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Jfizzle last won the day on July 18 2017

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About Jfizzle

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    Control4 End User

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  1. Controller dead. Factory reset etc no bueno. Getting an EA-5.
  2. It's not connecting to the network. I can't find the Mac address on either the Wifi or Wired network. Have run a patch cable directly to the router and it still doesn't appear. I ping the director IP address and get no response. I'm on OS 2.9. In another thread someone said they solved this by deregistering and reregistering the controller. I tried that but can't reregister the controller because I can't connect to the damn thing. I have all Macs here at home so no PC, will have to go to the office and get a laptop and download Composer HE and try to input the registration code myself. I only have Composer Media Edition under https://customer.control4.com/software/downloads so I'll have to buy that license somehow. Dealer coming out today with a laptop to check it out.
  3. Yesterday my C4 worked fine when I left for work. But when I returned home, all remote controls said "Waiting for network" and I couldn't access C4 from any TV. When I tried to use my iPads and iPhones they displayed an error message that said "Unable to establish connection to remote server. Please try again later." Today the error message changed and it now says: "Your system is not reachable at this time. Please try again later or contact your dealer for assistance. (403.22)" * I have rebooted the controller, rebooted the router, rebooted the cable modem, powered the entire house off and back on, changed the path cable from the controller to the switch, moved to a different port on the switch, upgraded the firmware on all wifi routers. And reached out to a member here for some remote support. But in the meantime, does anyone have any ideas on causes or solutions? I have not installed any new firewalls or computers. Several days ago I swapped out 2 Ubiquiti AC wifi points for AC-Pros but didn't everything worked fine for days after that. I could try unregistering the controller on the https://customer.control4.com/devices/controller portal as I read in one post, but it's not clear to me I can re-register it on my own. Anyone know? I think I pinpointed in the logs where things failed: 2018-04-24 20:12:40.752-0500 Control4 INFO: Connecting message: Sending INVITE 2018-04-24 20:12:40.892-0500 Control4 INFO: didReceiveAuthenticationChallenge NSURLAuthenticationMethodServerTrust FAILURES=0 2018-04-24 20:12:40.896-0500 Control4 INFO: Challenge Host: remote.control4.com 2018-04-24 20:12:40.897-0500 Control4 INFO: Challenge AuthenticationMethod: NSURLAuthenticationMethodServerTrust 2018-04-24 20:12:40.903-0500 Control4 INFO: CERT SUMMARY: remote.control4.com 2018-04-24 20:12:40.905-0500 Control4 INFO: CERT SUMMARY: thawte SSL CA - G2 2018-04-24 20:12:40.907-0500 Control4 INFO: CERT SUMMARY: thawte Primary Root CA 2018-04-24 20:13:11.336-0500 Control4 INFO: Failure in InviteService: The request timed out. 2018-04-24 20:13:11.339-0500 Control4 INFO: InviteService received error: Unable to establish connection to remote server. and then later when I tried again after rebooting things Please try again later. 2018-04-24 20:27:52.497-0500 Control4 INFO: -[ControlDirector failureCreatingTCPConnection:tag:] 2018-04-24 20:28:35.617-0500 Control4 INFO: Application is Active. 2018-04-24 20:28:35.624-0500 Control4 INFO: Giving WiFi a chance to startup... 2018-04-24 20:28:35.634-0500 Control4 INFO: WiFi has been activated! 2018-04-24 20:28:35.645-0500 Control4 INFO: Device is using WiFi connection 2018-04-24 20:28:35.649-0500 Control4 INFO: Director connecting at address on port 5021... 2018-04-24 20:28:35.679-0500 Control4 INFO: Connecting message: Connecting to... 2018-04-24 20:28:37.042-0500 Control4 INFO: STUN socket closed 2018-04-24 20:28:37.054-0500 Control4 INFO: -[ControlDirector connectionCancellationRequestedForTag:] 2018-04-24 20:28:37.659-0500 Control4 INFO: Timeout in select() - Cancelling! -- 0 - Undefined error: 0 2018-04-24 20:28:37.662-0500 Control4 INFO: Cancelling connection to Director and today it's just full of this 2018-04-25 17:09:29.421-0500 Control4 INFO: Director unable to send command: <c4soap name="RegisterEventListener" async="1" seq="22179"><param name="idevent" type="number">32</param><param name="iditem" type="number"></param></c4soap> 2018-04-25 17:09:29.950-0500 Control4 INFO: [WatchApp] numberOfRowsInSection - watchSupported: 1 2018-04-25 17:09:29.952-0500 Control4 INFO: [WatchApp] numberOfRowsInSection - watchAppInstalled: 0 2018-04-25 17:09:30.498-0500 Control4 INFO: Director unable to send command: <c4soap name="RegisterEventListener" async="1" seq="22180"><param name="idevent" type="number">38</param><param name="iditem" type="number"></param></c4soap>
  4. Sorry to bump an old thread, but this is happening to me with a Baldwin lock. C4 keeps registering 1 of the 4 or 5 baldwins I have with "error, not fully locked." I've taken the lock out and back in 3 times. Anyone have some good tips on "aligning" it correctly so C4 thinks it's full engaged? It's like a fraction of a millimeter extra push changes it from "error unlocked" to "locked".
  5. Jfizzle


