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Kwikset lock - 1 of 3 doors does not let me see history on app


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Title says it all - I have 3 Kwisket locks.  In the locks/sensors tab on iOS 2 of the 3 locks have an arrow that I can click and see users, history, etc.  The 3rd one has no arrow.  On my wife's android phone all 3 have arrows but the one missing the arrow in iOS is blank when you click on it in Android.  The other 2 work in Android (and iOS).  Any reason why 2 of the 3 have this feature and one does not?  All Kwikset, all the same model.  Anything I need to enable (not that I recall enabling anything on the other 2 locks).

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