AdamT Posted November 15, 2017 Share Posted November 15, 2017 So has anyone seen this issue? It has now popped up at one site and my place. At my house I have the WB-600-IPVCE-12 and at the site I have the 2 outlet version. About two weeks ago I got a call from the site with the 2 outlet unit. The devices plugged into the outlets are off. Checked the outlets, no power. Rebooted, did all standard troubleshooting and nothing. Web interface says the outlets are on, but they are not. Firmware seems current. Today wife called, mad. Lots of stuff not working. My device has the same issue. The 8 controllable outlets are off. The 4 always on outlets are on and the green LED shows that. The 8 controllable are out and the LED is out. The Web interface again says its on. Anyone else see this? Quote Link to comment Share on other sites More sharing options...
sonic30101 Posted November 15, 2017 Share Posted November 15, 2017 Wierd, i have had no problems with my 12 outlet IP controlled wattbox. Quote Link to comment Share on other sites More sharing options...
SMHarman Posted November 15, 2017 Share Posted November 15, 2017 The WB600 has a recall on it. Snap made mine and many others 700s to fix the problem Quote Link to comment Share on other sites More sharing options...
lippavisual Posted November 15, 2017 Share Posted November 15, 2017 Yup old versions. Newer versions haven't had that issue. Quote Link to comment Share on other sites More sharing options...
casperspooks Posted November 15, 2017 Share Posted November 15, 2017 The WB600 has a recall on it. Snap made mine and many others 700s to fix the problem +1 Every single 600 we installed has eventually failed including the ones they said weren't part of the recall. Snap did the right thing and replaced them with 700's.Sent from my smartphone using Tapatalk CinBrandon and SMHarman 1 1 Quote Link to comment Share on other sites More sharing options...
AdamT Posted November 16, 2017 Author Share Posted November 16, 2017 Oh, great. And now that I dont work for a dealer.......I wonder if they will warranty mine. Quote Link to comment Share on other sites More sharing options...
SMHarman Posted November 16, 2017 Share Posted November 16, 2017 Oh, great. And now that I dont work for a dealer.......I wonder if they will warranty mine.Should. Your dealer should help. It cost me $20 in Ups labels. SNAP have been great about this. Quote Link to comment Share on other sites More sharing options...
AdamT Posted November 16, 2017 Author Share Posted November 16, 2017 4 minutes ago, SMHarman said: 12 minutes ago, AdamT said: Oh, great. And now that I dont work for a dealer.......I wonder if they will warranty mine. Should. Your dealer should help. It cost me $20 in Ups labels. SNAP have been great about this. Sweet, Thanks, I will contact them! Adam Quote Link to comment Share on other sites More sharing options...
CinBrandon Posted May 9, 2018 Share Posted May 9, 2018 Did you have any luck with this? I acquired a Wattbox WB-600-ipvce-12 with my house. same exact issue. Unfortunately they said it has to be replaced thru a dealer, and I have no idea where it was purchased from. Seems if it has a lifetime warranty, place of purchase would not really matter. (I do corporate A/V work. Though not home install, I am a A/V professional) Quote Link to comment Share on other sites More sharing options...
SMHarman Posted May 9, 2018 Share Posted May 9, 2018 Did you have any luck with this? I acquired a Wattbox WB-600-ipvce-12 with my house. same exact issue. Unfortunately they said it has to be replaced thru a dealer, and I have no idea where it was purchased from. Seems if it has a lifetime warranty, place of purchase would not really matter. (I do corporate A/V work. Though not home install, I am a A/V professional)A dealer, not the dealer it was purchased from. I imagine you have a contact somewhere or maybe a dealer here will help you. Quote Link to comment Share on other sites More sharing options...
Cyknight Posted May 9, 2018 Share Posted May 9, 2018 2 hours ago, CinBrandon said: Did you have any luck with this? I acquired a Wattbox WB-600-ipvce-12 with my house. same exact issue. Unfortunately they said it has to be replaced thru a dealer, and I have no idea where it was purchased from. Seems if it has a lifetime warranty, place of purchase would not really matter. (I do corporate A/V work. Though not home install, I am a A/V professional) As per above - they only take RMA's via A dealer - any Snap (or regional distributor for their gear) should be able to do it. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted May 10, 2018 Share Posted May 10, 2018 And....if you're an AV integrator, I'm sure your company can easily sign up to become a dealer so that you can handle it all yourself. It's at least worth it to signup for just the Wattbox product. One of the couple products I buy through them with a power cord and actually works solid. Quote Link to comment Share on other sites More sharing options...