    Once you figure out the ecobees let me know so I can buy them too and you can program mine!
  6. I have C4 thermostats and am considering either adding temperature sensors or switching to Nest or Ecobee and their sensors. Am interested in opinions on set ups and what your experience has been. The problem I am trying to solve is that my upstairs kids’ bedrooms end up a few degrees off of what the hallway thermostat’s local sensor is reading. One bedroom needs humidity sensing due to having attic access through a door at the back of a closet. Wireless sensors might be nice so I can dial them in to a preferred location. And i I want to be able to control the thermostats manually through C4 app.
  7. Wirepath changed its app. It's now using TapCMS. Link is on front page of wirepath site for android and iTunes. Will be the same port settings as your wirepath app. this happened to me and I just got it straightened out.
  8. Jfizzle

    Why do we all put up with this BS?

    Another option is to get Sling TV and order your channels a la carte, including ESPN, instead of cable packages. It's owned by DISH. https://www.sling.com
  9. Jfizzle

    Hunter Douglas Silhouette

    I have the silhouettes and really wish I had run power to the windows. I hate changing the battery packs. Seems like I go through them every 6 months since we are always opening and closing the shades. I have not integrated them with c4. Wasn't aware that was an option. Just have a wall controller which is also battery powered but lasts more like a year. The window covering are great except that sometimes the thin fish line that controls the tilt panels sometimes snaps. This has happened three times in past 4 years on different shades. It's warranties but requires me to take the shade down and they come pick it up and fix it and bring it back. Edit: mine are the Pirouette ones in the product line.
  10. Jfizzle

    Annex driver for LG webOS

    Yes if I use the TV remote, the apps inside the TV work. If I use C4 remote from the Watch menu, Netflix, Hulu and Youtube work (the TV displays the app, controls all work, etc). But if I click on the SmartTV LG ir Amazon icons, it doesn't "switch into the app" , it just sits on the Watch menu (like the pic above) except that the lower left hand corner displays the source name (Amazon). Also now the Netflix icon is showing correctly, it's no longer blacked out. Weird.
  11. Jfizzle

    Annex driver for LG webOS

    Thanks guys. Will circle back with dealer on it. I'm in Texas. If I wanted to have a different dealer work on it remotely (my dealer doesn't do remote stuff for some reason), what info do I need to get from them re: the driver purchase so a different dealer could work on it? I had them buy the driver for me when they came out to install some hardware.
  12. Jfizzle

    Annex driver for LG webOS

    The Netflix Icon changed from blacked out to an actual icon but otherwise the amazon etc buttons don't switch screen (although it shows up as such in lower left hand corner). Odd @annex⁴ behavior. Might be Matt Lowe time for me!
  13. TV Power On/Off: Now resolved. Dealer came back out to give me new light switch covers for a couple places and he redid the programming to the TV. It was receiving the command, it just wasn't executing it. He took the programming out, did it again, and now it works. I'll blame a Samsung gremlin for it for now. Cable tester: I got a cheap cable tester and now think I probably need a good one. The cheapo lit up all green. Both ends seem crimped correctly and I tightened them up, still at 100 duplex. Might be kinked in the wall somewhere. But it's weird that this is happening with both a Cat5 and a Cat6 cable, I wouldn't have expected both to be bad. Re-crimp both ends with new connectors and cut a little bit off is my next step.
  14. I replaced the IT-100 and now everything works perfectly. I didn't even have to power cycle the system, as soon as I plugged in the new board it was able to communicate 2-ways. I was also able to guess the installers code after a couple of hundred brute force attempts. Now I can move ahead with setting up monitoring as Dave w suggested. Thanks everyone!