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Upgrading my hc300c e-b Controller


ronny_resistor

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When I use the Update Manager I get the following

 

"Successfully obtained update version information from controller: 1 update version(s) available
Detected USB device containing update information.  The USB device will be used for the update.
Connections are still being established - Re-identify the controller running director and restart the update."

 

 

No matter what I try the controller refuses to be identified.... Any suggestions ??

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When I start up Update manager I get the following information:

 

Error: Controller type could not be determined.  Please re-identify the controller device.
Successfully obtained update version information from controller: 1 update version(s) available
Detected USB device containing update information.  The USB device will be used for the update.

 

So I hit Update and the following is added

 

Error: Controller type could not be determined.  Please re-identify the controller device.
Successfully obtained update version information from controller: 1 update version(s) available
Detected USB device containing update information.  The USB device will be used for the update.
Connections are still being established - Re-identify the controller running director and restart the update.

 

What gives

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Another thing when I check the log I get the following statement:

 

2013-11-30 23:45:26,533 [1   ] ERROR Control4.Client.Controller - Unknown device encountered: HomeController300V2. Either the device type is new or there was an error retrieving the common name from the controller.
2013-11-30 23:45:29,981 [1   ] ERROR Control4.Client.Controller - Unknown device encountered: HomeController300V2. Either the device type is new or there was an error retrieving the common name from the controller.

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I pushed the little button on the back and waited for LINK LED and Data LED to go blue and released button

I take it this is DIY?

 

Double click the driver for the 300 (there are 2 so pick the one that matches what you have). it will auto populate a room structure and add in the hc300. 

Go to network tab and ID the controller. If you're on a newer version you should see it in the discovered devices tab on the right under network connections. If you don't, you may need to do a network reset if you haven't done so already. When you double click on the 300 to identify it, the little animated picture will show you how to ID the controller. The field should populate with a bunch of info including the mac address. If it doesn't, its not on the same ip address of your network or something else is blocking that broadcast so look at your network setup. after doing the identification, you'll need to register it to your my.control4.com account. lastly, set the time zone (this will fix the time and reboot the controller). After it comes back from the reboot, then attempt the upgrade. If this fails... get some remote help.

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My issue is I have a hc300C that is programmed as v2.2.1 I have every version of composer pro except for that particular version. without it I cannot add or delete anything. when I try to restore the unit before version v2,2,1 (like 2.0.6) I get an error that states:

Controller.cs needed new device type>proxy definitions for devicetype "HomeControloler300V2"

If I try to restore the unit with v2.5.2 it basically doesn't work either. I have also used a USB update and it seams that it wants to go the distance but it fails on having to re-identify the controller.

I have just spent 40+ hours looking at Putty files and I have looked at the logs, basically the following errors are occurring within the logs"

2533 "We are not the Master Controller" (from Alerts Logs)

And the following error 689051 Home controller-HC300-000FFF****** Alert UPMAND (2520) Cannot bind Accept Socket (98, Address already in use)

And lastly from ntpd log

[2026] host name not found

I know that this solvable but I think the controller needs to be re-imaged. The hc300c files may have been corrupted from earlier updates. There should be a way to set everything back to day 1. That little factory restore button on the back I believe only resets the Linux BusyBox software and not the Control4 system as I had hoped.

I have all the log files in PDF if anyone wants to look at them please ask me which one I need to post.

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Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-files/Unpacked/Failed-config/Half-installed
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name                            Version                         Description
+++-===============================-===============================-==============================================================================
ii  c4drivers                       2.2.1.171726                    Control4 Drivers
ii  flash-navigator                 2.2.1.171726                    SWF Files For Navigator
ii  flash-navigator-addon           2.2.1.171726                    SWF Files For Navigator
ii  kernel-modules-wolverinev2      2.6.28.10-rc8.75                Linux 2.6 Kernel Modules
ii  rootfs-hc300v2                  2.2.1.171726                    Root Filesystem
ii  system-version                  2.2.1.171726                    System Version Utility
OK

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OK in Putty I found the file rc.sysinit I am looking at the code and it clearly states:

 

if [ -e /etc/init.d/usbrestore ]

then     echo "##### CHECK FOR RECOVERY STICK #####"

            # check for stick

            /etc/init.d/usbrestore start

 

So I decided look for a file called usbrestore <++++doesn't exist.