CinBrandon Posted May 10, 2018 Share Posted May 10, 2018 8 hours ago, lippavisual said: And....if you're an AV integrator, I'm sure your company can easily sign up to become a dealer so that you can handle it all yourself. It's at least worth it to signup for just the Wattbox product. One of the couple products I buy through them with a power cord and actually works solid. I do Audio visual work, but in the corporate events area. Not looking to become a SnapAV dealer. I've reached out to one of the local dealers, though not sure they'll be willing to do the RMA. We'll see. Quote Link to comment Share on other sites More sharing options...
cdcllc Posted May 11, 2018 Share Posted May 11, 2018 I have a WB-UPS-1100-8 that periodically freaks out when we get a power drop (I live in Florida). The box then goes into a difficult to recover state where the alarm sounds and can't be shut off. It seems as though the box does not recognize that utility power has come back on. The recovery procedure is to turn the box off (which doesn't just happen with one attempt - it makes you work for it with several attempts), then unplug the box from the wall, then plug it back in a few minutes later. My guess is this procedure enables the WB to understand that utility power is back on and then resumes power distribution. Has anyone seen this problem? Any suggestions? Thank you. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted May 11, 2018 Share Posted May 11, 2018 Yes I’ve seen that on the older UPSs. ive only seen that when the battery gets fully drained though. The alarm goes off to tell you it needs interaction. Those ones certainly weren’t the best but the newer units are awesome coupled with the IP surge 12 outlet box. Rock solid and auto recovery. Quote Link to comment Share on other sites More sharing options...
cdcllc Posted May 12, 2018 Share Posted May 12, 2018 Thanks lippavisual. I do believe that is when I'm seeing it - when the power is off long enough for the battery to drain. Unfortunately, it always seems to happen while I'm on the road and my wife has to deal with it. My telephone support skills are improving; lucky I'm still alive and the system is still installed! Kind of a bummer in that box is only a little over a year old. South Africa C4 user 1 Quote Link to comment Share on other sites More sharing options...
CinBrandon Posted May 15, 2018 Share Posted May 15, 2018 If I find a dealer to help get my WB-600 replaced... will I be able to control the unit, without having a service contract with the dealer? Or would it just function as a really good Surge protector power strip? I've contacted a few local dealers, still waiting a response. Quote Link to comment Share on other sites More sharing options...
SMHarman Posted May 15, 2018 Share Posted May 15, 2018 If I find a dealer to help get my WB-600 replaced... will I be able to control the unit, without having a service contract with the dealer? Or would it just function as a really good Surge protector power strip? I've contacted a few local dealers, still waiting a response.Locally it does not need a dealer. It has a Web server interface inboard. There is also a free C4 driver. There is also OverC which allows remote client and dealer access. Tldr; yes. Quote Link to comment Share on other sites More sharing options...
CinBrandon Posted May 18, 2018 Share Posted May 18, 2018 well, after contacting several dealers thru their web page or Facebook page, not a single response. Guess I will start calling, maybe something for next week. Quote Link to comment Share on other sites More sharing options...
msgreenf Posted May 19, 2018 Share Posted May 19, 2018 8 hours ago, CinBrandon said: well, after contacting several dealers thru their web page or Facebook page, not a single response. Guess I will start calling, maybe something for next week. There literally is no upside. It's just a pain. That's why no one has returned your call. Imho Quote Link to comment Share on other sites More sharing options...
tekki70 Posted May 23, 2018 Share Posted May 23, 2018 where are you located? Quote Link to comment Share on other sites More sharing options...
CinBrandon Posted May 24, 2018 Share Posted May 24, 2018 On 5/23/2018 at 5:02 AM, tekki70 said: where are you located? Jackson, MS. I sent email thru their websites and Facebook pages. three total. I probably need to call them. I understand it's probably a form to fill out with SnapAv, but they would make a future customer. I probably need to call them and ask. Quote Link to comment Share on other sites More sharing options...
Destroyer of Worlds Posted June 6, 2018 Share Posted June 6, 2018 Interesting. Front of my Wattbox says WB-600-FP in upper right, but the back in upper right says WB-700-IPV-12. I got this box in November, 2017 so doubt it's going to be an issue in any case. Quote Link to comment Share on other sites More sharing options...
lippavisual Posted June 6, 2018 Share Posted June 6, 2018 The WB600FP is just a forward facing rack plate for the actual conditioner. Basically, just gives you pretty lights and a screen. It connects to the conditioner with a single CAT cable. Quote Link to comment Share on other sites More sharing options...
AshMania Posted June 8, 2018 Share Posted June 8, 2018 On 5/18/2018 at 9:51 PM, msgreenf said: There literally is no upside. It's just a pain. That's why no one has returned your call. Imho I am in the same boat with 2 dead WB-600 units - willing to offer some incentive if some dealer wants to help be the liaison with SnapAV. Thanks Quote Link to comment Share on other sites More sharing options...
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