Joshua Pressnell Posted September 26, 2016 Share Posted September 26, 2016 I have OS 2.9 installed with a HC250 and 3 HC300s. Since the update, streaming audio services won't work reliably. I'll play Pandora in our basement office (streaming out of the 250) and then later in the day or the next morning, I can't stream to our upstairs living room. Attempts to do so result in an error like "Unable to play this media at this time". I reboot the 250 and then everything works for a while, until the error shows up again. This morning I was playing a TuneIn station upstairs, then came down to the office and couldn't play Pandora until I rebooted the controller. A reboot always seems to get things working again, but I don't want to be rebooting my controller every morning. Any thoughts? Link to comment Share on other sites More sharing options...
msgreenf Posted September 26, 2016 Share Posted September 26, 2016 Very odd, have not seen that with my setup personally yet. Been on 2.9 only about 5 days.... Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 26, 2016 Author Share Posted September 26, 2016 I was thinking that it might have something do with the audio streaming services setup. My 250 has audioclient, audio3client, and audio3server. My 300s have audioclient and audioserver (none of the "3" versions). If I enable audioclient on the 250, then audio3client automatically disables. Right now, I have audio3server enabled and audioclient enabled on the 250, and the configuration varies on the 300s (some have just audioserver enabled, some have both audioclient and audioserver enabled). I didn't specifically change those settings, but I'm not sure if they'll have any effect on a device that isn't the main controller, or if they'll be somehow conflicting with each other. Link to comment Share on other sites More sharing options...
msgreenf Posted September 26, 2016 Share Posted September 26, 2016 there were changes in which services you need after upgrading to 2.9. My understanding, which is not complete and may be wrong, is that if you are running 2.9 you now use audio3server. You are still using legacy audio because of the 300 in the setup. Did you confirm your 300 updated to 2.9? Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 26, 2016 Author Share Posted September 26, 2016 Yep. All of the 300s (I have 3 or 4) and the 500 fully upgraded to 2.9. Link to comment Share on other sites More sharing options...
ayd Posted September 26, 2016 Share Posted September 26, 2016 6 hours ago, Joshua Pressnell said: I have OS 2.9 installed with a HC250 and 3 HC300s. Since the update, streaming audio services won't work reliably. I'll play Pandora in our basement office (streaming out of the 250) and then later in the day or the next morning, I can't stream to our upstairs living room. Attempts to do so result in an error like "Unable to play this media at this time". I reboot the 250 and then everything works for a while, until the error shows up again. This morning I was playing a TuneIn station upstairs, then came down to the office and couldn't play Pandora until I rebooted the controller. A reboot always seems to get things working again, but I don't want to be rebooting my controller every morning. Any thoughts? Hi Joshua, In the configuration you have you must use Legacy Audio mode (because of HC-300 in your project) can you please verify that this is the case ? Thanks. Alex Danoyan Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 26, 2016 Author Share Posted September 26, 2016 I would assume it is, because audio streaming works well in all rooms upon reboot. It doesn't get finicky until some unknown amount of time later. How, specifically, would I check? Link to comment Share on other sites More sharing options...
ayd Posted September 27, 2016 Share Posted September 27, 2016 4 hours ago, Joshua Pressnell said: I would assume it is, because audio streaming works well in all rooms upon reboot. It doesn't get finicky until some unknown amount of time later. How, specifically, would I check? "Digital Media" object properties in Composer Pro. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 27, 2016 Author Share Posted September 27, 2016 Yes, "Advanced Audio System" is disabled. According to Composer, that configuration is automatically set based on the audio in/out connections to my HC300s, so I couldn't enable it if I wanted to. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 28, 2016 Author Share Posted September 28, 2016 This happened again last night. Starting a stream failed, reboot controller, everything works again. Link to comment Share on other sites More sharing options...
msgreenf Posted September 28, 2016 Share Posted September 28, 2016 1 minute ago, Joshua Pressnell said: This happened again last night. Starting a stream failed, reboot controller, everything works again. I would maybe start reducing audio paths so you can narrow down the controller with problems? Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 28, 2016 Author Share Posted September 28, 2016 Basic question: In the services list, do the non-master controllers need to have either audioserver or audioclient running? A couple have one, and a couple have both. I had a theory that maybe these are conflicting with the master controller's streaming services, but haven't had time to test it out yet. Link to comment Share on other sites More sharing options...
