Derrick Cain

Control4 Employee
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Derrick Cain last won the day on June 30 2016

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About Derrick Cain

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    Control4 End User

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  1. Hi Dave, I have seen this come up before. Check the following settings: Use your Sony remote, press Home, Setting, > Network > Home Network > Authentication > Then pre-shared Key needs to be used (it should already have the key in there), then select done. Try and use the Control4 remote as normal, to verify the TV is communicating.
  2. Hi Ctrl4notwkng, I'm really sorry you had a bad experience with your Control4 system. I'd like to see if I can assist, please PM me and I can see if I can find your account to better assist.
  3. Even breaking the little tabs or anything, let me know I can assist.
  4. If you're having issues with rockers or keycaps not fitting properly, please PM me to get it sorted out. You can also contact your dealer, and our support will take care of those as well. I'm very sorry for the inconvenience.
  5. Our app isn't perfect, and we're always looking to improve its performance. For your situation, something I use are custom buttons. This makes my quick selections extremely fast and easy. Instead of: Launching app, selecting room, selecting listen, selecting source, selecting artist, etc. If you find yourself playing a source or playlist often, ask your dealer about a custom button to launch it in a specific room(s). It removes a few steps
  6. Hi Robert, The HC-300 does have an internal power supply (HC-200 has the external power brick) and it is replaceable. Please PM me with and I can see if I can help.
  7. NSP, You can call us for help on the account and verification of the system. (801) 523-3100 or submit a ticket on
  8. Can you PM me with your e-mail address, and I can pass it over to the department that handles upgrades. I'm sorry for any inconveniences.
  9. I just tried both Sirius and Spotify through the endorsed driver, both are working perfect. You may want to check that they are working in the actual Sonos app, login credentials or a software update through Sonos could stop services.
  10. Things can definitely interfere with ZIgbee, the biggest culprit is usually WiFi, even from neighbors. Some routers have "auto" channel that can change as well. They can overlap the Zigbee channel and cause some gremlins. Also if your HC-800 is the Zigbee access point, and it's in a rack, that can cause some issues.
  11. If the app and touchscreens are still working, but the remote is not, it sounds like it maybe a Zigbee issue. How does the remote correct itself? Pull batteries or just over time?
  12. If you did # * 13413 on the remote, the remote is now removed from the Zigbee mesh. The only way to get it re-ID'ed back into the project is going to be through Composer Pro. What is your main Control4 unit?
  13. Hi South Africa, You can PM with your dealer information, I'll see about following up with them about your EA-5. See if there's anything I can do to help ensure it's back to you in a timely manner.
  14. Your assumption maybe correct, the system is setup with static IPs, obviously rebooting the Control4 devices will not help if that's the case. If you need help transferring the account, or questions, feel free to call or e-mail us 801-523-3100
  15. Thanks for the feedback on the iOS app. I'll pass it along to our UI engineers!