Don Applegate Posted October 19, 2017 Share Posted October 19, 2017 we updated a client to 2.10 and now the announcements will not play. I have executed the announcements from composer and nothing. i created new ones and they will not execute either. i have tried different file types too. on occasion i will get an error that the announcement file is in use by another process. I have rebooted the HC800 multiple times thinking that might fix this. after 6 reboots no change. any suggestions Link to comment Share on other sites More sharing options...
msgreenf Posted October 19, 2017 Share Posted October 19, 2017 I would recommend calling dealer support Link to comment Share on other sites More sharing options...
Gene Posted October 19, 2017 Share Posted October 19, 2017 I heard of this issue...maybe someone can share some insight. I can't figure it out. Link to comment Share on other sites More sharing options...
digitaltrader Posted October 19, 2017 Share Posted October 19, 2017 I have this problem occasionally as well. However sometimes the announcements execute correctly and sometimes not at all Link to comment Share on other sites More sharing options...
Gene Posted October 20, 2017 Share Posted October 20, 2017 Anyone have a solution? Link to comment Share on other sites More sharing options...
msgreenf Posted October 20, 2017 Share Posted October 20, 2017 yes Delete the wav files Delete the announcements Delete the announcements agent Reboot the controller Start again Link to comment Share on other sites More sharing options...
Don Applegate Posted October 20, 2017 Author Share Posted October 20, 2017 1 hour ago, msgreenf said: yes Delete the wav files Delete the announcements Delete the announcements agent Reboot the controller Start again that is similar to what dealer support said but that didn't work either. I deleted all announcements and then deleted the agent. unplugged the controller for 5 minutes and started again just to have the same results Link to comment Share on other sites More sharing options...
msgreenf Posted October 20, 2017 Share Posted October 20, 2017 Just now, Don Applegate said: that is similar to what dealer support said but that didn't work either. I deleted all announcements and then deleted the agent. unplugged the controller for 5 minutes and started again just to have the same results thats what Dealer support told me yesterday...I didn't get a chance to personally try it yet Link to comment Share on other sites More sharing options...
Gene Posted October 20, 2017 Share Posted October 20, 2017 Does that mean delete all the programming for the announcements too? Crazy!!!!! I'll give it a shot later.... Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 20, 2017 Share Posted October 20, 2017 Even if it works, that is a horrible solution if you have loads of announcements! Link to comment Share on other sites More sharing options...
Gene Posted October 22, 2017 Share Posted October 22, 2017 I tried deleting announcements and deleting agent then rebooting and then adding agent and then making a new announcements but the wav files seem to still be there. Anyone have an idea how to delete everything and get announcements working? Link to comment Share on other sites More sharing options...
msgreenf Posted October 22, 2017 Share Posted October 22, 2017 I tried deleting announcements and deleting agent then rebooting and then adding agent and then making a new announcements but the wav files seem to still be there. Anyone have an idea how to delete everything and get announcements working?You were supposed to manually delete all the wavs too Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 22, 2017 Share Posted October 22, 2017 at this point just reinstall windows.... sounds like the data is corrupted deleteing sucks but if you have a back up of the project you could just restore to last know working version after deletion v Link to comment Share on other sites More sharing options...
Gene Posted October 22, 2017 Share Posted October 22, 2017 I must be brain dead! I finally manually deleted all the wavs and then rebooted and the agent finally worked! Now starting again creating announcements...ahhhhh Thanks!!!!!!!!!! Link to comment Share on other sites More sharing options...
jfh Posted October 23, 2017 Share Posted October 23, 2017 I just experienced the problem for the first time after having been on 2.10 for about a month. It happened after I selected a station using the new iHeartRadio radio driver. Then no announcements would play. I turned off iHeartRadio and restarted the Director and the announcements came back. i don't know if there is any direct correlation between the two, but I really don't want to mess around and test it because if the solution is delete anything related to announcements and start over - THAT IS A REDICULOUS SOLUTION!!!! If losing announcements is happening to multiple people, C4 needs to treat this as a 2.10 bug send get it fixed ASAP.. I cannot afford to have announcements randomly stop working or not even know if they aren't working and having to recreate the programming after the delete everything and start over "solution" would be horrible. Link to comment Share on other sites More sharing options...
digitaltrader Posted October 23, 2017 Share Posted October 23, 2017 I agree, there is no I'm deleting all my past announcements and redoing them all. I have about 150 of them. Link to comment Share on other sites More sharing options...
msgreenf Posted October 23, 2017 Share Posted October 23, 2017 I agree, there is no I'm deleting all my past announcements and redoing them all. I have about 150 of them.Dang. That's pretty extensive Sent from my BBB100-1 using Tapatalk Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 23, 2017 Share Posted October 23, 2017 back up back up back up. if you have 4sight you can backup to the cloud automatically and then deleting doesn't matter! Link to comment Share on other sites More sharing options...
jfh Posted October 23, 2017 Share Posted October 23, 2017 9 minutes ago, Matt Lowe said: back up back up back up. if you have 4sight you can backup to the cloud automatically and then deleting doesn't matter! Not if you can't rely on a restore working properly. more often than not, a restore doesn't properly restore the media database. Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 23, 2017 Share Posted October 23, 2017 Just now, jfh said: Not if you can't rely on a restore working properly. more often than not, a restore doesn't properly restore the media database. havent had issues with that. need to be sure the backup is on the same os level as the controller currently. also ensure that media is being backed up Link to comment Share on other sites More sharing options...
jfh Posted October 23, 2017 Share Posted October 23, 2017 2 minutes ago, Matt Lowe said: havent had issues with that. need to be sure the backup is on the same os level as the controller currently. also ensure that media is being backed up Yup. Always the same levels and media always backed up. May be an HE quirk because it's not a problem unique to me. I have figured out how to extract the media data from a backup and restore it to the controller manually, but it's a pain in the butt. Link to comment Share on other sites More sharing options...
Matt Lowe Posted October 23, 2017 Share Posted October 23, 2017 Just now, jfh said: Yup. Always the same levels and media always backed up. May be an HE quirk because it's not a problem unique to me. I have figured out how to extract the media data from a backup and restore it to the controller manually, but it's a pain in the butt. could be havent had issue with pro back up, but its not something that should be done on a regular basis but better to have then have not. Link to comment Share on other sites More sharing options...
South Africa C4 user Posted October 23, 2017 Share Posted October 23, 2017 3 hours ago, digitaltrader said: I agree, there is no I'm deleting all my past announcements and redoing them all. I have about 150 of them. Ouch... I ‘ve got 10 or 11 used in multiple places... Deleting them would kill me but 150!!! Link to comment Share on other sites More sharing options...
Gene Posted October 24, 2017 Share Posted October 24, 2017 Sucks...I spoke to soon. I got it working now, it doesn't work again. Wierd...the announcement will show on the T3 touchpanel with text but the announcement won't play through speakers...never had a problem since beginning with 2.0 now with 2.10 nothing but issues such as this....a big bug! Link to comment Share on other sites More sharing options...
chopedogg88 Posted October 25, 2017 Share Posted October 25, 2017 this is painful...has anyone contacted C4 about it? Link to comment Share on other sites More sharing options...
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