liv4muddin Posted November 13, 2014 Share Posted November 13, 2014 Thanks Link to comment Share on other sites More sharing options...
MakeItAMudLight Posted November 17, 2014 Share Posted November 17, 2014 I just noticed I've having this exact problem but only in one of my rooms. I'm running an HC-250 with 2.6 controlling a Samsung TV via IR. Works fine except on iPhone and iPad. Mine also worked before the update. Link to comment Share on other sites More sharing options...
msgreenf Posted November 17, 2014 Share Posted November 17, 2014 New mobile app for iOS out with a fix!Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
liv4muddin Posted November 17, 2014 Share Posted November 17, 2014 New mobile app for iOS out with a fix!Sent from my iPhone using TapatalkQuick fix. Thanks for the update info. Downloading now. Link to comment Share on other sites More sharing options...
liv4muddin Posted November 18, 2014 Share Posted November 18, 2014 Well downloaded app and the volume up and mute work but the volume down does nothing. Doesn't mess with my 250 remote either. So almost fixed but not completely Link to comment Share on other sites More sharing options...
subterFUSE Posted November 23, 2014 Author Share Posted November 23, 2014 Well downloaded app and the volume up and mute work but the volume down does nothing. Doesn't mess with my 250 remote either. So almost fixed but not completelySame here. Volume up works but not Volume down.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
MakeItAMudLight Posted November 23, 2014 Share Posted November 23, 2014 Same here. Volume up works but not Volume down.Sent from my iPhone using Tapatalk I updated and now I'm having the same issue as well. Link to comment Share on other sites More sharing options...
Cyknight Posted November 23, 2014 Share Posted November 23, 2014 Looking at it. Can you clarify what amplification sources? ie is this on receivers, 3rd party multiroom amplifiers, C4 amplifiers (or perhaps on a C4 matrix?) - or on all of them. Link to comment Share on other sites More sharing options...
MakeItAMudLight Posted November 23, 2014 Share Posted November 23, 2014 I only seem to be having the problem in one zone. It's in my Master Bedroom where the Samsung TV is the endpoint and the volume is controlled by the IR on the TV. Link to comment Share on other sites More sharing options...
subterFUSE Posted November 23, 2014 Author Share Posted November 23, 2014 Looking at it. Can you clarify what amplification sources? ie is this on receivers, 3rd party multiroom amplifiers, C4 amplifiers (or perhaps on a C4 matrix?) - or on all of them.I am running an Anthem AVM-50v processor into a Rotel power amp to B&W speakers. All A/V sources go through the processor so the volume is always controlled via IR repeater on the processor.I am running only 1 room currently.Volume controls have always worked correctly on the Control4 remote wand, and on Android devices. But all of my iOS devices have exhibited this volume issue. Previously none of the volume up or down commands worked on iOS. After the recent app update volume up works but volume down still inoperable.I have been running Control4 via an HC300 for a few years with this same processor setup and the old iOS app called MyHome. The volume controls always worked properly. This issue arose when I upgraded to an HC-250 with OS2.6 and the newer Control4 iOS app.Since the remote wand control and Android app are functioning properly, this must be an iOS app software issue. Also, since the iOS app update the other day caused the volume up to work that proves the app is the cause.Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
liv4muddin Posted November 23, 2014 Share Posted November 23, 2014 Mines just a basic setup with Dishnetwork. Everything worked fine with mine till the update. When I use the ios app it locks up my system from being changed thru the 250 remote Link to comment Share on other sites More sharing options...
Cyknight Posted November 23, 2014 Share Posted November 23, 2014 Mines just a basic setup with Dishnetwork. Everything worked fine with mine till the update. When I use the ios app it locks up my system from being changed thru the 250 remoteThis one is particularly weird and makes me think some sort of corruption occured.How long have you had this system? I wonder if it was pre 2.4 specifically and it's because it has the old driver/identify for the app vs the "DIY" license base (even if you do so now, that driver is quite possibly still in there). Those of you seeing the issue, if you can, please report also through the app itself - try some of your volume changes, and go to Settings->preferences and scroll down to App support and do an "email log to support" with an explanation of the issue, giving as many details as possible (device that does the volume most of all, as per my previous post). I'll try to recreate things on my system, having lots of different volume devices I hope I'll be able to. That way I may be able to work with C4 tech directly. Link to comment Share on other sites More sharing options...
