Mjhill1234 Posted July 23, 2017 Share Posted July 23, 2017 Hello, I have inherited a HC-800 which appears to be a bit sick! It does power up, the fan runs and the network activity light blinks at different rates but absolutely no lights on the front panel even if I follow the network reset process or factory reset. Nothing on the screen when the HDMI is connected either. I have also used WireShark on my PC to see if I could see anything from its MAC Address etc but nothing either. Is there any other "hard reset" process etc to attempt to bring it back to life? Thanks Link to comment Share on other sites More sharing options...
msgreenf Posted July 23, 2017 Share Posted July 23, 2017 Do you have it hooked up to a TV? You should see it booting if so. That's a other thing to check Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 23, 2017 Author Share Posted July 23, 2017 3 hours ago, msgreenf said: Do you have it hooked up to a TV? You should see it booting if so. That's a other thing to check Sent from my Nexus 6P using Tapatalk Hi, I have tried booting from cold attached to a TV and also nothing (only tried via HDMI). Link to comment Share on other sites More sharing options...
msgreenf Posted July 23, 2017 Share Posted July 23, 2017 25 minutes ago, Mjhill1234 said: Hi, I have tried booting from cold attached to a TV and also nothing (only tried via HDMI). likely dead and out of warrenty Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 23, 2017 Author Share Posted July 23, 2017 2 minutes ago, msgreenf said: likely dead and out of warrenty My fear exactly! Any other way of getting a console up like connecting a serial cable? Link to comment Share on other sites More sharing options...
msgreenf Posted July 23, 2017 Share Posted July 23, 2017 Not that I am aware of. Sounds like bad storage Link to comment Share on other sites More sharing options...
thegreatheed Posted July 24, 2017 Share Posted July 24, 2017 Since you're probably out of warranty, open it up, and make sure the cables to the 'front panel' are connected. That includes the internal ROM. I haven't heard of one getting disconnected in a long time, but it's a possibility. Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 24, 2017 Author Share Posted July 24, 2017 3 hours ago, thegreatheed said: Since you're probably out of warranty, open it up, and make sure the cables to the 'front panel' are connected. That includes the internal ROM. I haven't heard of one getting disconnected in a long time, but it's a possibility. Correct! The ribbon cable connector has been damaged so i've ordered a suitable replacement. Also took the opportunity to mount the flash drive in my external caddie and all the partitions mount so looks like the storage is ok. So the front panel not connected would cause it to not boot? Link to comment Share on other sites More sharing options...
thegreatheed Posted July 24, 2017 Share Posted July 24, 2017 yep, the storage with the C4 software is in the DOM which mounts in the front panel. when a controller powers up, doesn't boot, and you get no LEDs on the front, that's usually the culprit. Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 26, 2017 Author Share Posted July 26, 2017 On 7/24/2017 at 9:39 PM, thegreatheed said: yep, the storage with the C4 software is in the DOM which mounts in the front panel. when a controller powers up, doesn't boot, and you get no LEDs on the front, that's usually the culprit. Unfortunately I have connected the new ribbon cable and still no lights and it won't boot :-( How annoying! Link to comment Share on other sites More sharing options...
thegreatheed Posted July 26, 2017 Share Posted July 26, 2017 Maybe an issue with the daughterboard that the DOM connects to, then, or even the motherboard. That sucks. I don't know of any ways to fix or repair those. I was hoping that was it. Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 26, 2017 Author Share Posted July 26, 2017 20 minutes ago, thegreatheed said: Maybe an issue with the daughterboard that the DOM connects to, then, or even the motherboard. That sucks. I don't know of any ways to fix or repair those. I was hoping that was it. Thank you anyway for your help. What a shame Link to comment Share on other sites More sharing options...
Mjhill1234 Posted July 27, 2017 Author Share Posted July 27, 2017 On 7/24/2017 at 5:59 PM, thegreatheed said: Since you're probably out of warranty, open it up, and make sure the cables to the 'front panel' are connected. That includes the internal ROM. I haven't heard of one getting disconnected in a long time, but it's a possibility. Correct! The ribbon cable connector has been damaged so i've ordered a suitable replacement. Also took the opportunity to mount the flash drive in my external caddie and all the partitions mount so looks like the storage is ok. So the front panel not connected would cause it to not boot? 15 hours ago, thegreatheed said: Maybe an issue with the daughterboard that the DOM connects to, then, or even the motherboard. That sucks. I don't know of any ways to fix or repair those. I was hoping that was it. I wonder if it is worth looking for another dead HC-800 and swapping out the front panel? Or just throwing good money after bad! It pains me to throw this away Link to comment Share on other sites More sharing options...
Mjhill1234 Posted August 1, 2017 Author Share Posted August 1, 2017 Hello, with the flash drive being readable is there any log file etc that may show the last successful boot time or any errors? Link to comment Share on other sites More sharing options...
dcovach Posted August 2, 2017 Share Posted August 2, 2017 What folders do you see? Even if you did find any readable data, are you sure you want to trust a device that needs that much potential surgery? Where did you get it? Link to comment Share on other sites More sharing options...
VINCELdUB Posted August 4, 2017 Share Posted August 4, 2017 I have had this issue. Even out of warranty it was a first gen HC-800 and control4 allowed me to get it repaired. They charged me $200usd for a repair and sent me a newer repaired hc800. Worth asking your dealer. Or send me the MAC address and I will ask them for you. Happy Automating!! Link to comment Share on other sites More sharing options...
Iceman07 Posted June 18, 2018 Share Posted June 18, 2018 ... Link to comment Share on other sites More sharing options...
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