badjesus Posted December 30, 2016 Share Posted December 30, 2016 So, I have 4 dots now, and they are awesome and working perfect. So I had the idea to buy my boss one for xmas. I was adding it into C4 while installers were doing lights. It was setup and working, but all the lights hadn't been identified yet. So once it was set up, found a good placement for it, and knew it was good to go, I removed all of the devices as they weren't named correctly yet. So fast forward to now. Everything is installed, C4 is working great, it is all updated and now when i click "Discover Devices" at alexa.amazon.com .... NOTHING So here is what I have tried. 1. Reset the unit - doesn't matter. Seems to have nothing to do with the actual dot. It seems to be all account based. 2. I have removed the skill completely. Re-added it nearly 50 times now (no, I am not exaggerating). 3. I have changed devices at customer.control4.com as per another thread on here where people said that worked for them. Then after doing so, I have removed the skill and re-added it (reauthenticated it) and still.... nothing. 4. I have changed the names of lights, changed names of lighting scenes, and changed / added voice scenes. (Also another thread on here said that worked for a lot of people having this issue). 5. I have reset the controller - refreshed navigators after name changes, and I have made sure it checked in. 6. i have waited over 24 hours as some people said they just tried later and it worked fine. 7. I have made sure his C4 was not doing any updates. I did read that no outbound connections on the API can be done while the controller is doing updates. I dont think this is true, but tried either way. Here is some more info He is running an HC250. We checked resources, it is no where near being taxed even though I feel he should be on an 800 at least. He is running 2.9.2 or whatever the latest is. This is a new C4 install. When I go to his customer account, C4 says " Unable to retrieve data from Alexa. Please try again later. " Under the alexa menu. When I go to alexa and press "discover devices" it does it's thing, saying it will take 20 seconds, then it just shows "You haven't connected any devices yet" I would love any insight that anyone may have! Thanks in advance guys!! Jamie Link to comment Share on other sites More sharing options...
msgreenf Posted December 31, 2016 Share Posted December 31, 2016 Sounds to me like the 250 is too overloaded Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
chopedogg88 Posted December 31, 2016 Share Posted December 31, 2016 He have a 4sight license? Sent from my SM-N920V using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 1 hour ago, chopedogg88 said: He have a 4sight license? Sent from my SM-N920V using Tapatalk Yeah, you can't even add it without. Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 1 hour ago, msgreenf said: Sounds to me like the 250 is too overloaded Sent from my Nexus 6P using Tapatalk I definitely had that concern, but we are looking at it's resources and it isn't even half maxed. Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted December 31, 2016 Share Posted December 31, 2016 Check is Amazon account, is it US or Canada ? We could get the skill on one device, however would not add anything because we had a UK account. Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 5 hours ago, Gary Leeds UK said: Check is Amazon account, is it US or Canada ? We could get the skill on one device, however would not add anything because we had a UK account. It is Canadian but that isn't it. I know of 7 people running Alexa, all in Canada, all without issue. Mine is running perfectly at the house. Updates instantly. It has to be something with this account. It WAS all synced up. It was when I pressed the button to forget and relearn that it f'd up. Link to comment Share on other sites More sharing options...
Gix656 Posted December 31, 2016 Share Posted December 31, 2016 Try creating a voice scene, doesn't have to actually do anything. I found Alexa needed a new device added for some reason sometimes. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 4 minutes ago, Gix656 said: Try creating a voice scene, doesn't have to actually do anything. I found Alexa needed a new device added for some reason sometimes. Sent from my Pixel XL using Tapatalk I did that. Mentioned it above Link to comment Share on other sites More sharing options...