 

So then I decide to search for that file:

 

find \ -name usb*.*

 

and I get :

 

./mnt/jffs2/etc/hotplug/usb.usbusermap

./mnt/jffs2/etc/hotplug/usb.agent

./mnt/jffs2/etc/hotplug/usb.distmap

./mnt/jffs2/etc/hotplug/usb.rc

./mnt/jffs2/etc/hotplug/usb.handmap

./mnt/jffs2/modules/2.6.28.10-rc8.75/kernel/drivers/usb/serial/usbserial.ko

./sys/devices/platform/musb_hdrc/usb1/1-0:1.0/usb_endpoint/usbdev1.1_ep81

./sys/devices/platform/musb_hdrc/usb1/usb_endpoint/usbdev1.1_ep00

./sys/devices/platform/musb_hdrc/usb1/1-1/1-1:1.0/usb_endpoint/usbdev1.3_ep81

./sys/devices/platform/musb_hdrc/usb1/1-1/1-1:1.0/usb_endpoint/usbdev1.3_ep02

./sys/devices/platform/musb_hdrc/usb1/1-1/usb_endpoint/usbdev1.3_ep00

./sys/class/usb_endpoint/usbdev1.1_ep81

./sys/class/usb_endpoint/usbdev1.1_ep00

./sys/class/usb_endpoint/usbdev1.3_ep81

./sys/class/usb_endpoint/usbdev1.3_ep02

./sys/class/usb_endpoint/usbdev1.3_ep00

 

also when I type:

 

find \-name usb

 

I get:

 

./mnt/jffs2/etc/hotplug.d/usb

./mnt/jffs2/etc/hotplug/usb

./mnt/jffs2/modules/2.6.28.10-rc8.75/kernel/drivers/usb

./mnt/media/usb

./mnt/internal/usb

./sys/bus/usb

./sys/bus/usb/drivers/usb

./proc/bus/usb

./media/usb

 

CLEARLY NO "USB RESTORE"

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Ok so my 300 is updated

 

i  c4drivers                       2.5.2.247182-res                Control4 Drivers
ii  flash-navigator-1280x720        2.5.2.247182-res                SWF Files For Navigator
ii  flash-navigator-common          2.5.2.247182-res                SWF Files For Navigator
ii  flash-navigator-wallpaper       2.5.2.247182-res                SWF Files For Navigator
ii  fonts                           2.5.2.247182-res                Fonts for Control4 Navigator
ii  kernel-modules-wolverinev2      2.6.28.10-rc8.75                Linux 2.6 Kernel Modules
ii  kernel-wolverinev2              2.6.28.10-rc8.75                Linux 2.6 Kernel
ii  pin-control4-drivers            2.5.2.247182-res                pin-control4-drivers
ii  preupgrade                      2.5.2.247182-res                preupgrade package
ii  rootfs-hc300v2                  2.5.2.247182-res                Root Filesystem
ii  system-version                  2.5.2.247182-res                System Version Utility
OK

 

 

I was able to register my Controller and with Composer V2.2.1 I updated to V2.5.2

 

I installed a project and went on line and registered my controller with Control4 using the 10 digit code.

 

Now when I leave composer v2.5.2 I see everything but when I try to make a change I get the following error:

 

The Project is Locked The system is most likely being updated. No modifications can be made.

 

How do you get rid of this. ???

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Ok so my 300 is updated

 

i  c4drivers                       2.5.2.247182-res                Control4 Drivers

ii  flash-navigator-1280x720        2.5.2.247182-res                SWF Files For Navigator

ii  flash-navigator-common          2.5.2.247182-res                SWF Files For Navigator

ii  flash-navigator-wallpaper       2.5.2.247182-res                SWF Files For Navigator

ii  fonts                           2.5.2.247182-res                Fonts for Control4 Navigator

ii  kernel-modules-wolverinev2      2.6.28.10-rc8.75                Linux 2.6 Kernel Modules

ii  kernel-wolverinev2              2.6.28.10-rc8.75                Linux 2.6 Kernel

ii  pin-control4-drivers            2.5.2.247182-res                pin-control4-drivers

ii  preupgrade                      2.5.2.247182-res                preupgrade package

ii  rootfs-hc300v2                  2.5.2.247182-res                Root Filesystem

ii  system-version                  2.5.2.247182-res                System Version Utility

OK

 

 

I was able to register my Controller and with Composer V2.2.1 I updated to V2.5.2

 

I installed a project and went on line and registered my controller with Control4 using the 10 digit code.

 

Now when I leave composer v2.5.2 I see everything but when I try to make a change I get the following error:

 

The Project is Locked The system is most likely being updated. No modifications can be made.

 

How do you get rid of this. ???

This is a bug, and there is a patch that can be run to fix it.

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