JasonC

I've recently restructured my network and as a result my Control4 Controller IP address has changed. It was setup to get's it IP address via DHCP and I can see it has picked up it's new IP address OK - and I can ping it etc. However the control 4 app on our mobile devices seems to want to connect to the old IP address. I tried adding it as a "new" system in the app but when it connects to Control4 Central, it then tries to connect to the old IP again. How do I tell it that the controller is now on a new IP address? Regards, Jason

I have two rooms in my setup. A couple of days ago all the lights (which are all in one room) have stopped working. The lights are controlled by a six button switch keypad which I believe the first four buttons are "bound" to the light pucks. There is no response at all when pushing any of these buttons. Also when I connect to HE I don't seem to be able to turn on/off any of the lights directly. The other room works fine - however thinking about it the other room is only controlling the home theatre system/tv etc. So it could be that everything on the Zigbee network is not working. I have tried restarting the controller but that made no difference. Anyone have any suggestions? Regards, Jason

I'm a HE user and I'm doing some expirements with integrating Google Home to trigger actions in C4. My first thoughts have been to define some scenes (advanced lighting) in Control4 which have programming behind them to perform any actions as necessary. For example I have three scenes "Watch Apple TV", "Watch Foxtel", "Turn off TV" which do the necessary steps in C4 (tested successfully). My Google Home has been linked successfully and I can turn lights on and off etc. However it seems very fussy when starting scenes. "Hey Google Start Scene Watch Apply TV" works fine - good start. "Hey Google Start Scene Watch Foxtel" never worked. Instead I got this working by renaming the scene to "Watch Cable TV" and then "Hey Google Start Scene Watch Cable TV" works fine. "Hey Google Start Scene Turn off TV" doesn't seem to works. I've also tried a bunch off combinations and they all don't seem to work (all get the message from Google that it doesn't understand what I want). It seems to me Google gets caught up on some of the key words and doesn't recognize that they are just scene names. Does anyone know if there a better way to be doing this? ie. some way to make Google Home realize it is just starting a scene from the C4 link. Also the only way I seem to be able to get Google Home to pick up new scenes (and name changes) are by unlinking and relinking the accounts. Surely there is a better way than this? Thanks, Jason

Just a quick update that the msgreenf did the upgrade quickly and efficiently. Now happily running on OS 3.1. Thanks, Jason

My C4 system is running OS 2.9.1 at the moment. I was not overly impressed with my local dealer when we did the original installation hence am open to using a remote dealer for work going forward. How much effort/cost is involved in a OS update to the latest recommended version (presumably 3.1?). What are the odds of things getting broken that require a onsite visit? I'm Australian based so one exotic interation might be our Foxtel IQ set top box. A key driver for the update is to get access to the Google Home Assistant integration. How much effort is involved here on the dealer side? I have a Composer HE license and am fairly capable of doing some of the integration where possible (with HE restrictions). Regards, Jason

For anyone else who ever comes across this issue .... we had another blackout today and it is now fixed!! My attempts at powering off the controller with the lights in various states had failed, but apparently the power going out on the controller and the dimmers in unison (while the lights were off) was enough to correct it. Regards, Jason

We had a power blackout tonight and after the power has come back on our three lights on dimmer switches are reversed from what Control4 thinks. Ie. when there are set to 0 in Control4 the lights are on, and when set to 100 the lights are off. Our scenes that set the lights off also don't work (the lights come on). I've tried turning the lights off and then power cycling the controller however the same issue still occurs. Any simple fixes to get the lights back working properly? I have ComposerHE and the Monitoring settings in there show the same as the Control4 app. The dimmers are all models C4-DM201-Z, and the controller is a C4-EA1 running 2.9.1 Thanks, Jason