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H16_15_12

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  1. I sold a Contact Relay (WCS10A-2-ZP) card recently. This had been working for three years in my system. The buyer is having trouble getting it to work in his system, and his dealer claims it is due to the top and bottom halves not being the same. I doubtful that is the issue and know sometimes troubleshooting is difficult. WCS10A-2-ZP is the number on the electronics portion of the two piece clam shell unit. The box from my dealer has ZCA-WCS10-R-ZP listed. I don't believe there are any electronics on the other half of the clam shell, just connectors. Has anyone run across this problem? Is there any suggestions I can provide to the buyer and his dealer? Thanks!
  2. I am removing my C4 system and would like to know what in the controller might be sensitive information - lan settings and passwords, etc. The two main boxes are an HC800 and an 8AMP1B 4 Zone Matrix Amplifier Thanks!
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