mallom Posted June 26, 2015 Share Posted June 26, 2015 Hello!!I am trying upgrade my system to 2.7.2. I was able to upgrade everything but the T3.It has been like this since yesterday.Have you guys experienced this??Troubleshooting done so far:- Canceled, rebooted HC800 and retried;- Switched from ethernet to Wifi, rebooted the hc800 and retried;- Unplugged T3, plugged back in, rediscovered, rebooted hc800, and retried the update. Link to comment Share on other sites More sharing options...
Matt Posted June 26, 2015 Share Posted June 26, 2015 Don't restart the controller without cancelling the update first and please give it time. The package is large. I would recommend hitting cancel update, wait 10 minutes, reboot the primary controller, and then start the upgrade again. Give it a good 30-45 minutes to complete if you have a good internet connection, if not give it a few hours. If you're still having problems please provide me with your customer.control4.com account name. ThanksMatt Link to comment Share on other sites More sharing options...
mallom Posted June 26, 2015 Author Share Posted June 26, 2015 I left the controller updating overnight. There has to be something wrong. My account is Mallommallompereira@hotmail.comThank you! Link to comment Share on other sites More sharing options...
Matt Posted June 26, 2015 Share Posted June 26, 2015 The unknown is a bit worrisome. Is it currently configured Ethernet? Is this your system? Do you mind if I factory reset the panel? Matt Link to comment Share on other sites More sharing options...
mallom Posted June 26, 2015 Author Share Posted June 26, 2015 COnfigured to ethernet;Its my system;Go ahead and reset it. Link to comment Share on other sites More sharing options...
Matt Posted June 26, 2015 Share Posted June 26, 2015 Didn't look like it worked. I am still getting the unknown on the version. Please try the following:1.) Remove the Driver out of your Project. You don't have Intercom or Programming attached so this shouldn't be a problem.2.) Using 2 paper clips, press and hold the pinhole on the far left with one paper-clip while using the 2nd paper clip to tap the RESET button once. (Give it 5-10 minutes to complete)3.) On the boot-up screen, you will have the 'network' 'identify' and 'about' screen. Select the 'about' screen. Go to 'System Info' and hit 'Factory Data Reset'. (Give it 5-10 minutes to complete)4.) Re-add the driver into your Project and identify the touch screen. 5.) See if the panel reports the version information now. If so, please start the update and give it enough time to complete. Please let me know if you still show the 'unknown' or if the upgrade completes, or doesn't complete. Thanks.Matt Link to comment Share on other sites More sharing options...
mallom Posted June 26, 2015 Author Share Posted June 26, 2015 Thank you so much for you help!!I THINK that did it. It is showing the correct version now. I started the update and now it seems to be updating just fine. Have no idea what could have caused the issue. I appreciate your help!! Have a great weekend Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted June 27, 2015 Share Posted June 27, 2015 Well done Matt great input Link to comment Share on other sites More sharing options...
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