how much will the c4 license cost:lol:


just kidding...I couldn't resist!

tum

It's just a touch screen PC.  Unless C4 designs a PC interface, or you connect through 4sight, it's no different than any other.

St. Louis, MO. But if you have a 4Sight subscription and a broadband internet connection he can sell you the replacement remote and program it remotely. So can any other dealer.

He's in MO but like many dealers travels for projects.  Dont worry about physical location, just call him.   trust us ;)

In regards to the other thread going and what I posted there (http://www.c4forums.com/viewtopic.php?id=1807), as far as the network problems go, C4 can't warranty that, as it's not *their* product. That's a *dealer* purchased / installed product and can only be handled as such. You'll notice that there are recommended devices, but every dealer sets up the network differently based on their past experience with what works and the overall scope of the project (and sadly, some do it based on price). The network issues would explain your having to "reboot devices whenever they have  a problem".

In this case, networking must be warrantied by your dealer and not control4. If your old dealer sets up a crummy unstable network and disappears into the night, leaving you with a bag of empty promises and a lighter wallet, that sucks. But the network peices arent warrantied by c4 as they are made by other companies (dlink, linksys, cisco, hp, dell, netgear). At the point that C4 sells a network switch / router / wireless access point, *then* you could hold c4 responsible for the warranty on that hardware, and your dealer responsible for the installation.

Dont get me wrong I understand your frustration and as a network administrator I have been there done that and even as a C4 customer, have being shunned by one dealer and left hanging by another.

At the same token, I dont think you can expect your new dealer to come in and absorb all the costs of what the other guy screwed up. Some things will be covered by c4 warranty (truly defective equipement), some things would perform much better on a stable network (replacement cost is on your dime) and perhaps some of the labor could be offset by c4. This is a unique experience that will require the involvement of your new dealer and their local c4 sales rep.

thecodeman wrote:

I see the other thread you have going, I'll post there.
http://www.c4forums.com/viewtopic.php?id=1773

Thanks... :D

I see the other thread you have going, I'll post there.
http://www.c4forums.com/viewtopic.php?id=1773

Pretty neat, now will it work nicely with C4, that is the question...

AND, will it allow interface with FIOS & DISH/DirectTV...

thecodeman wrote:

You can't expect control4 to fix/pay for the network issues, that's the responsibility of the dealer to ensure. Control4 doesnt sell Cat5 cable and Routers/Switches/Modems etc. Now if you had *hardware* issues with the touchpanel or HTC or something like that, then the dealer should have covered it for you under warranty (they should get compensated back from C4 directly).

Did you not know before hand how much they would charge for labor and how long it was going to take before you got the bill? Ouch.

I was under the opinion from the second dealer that the upstairs problems would be a warranty repair since this has been an ongoing issue since day one.  Since the original dealer was out of residential installation and C4 recommended the new dealer I was told they would handle all current issues and maintenance.  I knew I was going to have to cover my V1 amp replacement since the V1s had a problem with the power supply and C4 had an exchange program for those.  I don't mind covering that plus the labor for the amp.  However, the 10.5" I had repaired once and HTC repaired twice, once in 4/07 (with the HTC) after 6 months or more of telephone/email troubleshooting these problems and again in 2008 by the new dealer.  For the MTS that kept dying, I was told to reboot the system by the original dealer everytime it went out.  The routers, switches, etc... were all purchased and installed by the C4 installer.  When I spend tens of thousands of dollars for a control system, I expect it to be properly installed, programmed and work, not to have to pay for reprogramming and repairs that I've been experiencing since the initial installation.

On your qestion concerning labor... No, didn't and when I didn't get a bill, I thought it was submitted by the dealer through C4 for compensation.

Thank you very much for the information.  Very helpful.  Where is the SOHO shop?

FYI this is pretty click:

http://gizmodo.com/5093261/windows-7-to … ce-awesome

No, the harmony wont work in many ways like the c4 remote will.

No, you can't add the new remote without assistance from a dealer - any dealer.

Why dont you give Bryan at the SOHO shop a call? He may still have a great deal on v2 remotes. (866)867-1628.

I dropped my remote and the lcd screen cracked.  Needless to say I no longer can see the screen.  I would like to replace it but the installer does not return his calls (I think he may be going out of business).  I am considering using a Logitech Harmony Universal Remote.  Can anyone tell me if it will work as good controlling my home theater as the Control4 remote?  Additionally, If I go with a Control4 remote as a replacement can I program it myself?  I am tired of trying to find RELIABLE home theater people around here.  The last guy was the third one and I have called two others listed on the Control4 web site as dealers and neither has returned my call.  Help!!

You can't expect control4 to fix/pay for the network issues, that's the responsibility of the dealer to ensure. Control4 doesnt sell Cat5 cable and Routers/Switches/Modems etc. Now if you had *hardware* issues with the touchpanel or HTC or something like that, then the dealer should have covered it for you under warranty (they should get compensated back from C4 directly).

Did you not know before hand how much they would charge for labor and how long it was going to take before you got the bill? Ouch.

RyanE wrote:

I'd also guess that you're more knowledgeable and technical than most Control4 users, and I don't think you should be using yourself as the 'typical user' who would try and install Control4.

I'm not saying there aren't a lot of technical people for whom installing Control4 would be a walk in the park.  They just aren't even close to the majority of people that Control4 is installing at the moment.

RyanE

I agree with Ryan. I'm "tech-savvy" if you will. I have a little control4 of my own. My boss has much more, and is what I would consider the "target demographic" for control4. He is not "tech savvy", he knows what he wants it to do, and will pay someone to make it happen if it's possible. We both use the same dealer, and it's never a problem with the model control4 has in place now.
It's affordable and easy to use. I do not see a product in the marketplace that can currently compete with control4 on all aspects. While I would love to be able to "get my hands dirty", I understand that the strong points of c4 are there as a result of the model that exists. Sure I looked at CQC and Main Lobby and X10, but those soultions didnt offer the "entire package" for us, with as much "turn key" as possible.