Gix656 Posted December 31, 2016 Share Posted December 31, 2016 I did that. Mentioned it above Sorry must have skipped over that part. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 Does anyone know if you can update devices when you are NOT on the same network? Or do you HAVE to be on the same network? Right now, I keep trying remotely. I am assuming using webservices it doesn't matter. Link to comment Share on other sites More sharing options...
msgreenf Posted December 31, 2016 Share Posted December 31, 2016 Does anyone know if you can update devices when you are NOT on the same network? Or do you HAVE to be on the same network? Right now, I keep trying remotely. I am assuming using webservices it doesn't matter. You can update remotely Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 Just now, msgreenf said: You can update remotely Sent from my Nexus 6P using Tapatalk K thanks, at least I know that isn't a variable. Link to comment Share on other sites More sharing options...
msgreenf Posted December 31, 2016 Share Posted December 31, 2016 2 hours ago, badjesus said: K thanks, at least I know that isn't a variable. but not having it work points back to something going on that is taxing the controller too much. Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 25 minutes ago, msgreenf said: but not having it work points back to something going on that is taxing the controller too much. Yeah, I know. I have / had the same thought. I still think there is no way that 250 can keep up BUT... Resources aren't even close to taxed. It's not even running at half. Link to comment Share on other sites More sharing options...
msgreenf Posted December 31, 2016 Share Posted December 31, 2016 Yeah, I know. I have / had the same thought. I still think there is no way that 250 can keep up BUT... Resources aren't even close to taxed. It's not even running at half. But what is director process doing? Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted December 31, 2016 Author Share Posted December 31, 2016 Like specific commands? It's really not doing much. It controls 3 TV's, ties in with an old elan audio, 36 lights (mostly not scene control). No major API tie ins other than Sonos that is rarely used, no media stored in c4. Link to comment Share on other sites More sharing options...
msgreenf Posted January 1, 2017 Share Posted January 1, 2017 Like specific commands? It's really not doing much. It controls 3 TV's, ties in with an old elan audio, 36 lights (mostly not scene control). No major API tie ins other than Sonos that is rarely used, no media stored in c4. No when you ssh in and look at top how much % is director service using. Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
badjesus Posted January 1, 2017 Author Share Posted January 1, 2017 1 hour ago, msgreenf said: No when you ssh in and look at top how much % is director service using. Sent from my Nexus 6P using Tapatalk It was fluctuating but around 20% Link to comment Share on other sites More sharing options...
Brownbatsbreath Posted January 1, 2017 Share Posted January 1, 2017 Have you tried to forget all devices from the Alexa app? Link to comment Share on other sites More sharing options...
badjesus Posted January 1, 2017 Author Share Posted January 1, 2017 1 hour ago, Brownbatsbreath said: Have you tried to forget all devices from the Alexa app? Yes, that's what caused this. Forgetting all devices as the names were changed while adding keypads. Now, none will come back. Link to comment Share on other sites More sharing options...
James_R3V Posted February 10, 2017 Share Posted February 10, 2017 On 12/31/2016 at 11:06 PM, badjesus said: Yes, that's what caused this. Forgetting all devices as the names were changed while adding keypads. Now, none will come back. Ever figure it out by any chance? I've been going back and forth with my programmer, amazon, etc with the same issue. Never discovers devices. They went offline one day, I removed them, never came back. At first I thought it was 2.9.1 but I realized I was still on 2.9.0 at the time. Amazon claims an issue on their end, but I figure I'd hear more about that Link to comment Share on other sites More sharing options...
digitaltrader Posted February 10, 2017 Share Posted February 10, 2017 I have had this same issue ever since release of the Alexa Driver. I run 4x HC800 in my project so it shouldn't be a resource issue. I wonder if it has something to do with the VPN that 4sight uses. Regardless I can get it to work sporadically (discovers 1/30 tries) but its not reliable enough to actually use. Link to comment Share on other sites More sharing options...
AdamT Posted February 10, 2017 Share Posted February 10, 2017 Are you using a Ubiquity Router or AP by chance? For some reason when I had my UBNT stuff Alexa didnt work. Switch back to my old Dark Knight and it works, moved to my Luxul stuff it works, put the UBNT in and it stopped again. So for now, for a few reasons I am sticking with my Luxul.... Link to comment Share on other sites More sharing options...
digitaltrader Posted February 10, 2017 Share Posted February 10, 2017 I do use a Ubiquity EdgeMax Router and Unifi APs. I've never had problems with any other devices. Interesting thought. Link to comment Share on other sites More sharing options...
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