ejn1 Posted April 6, 2017 Share Posted April 6, 2017 Just curious other's opinions... I have probably 20 C4 light switches in my house and in 3 years i have had probably 8 need to be replaced as one of the little holding tabs breaks off. Is this normal? I can't recall ever having a builder grade $5 rocker switch break so this is raising eyebrows of the design of the little tabs. They do seem very delicate and prone to breaking. Thanks! Thatguy230 1 Quote Link to comment Share on other sites More sharing options...
Thatguy230 Posted April 6, 2017 Share Posted April 6, 2017 Having the same issue ejn1 1 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 6, 2017 Share Posted April 6, 2017 C4 has changed their supplier a while ago - if you're having a lot of failures, tell your dealer to take it up with C4 - that said....not sure why you're replacing the whole light switch when you could just get a new button/rocker? msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted April 6, 2017 Share Posted April 6, 2017 If you're having issues with rockers or keycaps not fitting properly, please PM me to get it sorted out. You can also contact your dealer, and our support will take care of those as well. I'm very sorry for the inconvenience. Quote Link to comment Share on other sites More sharing options...
ejn1 Posted April 6, 2017 Author Share Posted April 6, 2017 15 minutes ago, Cyknight said: C4 has changed their supplier a while ago - if you're having a lot of failures, tell your dealer to take it up with C4 - that said....not sure why you're replacing the whole light switch when you could just get a new button/rocker? thanks, im not replacing the whole switch... I just have been ordering new rockers Quote Link to comment Share on other sites More sharing options...
ejn1 Posted April 6, 2017 Author Share Posted April 6, 2017 11 minutes ago, Derrick Cain said: If you're having issues with rockers or keycaps not fitting properly, please PM me to get it sorted out. You can also contact your dealer, and our support will take care of those as well. I'm very sorry for the inconvenience. Hi thanks for the reply. I have no problem with them fitting properly... They just break way too often. I haven't had a keycap or button break, its really just the rockers... Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted April 6, 2017 Share Posted April 6, 2017 Even breaking the little tabs or anything, let me know I can assist. South Africa C4 user and Thatguy230 2 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted April 6, 2017 Share Posted April 6, 2017 We just had about 100 switches installed. What are the little tabs to which you're referring. Can someone post a pic? Should I be concerned? Just had whole house done! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted April 6, 2017 Share Posted April 6, 2017 We just had about 100 switches installed. What are the little tabs to which you're referring. Can someone post a pic? Should I be concerned? Just had whole house done! If you are using the latest gen lighting the design is different. Don't worry Sent from my Nexus 6P using Tapatalk Quote Link to comment Share on other sites More sharing options...
penn65000 Posted April 6, 2017 Share Posted April 6, 2017 Yes latest gen. Quote Link to comment Share on other sites More sharing options...
ejn1 Posted April 7, 2017 Author Share Posted April 7, 2017 I was told that the new switches have a stronger plastic loop so probably not an issue as msgreenf said. C4 is helping me fix the covers as mentioned above. Really impressed with C4's customer service. Many thanks. South Africa C4 user and Thatguy230 2 Quote Link to comment Share on other sites More sharing options...
Cyknight Posted April 7, 2017 Share Posted April 7, 2017 In addition - while I'm well aware of the overall quality issue - most rockers that fail could have been prevented by making sure the cutouts are clean/clear before getting them on (not that that as such ought to be required, but that is not the point I'm making). In other words if your dealer/installer checked the buttons/rockers before putting them on, chances are you're fine anyway. Quote Link to comment Share on other sites More sharing options...
Mulligan Posted May 25, 2017 Share Posted May 25, 2017 Sorry to bring this thread out of the dust we too have many switches in the home that we just purchased where the rockers are broken on one side or the other. My local dealer will not call me back so not having any luck with them to get it sorted out. Can someone let me know where I can purchase them? There are 10-15 in my home that currently need replacing and there is no way I am going to pay to replace the entire switch! Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 25, 2017 Share Posted May 25, 2017 1 minute ago, Mulligan said: Sorry to bring this thread out of the dust we too have many switches in the home that we just purchased where the rockers are broken on one side or the other. My local dealer will not call me back so not having any luck with them to get it sorted out. Can someone let me know where I can purchase them? There are 10-15 in my home that currently need replacing and there is no way I am going to pay to replace the entire switch! contact @Derrick Cain Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted May 26, 2017 Share Posted May 26, 2017 PM sent. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 4, 2017 Share Posted June 4, 2017 Just had first rocker break. Latest generation. One loop on one side broke. Any update on this? Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 4, 2017 Share Posted June 4, 2017 Delete post Quote Link to comment Share on other sites More sharing options...
christophers Posted June 5, 2017 Share Posted June 5, 2017 i ordered a ton of engraved ones, and 4 or 5 of them have broken so far, i've had to replace with the previous non-engraved versions. Quote Link to comment Share on other sites More sharing options...
penn65000 Posted June 5, 2017 Share Posted June 5, 2017 Yes this was engraved. Is C4 making good and fixing this issue? Quote Link to comment Share on other sites More sharing options...
Derrick Cain Posted June 5, 2017 Share Posted June 5, 2017 If you're having issues with engraved or plain rockers/buttons, we can assist. Your dealer should not have a problem processing a replacement as well. You can send me a direct message as well if you have any questions. msgreenf and christophers 2 Quote Link to comment Share on other sites More sharing options...
penn65000 Posted July 17, 2017 Share Posted July 17, 2017 delete post Quote Link to comment Share on other sites More sharing options...
harozi2 Posted July 19, 2021 Share Posted July 19, 2021 Was anyone able to find an easy way to get a replacement rocker? My dealer is a pain Quote Link to comment Share on other sites More sharing options...
Evjon Posted September 14, 2023 Share Posted September 14, 2023 I too have had a tab on one side of a rocker break off. How do I get a replacement? Quote Link to comment Share on other sites More sharing options...
penn65000 Posted September 14, 2023 Share Posted September 14, 2023 6 minutes ago, Evjon said: I too have had a tab on one side of a rocker break off. How do I get a replacement? For the rocker pin on the black frame ask dealer to order 5 pack from c4 so you have extras on hand. We’ve had 2-3 break out of about 100. We’ve had more (prob 6-8) plastic loops break on the switches. If I had to do again I might do Lutron. Quote Link to comment Share on other sites More sharing options...
Evjon Posted September 14, 2023 Share Posted September 14, 2023 Same thing for the ones with the white frame? I assume they provide the whole rocker not just the pin. Correct? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.