shawkyns Posted October 18, 2014 Share Posted October 18, 2014 Good morning forums. I was hoping I could get some help with my C4 audio matrix switch. It is about 2 years old, was installed by my dealer, and has worked great right up until we did the 2.6 update 2 weeks ago. I first noticed a problem with no audio coming from audio only sources. reset the system, and when I still had no audio went to look at the rack. What I noticed is that the front panel light on the switch was glowing. the message displayed was 'updater, waiting for dhcp.. updating..error, no image', and the unit was completely unresponsive to all front panel inputs. it made a clicking noise when the knob was turned, but that was about it. I called my dealer, and went through the issue with him. on looking into the composer software, it looked as if the switch had been de-registered. we tried the usual tricks to get it registered, but it remained non-responsive. we then tried checking the DHCP. I have it hooked to a cisco switch, and was able to see that the box communicated the MAC to the switch,a nd was able to pull a IP address fro whatever port it was hooked to. The IP it pulled was the same as it had been getting assigned prior to the update, however, it was not pingable on the network despite having an IP. I then tried a power reset with the ethernet cable disconnected. this time, it stayed on 'updater - waiting for DHCP' until it was plugged in, then began to scroll a black progress bar across the screen. it got about 75pct done, then came up with a 'no image' message, and remained illuminated. my dealer has spoken to c4, and their response seems to be 'its broke and its out of warrantee - buy a new one'. he is out of ideas at this point, I am sure that it is the update the is at fault. has anybody ever run across this previously. It seems like it just needs the image flashed or found and then it would work. If anybody has any ideas or knows how to fix this I would be grateful! Steve Link to comment Share on other sites More sharing options...
tebery Posted October 23, 2014 Share Posted October 23, 2014 I heard a few problems with the audio matrix and 2.6I have two of them and I am not updating to 2.6 until I find out more about this. Link to comment Share on other sites More sharing options...
Cyknight Posted October 23, 2014 Share Posted October 23, 2014 I've not heard of any specific 2.6 matrix issues - though that's not saying there may not be any.However what you describe sounds like a much older issue - are you sure you're using the correct driver for your audio matrix? Because what you describe is typical for having the wrong driver - the inability to update though it tends to operate. At this point being stuck updating causes the side effect of losing control. Link to comment Share on other sites More sharing options...
mstafford388 Posted October 23, 2014 Share Posted October 23, 2014 I had one upgrade to 2.6 in which all of my audio endpoints in my C4 matrix disappeared. Not to big of a deal I just had to clear the project and reload it, but interesting none the less. Link to comment Share on other sites More sharing options...
shawkyns Posted October 24, 2014 Author Share Posted October 24, 2014 cyknight - thanks for the reply, but the issue is that it is NOT working, and has not since the 26 upgrade. the screen of the matrix is stuck displaying 'update failed' and it is otherwise completely unresponsive. the driver should be correct, as it was working prior to 2.6what are the older issues you describe, and howw ere they fixed? Steve Link to comment Share on other sites More sharing options...
Cyknight Posted October 24, 2014 Share Posted October 24, 2014 The issue is that when using the wring driver it will I'd and often work, but can't update (as it's trying to load the wrong file).Keep in mind that not every device gets updated firmware every release. Link to comment Share on other sites More sharing options...
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