liv4muddin Posted November 23, 2014 Share Posted November 23, 2014 This one is particularly weird and makes me think some sort of corruption occured.How long have you had this system? I wonder if it was pre 2.4 specifically and it's because it has the old driver/identify for the app vs the "DIY" license base (even if you do so now, that driver is quite possibly still in there).Those of you seeing the issue, if you can, please report also through the app itself - try some of your volume changes, and go to Settings->preferences and scroll down to App support and do an "email log to support" with an explanation of the issue, giving as many details as possible (device that does the volume most of all, as per my previous post).I'll try to recreate things on my system, having lots of different volume devices I hope I'll be able to. That way I may be able to work with C4 tech directly.Only had the system little over a year. I believe I was on 2.5 something before. Link to comment Share on other sites More sharing options...
JamesCashman Posted November 25, 2014 Share Posted November 25, 2014 I want to weigh in on this topic. My system was working fin until the Nov 17th iOS update. Since then, I can not turn the volume down using the iOS app on iPhone or iPad. I can turn it up/mute, just not down. Everything works fine with the Control4 remotes. I'm using an Extron 16x16 Matrix. Audio sources are Sonos and Control4. I like loud music but this is ridiculous Like I said, everything was working fine before the update last week. I've sent my log through the app. Please review this update. Link to comment Share on other sites More sharing options...
liv4muddin Posted November 25, 2014 Share Posted November 25, 2014 I want to weigh in on this topic. My system was working fin until the Nov 17th iOS update. Since then, I can not turn the volume down using the iOS app on iPhone or iPad. I can turn it up/mute, just not down. Everything works fine with the Control4 remotes.I'm using an Extron 16x16 Matrix. Audio sources are Sonos and Control4. I like loud music but this is ridiculousLike I said, everything was working fine before the update last week. I've sent my log through the app. Please review this update.I've sent my log thru the app and they said they have not had any instances of this problem and have I contacted my dealer Link to comment Share on other sites More sharing options...
subterFUSE Posted December 1, 2014 Author Share Posted December 1, 2014 I sent my log via the app. Still unable to turn volume down via iOS app on iPhone or iPad.Control 4 remote control still works fine. Link to comment Share on other sites More sharing options...
subterFUSE Posted December 24, 2014 Author Share Posted December 24, 2014 What news?Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
liv4muddin Posted December 25, 2014 Share Posted December 25, 2014 Nothing fixed yet. Still same issue exist Link to comment Share on other sites More sharing options...
Tokead Posted December 25, 2014 Share Posted December 25, 2014 I haven't had an issue since the last iOS app updateSent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted December 25, 2014 Share Posted December 25, 2014 I sent my log via the app. Still unable to turn volume down via iOS app on iPhone or iPad.Control 4 remote control still works fine. We have this the other way round - IOS app can turn down, remote will not tun down the volume (SR150) Link to comment Share on other sites More sharing options...
MakeItAMudLight Posted December 25, 2014 Share Posted December 25, 2014 I've just recently noticed I'm also having issues with the volume on my Sonos Playbar. If you mute it with the remote you can't un-mute it. You physically have to push the mute button on the Playbar to get volume again. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted January 3, 2015 Share Posted January 3, 2015 I just noticed this issue can't turn down with IPhone 6. It's on Our Pioneer VSX-53. Link to comment Share on other sites More sharing options...
bsalvador Posted January 26, 2015 Share Posted January 26, 2015 I have the same issue, cannot turn volume down.up is fine. I'm not using any kind of receiver or amplifier, the volume is directly on TV via IR. iPhone 5S, iOS 8, Control4 OS 2.6. Link to comment Share on other sites More sharing options...
liv4muddin Posted January 27, 2015 Share Posted January 27, 2015 Still no fix for this?? Link to comment Share on other sites More sharing options...
JamesCashman Posted April 1, 2015 Share Posted April 1, 2015 I note there was a recent new release of the Control4 iOS app. However, this did not resolve the volume control issue. Could anyone say when this issue will be addressed? Link to comment Share on other sites More sharing options...
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