Elvis Posted August 15, 2017 Share Posted August 15, 2017 Working my sharebridge issues right before ankle surgery was monumentally stupid. We reset both the network and EA-3 in that process. Of course he made sure it was all up to speed before we both left for a long weekend. I returned from the surgery (trippin to pain meds) to find neither wand working. And the C4 app returning Error 500. Unplugging the EA-3 for a cold reboot fixes the wands, but still get Error 500 on the iOS C4 app. Won't be long and wands will fall off again. I can Remote Desktop into Composer if there is an easy fix in there Or obvious Luxul changes, I can do those from bed, too Reading the network KB article references a lot of settings I can't find (yet) in the Luxul router, wireless controller, and the switch so I'd need specific help there. (See my post in remote integrators coming shortly) Thanks Link to comment Share on other sites More sharing options...
Home Theater Advisors Posted August 15, 2017 Share Posted August 15, 2017 Hope you feel better soon!They remotes and app are likely different issues. Try setting the Zigbee network to channel 25 (so there is no conflict with wifi). It is a tab when you are on the very top item of the room tree in composer Link to comment Share on other sites More sharing options...
Elvis Posted August 16, 2017 Author Share Posted August 16, 2017 1 hour ago, Home Theater Advisors said: Hope you feel better soon! Thank you. Dealer put it on 25. Network is flaky. Link to comment Share on other sites More sharing options...
dcovach Posted August 16, 2017 Share Posted August 16, 2017 2 hours ago, Elvis said: Error 500 on the iOS C4 app Since you just went through a major network change and controller factory reset, delete the ios app and try connecting to your system again. 2 hours ago, Elvis said: Won't be long and wands will fall off again Do a network reset on the remotes. Press Room off, #, * , 1, 3, 4, 1, 3. Your dealer will need to disconnect and re-identify those again too. BTW, when you say "wand" I'm assuming you mean C4 remotes?!? 2 hours ago, Elvis said: network KB article references a lot of settings I can't find (yet) in the Luxul router, wireless controller, and the switch There's a list of what to disable and enable so you will need some guidance from someone who's found those settings in that equipment before. Hopefully you have an easy recovery. Link to comment Share on other sites More sharing options...
Elvis Posted August 16, 2017 Author Share Posted August 16, 2017 23 minutes ago, dcovach said: delete the ios app Did the trick but only as reliable as my dandruff-ridden network. Very Flaky. Network reset of the SR-260 (wand) remotes on tap for tomorrow. Quote guidance Going to call some locals tomorrow. It's over my head and headed to eBay eventually. Need to get it back up to speed more for my wife's work than anything. Quote easy recovery Thank you. Link to comment Share on other sites More sharing options...
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