HC controllers can disable HDMI audio with a path setter driver.
  7. Announcements not playing after 2.10 update

    Just to add, please avoid using HDMI as an audio path with distributed audio. This can cause added latency.
  8. Announcements not playing after 2.10 update

    Data corruption and rebuilding announcements is last resort. There are also a few other things to consider. -Check the start delay, sometimes increasing it to 500MS can help depending on how many rooms the announcement is playing through. -Make sure all rooms that have the announcements have a valid digital audio path. This will cause a timeout after the announcement for up to 5 minutes if rooms are included in the announcement that does not have a valid path.. (this is being addressed so the rooms cannot be added if they do not have a valid path). If your dealer is still unable to solve, yes, please call into tech support. They will be able to diagnose with any known issues and fixes.
  9. Anyone having issues with 4sight?

    Are you able to connect again? It looks like services, including Anywhere Access, are restored.
  10. Anyone having issues with 4sight?

    I'll have them update it. Those are usually affected if remote access is down.
  11. Anyone having issues with 4sight?

    Yeah, I believe there are outages in certain areas of NA. It looks like the outage was reported about 2 hours ago, affecting remote services. https://status.control4.com/
  12. SiriusXM

    This helps, I'll check with defects specifically affecting iOS (iPad). I'll check in with our app design team regarding this. Even if it's intermittent, it's still something we should be able to replicate and solve.
  13. SiriusXM

    @koxkp Do you have any other device to test against, such as an Android or T3? Just to try and narrow down if this is something with our iOS app, or the account. I was unable to replicate here at the office. Just to be clear as well, this is just the "favorites" menu that's giving the spinning wheel?
  14. SiriusXM

    @jfh I don't know if the two are related, but I'd be happy to look into it for you. Is this a screen shot from a Control4 T3, iOS device, or Android device? I'll look into any defects related to SiriusXM menus not populating.
  15. XM Radio audio stops randomly

    So we've been testing multiple sources (Sonos, Denon, C4), and the URL stream for SiriusXM seems to be timing out, no matter the source. Our engineering has been working with them, and letting them know of the issues we're experiencing with their streams. I'll provide any updates we get, otherwise they are aware of this now.