Joshua Pressnell Posted December 22, 2016 Author Share Posted December 22, 2016 Nope, never got this worked out. I just installed the free reboot driver and any time the problem shows up, I use a custom button to reboot the master controller. Needs to be done every day or two, and then it works fine until it doesn't. I'm currently in the process of swapping out my HC300 units for HC250s to see if getting off legacy audio and onto the advanced audio client will help at all. There's other changes I've made that may or may not have anything to do with a potential fix. I recently moved my Zigbee mesh off of an HC300 and onto an HC250. Also moved the mesh channel from 14 to 25. If my problem goes away at some point, I'll let you know here and try to post a list of changes I made between "it wasn't working" and "it is now working". Link to comment Share on other sites More sharing options...
ILoveC4 Posted December 22, 2016 Share Posted December 22, 2016 Why not just write a script to reboot it every day at 3am (or some time when you know everyone will be sleeping)? A crappy solution, but would your wanting to listen to music from being disrupted. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 22, 2016 Share Posted December 22, 2016 there is now a patch but it looks like its for ea controllers might be worth a try Secondary Digital Audio Kills Initial Stream (2.9.0 Audio Patch) Control4 has seen an issue where an existing digital audio stream session being run in a room is deactivated, and the controller output taken over, when a second or more audio stream is started in a different room. The patch in this article is designed to address the issue and prevent active digital audio streams being killed by additional streams. This patch will run on HC controllers as well. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 22, 2016 Author Share Posted December 22, 2016 Unfortunately, not relevant to my issue. My problem happens when starting up the first stream, when no other audio in the house is playing. Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 22, 2016 Share Posted December 22, 2016 i would check your dns servers on the controller may have them set to 8.8.8.8 8. 8.8.4.4 Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 22, 2016 Author Share Posted December 22, 2016 Just now, Matt Lowe said: i would check your dns servers on the controller may have them set to 8.8.8.8 8. 8.8.4.4 Not sure how a reboot would fix that issue. Are you saying that I should have them set to 8.8.8.8 and 8.8.4.4? Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 22, 2016 Share Posted December 22, 2016 you would need the system manager to do this which comes with pro but can be installed separately. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 22, 2016 Author Share Posted December 22, 2016 I can take care of that part. What I was curious about is how a reboot would correct for a DNS error, and that you were indicating I should have DNS on the controllers set to those values. The original post was a little ambiguous. Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 23, 2016 Share Posted December 23, 2016 dont know what you mean about the reboot. but there has been some dns issues lately so changing the dns may correct your issue Link to comment Share on other sites More sharing options...
ILoveC4 Posted December 23, 2016 Share Posted December 23, 2016 dont know what you mean about the reboot. but there has been some dns issues lately so changing the dns may correct your issue What he means is a reboot fixes his problem. He can't understand how changing his DNS settings would solve an intermittent issue that is fixed by a reboot. I'm with him. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 23, 2016 Share Posted December 23, 2016 it can be a dns issue which could cause some problems with is having a consistent connection to the internet Link to comment Share on other sites More sharing options...
ILoveC4 Posted December 23, 2016 Share Posted December 23, 2016 it can be a dns issue which could cause some problems with is having a consistent connection to the internet Ok...it's been my experience that DNS issues either make things WORK, or NOT WORK. But, that's just my experience which is admittedly limited. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 23, 2016 Author Share Posted December 23, 2016 In my case, once my system gets into this state, it will not correct. It will stay that way for hours. If I reboot, it's fixed as soon as the controller comes up. Other network calls still succeed while in this state. So it appears DNS shouldn't be the culprit. But I'm not against giving it a shot to see. Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 23, 2016 Share Posted December 23, 2016 well keep in mind local network would not use the dns. and dns servers may only have issues for some outside ip addresses. I have not had anyone else with this issue that i have heard. it is possible the controller has a memory leak. so you may want to check into what resources are in use when its working and not working. a reboot would certainly clear the memory. Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 23, 2016 Author Share Posted December 23, 2016 Absolutely. I'm talking external network calls. I can see the controller making calls out. Interesting thought on the memory issue. Other processes continue to work ok, but I'll take a look the next time I catch it in that state. Link to comment Share on other sites More sharing options...
Derrick Cain Posted December 27, 2016 Share Posted December 27, 2016 Hi Josh, Are you still having issues streaming music? It maybe due to Legacy audio. Link to comment Share on other sites More sharing options...
PP SS Posted December 28, 2016 Share Posted December 28, 2016 On September 26, 2016 at 11:39 AM, Joshua Pressnell said: Yep. All of the 300s (I have 3 or 4) and the 500 fully upgraded to 2.9. How did the HC500 upgrade to 2.9? I was told that it is limited to 2.5.3...... Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted December 29, 2016 Author Share Posted December 29, 2016 Yep. All at 2.9. They'll all go up that high, but they can't be the master controller. Gotta have a 250 or better for that. Link to comment Share on other sites More sharing options...
digitaltrader Posted May 18, 2017 Share Posted May 18, 2017 I am having this exact same issue with digital media since upgrading to 2.9 and again on 2.9.1 with a HC800 as director and HC-250. Any solution? Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted May 18, 2017 Author Share Posted May 18, 2017 In my particular case, the issue was diagnosed as a problem with having an HC-250 as the director. The Control4 employee who helped me indicated that running director on an HC-800 or any EA series controller would solve the issue. A secondary potential solution was to replace all older controllers (anything below an HC-250) with a 250 or better so that high-res audio would work and legacy audio would be disabled. I ended up upgrading to an EA3 as a director, and I haven't had any issues since. Sounds like you may be experiencing a similar problem, but not in the exact same scenario I was. Link to comment Share on other sites More sharing options...
SMHarman Posted May 19, 2017 Share Posted May 19, 2017 My 250 struggled with a large local media seeming consuming a lot of resource. That plus the dmx and old sonos driver pushed it over the edge Sent from my E6603 using Tapatalk Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.