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Content Count
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Derrick Cain last won the day on July 13 2018
Derrick Cain had the most liked content!
About Derrick Cain

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Rank
Control4 End User
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Gender
Male
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Location
Control4
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DS2 mini bug?
Derrick Cain replied to South Africa C4 user's topic in Troubleshooting, Workarounds, & Bugs
I am going to look into it now and see if this is known or if we can reproduce it. There's also a new feature in the driver that could have thrown this off. Snapshots Timespan(s) This configures how far back in seconds the DS2 will start taking snapshots. The DS2 will take (Number of Snapshots) snapshots evenly spaced apart starting (Snapshots Timespan(s)) seconds ago up to when the email was sent. Note that snapshots cannot be taken more than once per second. Example: If Number of Snapshots is 5 and Snapshots Timespan (s) is 20 seconds then you will get snapshots at 20, 15, 10, 5, and 0 seconds. -
Control4 Intercom App is out! Go get it!!!
Derrick Cain replied to eddy.trochez's topic in General Control4 Discussion
I'll be more than happy to pass along your suggestions to our intercom team. -
XM Radio audio stops randomly
Derrick Cain replied to Jane M.'s topic in Troubleshooting, Workarounds, & Bugs
This maybe unrelated, but SiriusXM has built in "timeouts" and it varies by station. Anywhere between 2-12 hours, the station will just stop. -
Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
This was a clerical error, and has been reviewed again to ensure the cert does not expire in 30 days and is reviewed prior to any interruption. Apologies for the inconvenience it did cause, I know Composer HE is the reason some people have Control4. -
Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
If you're on 2.10.1, just download the 2.10.1 version and follow the steps from the PDF. -
Control4 Intercom App is out! Go get it!!!
Derrick Cain replied to eddy.trochez's topic in General Control4 Discussion
https://www.control4.com/o/intercom-anywhere -
DS2 mini bug?
Derrick Cain replied to South Africa C4 user's topic in Troubleshooting, Workarounds, & Bugs
It does not look like a known issue. Do you know the Driver version you're on? I can check against that. -
Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
Great to hear. Please let me know if you're having issues connecting with Composer HE. -
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Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
Apologies for the recent issues with Composer HE. This recently encountered issue was a clerical error with the cert expiration date, as you can see the date was much shorter than intended. Our team has been rolling out the fix on the controller side, and will not require different Composer HE software. This should be finished hitting all systems shortly. I apologize for any inconvenience this may have caused. I would have answered this thread as well, I initially saw the thread below first. -
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*** NEW *** Is Composer HE down AGAIN?
Derrick Cain replied to joecheech's topic in General Control4 Discussion
The team has identified the issue and is expediting a fix for all systems. If you'd like a faster fix, please e-mail me Dcain@Control4.com and provide the version and registered e-mail. We're still validating, but we may be able to fix a smaller amount of systems faster. Sorry again for this inconvenience, and thank you for letting me know this morning. -
*** NEW *** Is Composer HE down AGAIN?
Derrick Cain replied to joecheech's topic in General Control4 Discussion
Sorry the error returned, let me look into this immediately. I did not get reports of this as of yesterday. -
Bizarre issue with HC800 since 2.10.2 cert updates
Derrick Cain replied to cannemi's topic in Troubleshooting, Workarounds, & Bugs
I can follow up with your dealer's previous call. If you know the information, you can PM me the tech support case# or your Control4 registered e-mail. Did they have you try a long power off? Basically having the HC-800 unplugged for 15 minutes. -
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Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
Sorry about that, I have our web team looking at it now. In the meantime, I can link you any of downloads. PM me you version, and I can help. Edit: It's accessible again. -
Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
If you've reached out to customer service, we typically respond fairly quickly if it's during business hours. You can PM your case # and I'll find out who's working with you. If you filled out the web form, and did not receive an email back within minutes providing a case number, please fill it out again, and ensure all contact information is correct. -
Director is unable to authenticate Composer HE
Derrick Cain replied to Zuhair's topic in General Control4 Discussion
If anyone has any issues regarding Composer HE authentication, including being on a build not in the PDF, please reach out to my team: https://www.control4.com/company/contact-us Select "Current Customer in need of support" If you did this previously and did not receive an e-mail within a few minutes, that provides a case number, please try again. We had refreshed a few things on the form for certain browsers that were not allowing for submission. The links on the customer portal are not the same as the PDF above(in progress), so please use those.