msgreenf Posted September 28, 2016 Share Posted September 28, 2016 1 minute ago, Joshua Pressnell said: Basic question: In the services list, do the non-master controllers need to have either audioserver or audioclient running? A couple have one, and a couple have both. I had a theory that maybe these are conflicting with the master controller's streaming services, but haven't had time to test it out yet. that all changed in 2.9 due to the new distributed audio server model. So I *believe* the answer is yes...but I am not sure I know exactly what should be running where... When you reboot your controller are you rebooting all controllers that have audio outputs? I would recommend trying that as maybe you aren't really solving the problem with the reboot? Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 28, 2016 Author Share Posted September 28, 2016 I've been only rebooting the master controller (250), which solves the problem, albeit not indefinitely. I'll need to setup a script to reboot the others. Some of them are in hard-to-reach places. Link to comment Share on other sites More sharing options...
msgreenf Posted September 28, 2016 Share Posted September 28, 2016 do you have audio out paths on the others? Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted September 28, 2016 Author Share Posted September 28, 2016 Yes, but when the failure happens, it also happens on the audio out path of the master. The master outputs to the basement office, one 300 outputs to our master bedroom, and the other outputs to the living room. When the failure happens, it happens on all 3. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted October 3, 2016 Author Share Posted October 3, 2016 Still having this issue. To try and help debug, I turned off all the instances of audioserver and audioclient on the 300's. Then I rebooted *everything*. Upon reboot, I started streams in every room. Went and checked the services, and the 300's had auto-enabled what they needed, so I'm no longer worried about service conflicts on the devices. BUT... after about 48 hours, streaming to any of my endpoints (250 or 300) fails until I reboot again. Link to comment Share on other sites More sharing options...
paul.williams Posted October 3, 2016 Share Posted October 3, 2016 Joshua, Coming into this conversation late, but have you had your dealer onsite to try to troubleshoot with our technical support team? Thanks, Paul W. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted October 3, 2016 Author Share Posted October 3, 2016 I don't have a local dealer. I inherited the system with a house that I purchased and the dealer who originally installed it went out of business. If there's a way I can dump some kind of system log for you, I'd be happy to do so. Link to comment Share on other sites More sharing options...
paul.williams Posted October 3, 2016 Share Posted October 3, 2016 Joshua, We really need to get you linked up with a dealer for the deeper troubleshooting. Can you tell me where you are located and we will see what dealers we can find in your area. Kind Regards, Paul W. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted October 3, 2016 Author Share Posted October 3, 2016 I found a company that's reasonably local, but things have been pretty much working for me, so I haven't bothered to do anything with them. It wasn't until the upgrade to 2.9 that this started happening. Link to comment Share on other sites More sharing options...
msgreenf Posted October 3, 2016 Share Posted October 3, 2016 12 minutes ago, Joshua Pressnell said: I found a company that's reasonably local, but things have been pretty much working for me, so I haven't bothered to do anything with them. It wasn't until the upgrade to 2.9 that this started happening. well who did the 2.9 upgrade? I would contact them to work with Tech support, and do some debugging... Link to comment Share on other sites More sharing options...
paul.williams Posted October 3, 2016 Share Posted October 3, 2016 Joshua, If you can provide the name of the dealer that upgraded you to OS2.9 we can work with that dealer in troubleshooting the issues you have been experiencing. If that is not an option, like mentioned above, we can get you linked up with a dealer in your area. Kind Regards, Paul W. Link to comment Share on other sites More sharing options...
StroTek LLC Posted October 3, 2016 Share Posted October 3, 2016 I volunteer as tribute to figure this out.. I would love to learn more about how audio works in 2.9.0 with "legacy/older" devices I sent a PM to @Joshua Pressnell .. if I can get the help of either tech support via chat or @paul.williams on here.. that would be great Link to comment Share on other sites More sharing options...
Xian Posted December 22, 2016 Share Posted December 22, 2016 Is this solved ? I have the same problem Link to comment Share on other sites More sharing options...
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