Hi I have a Sony KD-55X9500G and suddenly I have no transport controls if I open Netflix (or any other app) Via the Apps Menu. I can start TV and navigate all over C4 Gui but if I choose a TV station from a shortcut the TV changes channel but there is no channel changing via the channel up and down button and not by entering digits. If I press the C4 button I cab select Netflix but then cannot move up down etc.. I have factory reset the TV. Entered the preshared key, using Web API. TV will turn on and off and change inputs but nothing else. Everything works with Sony remote. Any ideas please ? Thanks Gary