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Registraion Error - 403


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1 hour ago, Matt Lowe said:

there is an ssl patch i believe that must be installed on the older controllers to update. tech support should be able to walk you through this.

this fixes the OLD certificate problem. The new one is only fixable by getting the primary controller up to 2.2.4 or above.

2 hours ago, mstorrs said:

Appears that I am not a B. Any ideas why the usb will not work. Will the "Device image updater" still work on mine? 

Yes it will. KB 1734.

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Finally got it all working. The Device image updater worked like a charm! 

But, now when I go to load my backup project, I get:

error: "File is encrypted or is not a database"

Looked around and could find very little about how to fix this. Sounds like it is an issue when loading projects from old versions. Anybody have any suggestions? That is a fair amount of time $ to re-due. :mellow:

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