Nickh

can you give me a name or number? i will give them a call.

From who?

£80+VAT? Or £80 total? ref being had over, it certainly feels like that...

Thanks guys, I was trying to find out what drove the tier, as I said, for Cisco they have to have certain certified engineer competencies to get different levels, as well as the sales. The I have spoken to the dealer that installed the system. I feel like things are being over egged to me at the moment, and having not started this myself as a greenfield project, I haven’t done any research into who I want to work with. I feel like simple things that could/can be done remotely are being scoped to make them require a site visit and the charging of a high hourly rate.

I'm not, I am trying to figure out who I want to deal with. I bought a new house with C4 installed, and the default would be for me to use the company that installed it, but I want to do my own evaluation, so wanted to know the difference.

Have I ranked in correct order? and that is all, just volume? I ask because for some tech company tiers, it is not just volume, but staff expertise also that determines tier, Cisco being a prime example.

Can someone explain the dealer tier levels to me please? I have seen the following Dealer silver gold diamond platinum what would the difference to me be from using different levels? thanks

I asked my dealer about a smart lock and was told Yale is the way to go, but they said they would use another company to supply and install a lock. So I ordered the compatible lock for my door, the Conexis L1, installed and set everything up, then found out the integration module is only available via a C4 dealer. So I asked my dealer for a price for the module, they told me £80+VAT for the module, or £270+VAT for a lock with the module in, and if I bought just the module it would be non returnable. I then asked about having it added to my project, but nothing more as I wanted to configure in composer HE. I was told 1 to 2 hours at £95+VAT, and then late told that could run up to three hours, that simply doesn’t sound right to me.... anyone else done this? any dealers want to offer to help?