Bullseye Posted February 13, 2018 Share Posted February 13, 2018 4 hours ago, dcovach said: A "Napster" patch that should fix tuneIn was released very recently for 2.91 (specifically) and a different patch for previous OS's (eg. 2.82). Contact your dealer for assistance as this should be an easier solution. Those that lost touch with their dealer, feel free to contact me. That fixed it!! Thanks Link to comment Share on other sites More sharing options...
dcovach Posted February 13, 2018 Share Posted February 13, 2018 7 minutes ago, Bullseye said: That fixed it!! Thanks Let me guess, first thing you did was... Link to comment Share on other sites More sharing options...
SY3 Posted February 13, 2018 Share Posted February 13, 2018 Got the Napster patch for 2.9.1 and TuneIn is working now. Awesome. Did not have to reboot Director. Link to comment Share on other sites More sharing options...
pinkoos Posted February 13, 2018 Author Share Posted February 13, 2018 How are you all getting the patch? Link to comment Share on other sites More sharing options...
Bullseye Posted February 13, 2018 Share Posted February 13, 2018 9 hours ago, pinkoos said: How are you all getting the patch? You need to contact your dealer Link to comment Share on other sites More sharing options...
pinkoos Posted February 13, 2018 Author Share Posted February 13, 2018 Okay, thanks. Link to comment Share on other sites More sharing options...
HookedOnC4 Posted February 14, 2018 Share Posted February 14, 2018 Tunein back up. Thanks C4... Link to comment Share on other sites More sharing options...
Thornfield Posted February 15, 2018 Share Posted February 15, 2018 Hi All, We've had this problem for a week or so, Tune In looks to load but then just goes to a default screen and we get nothing. Works on phones etc. I see a lot of people referencing 2.9.1 but not sure what this refers to, when I check my 'about' section I'm on 2.10.1.19 based on what my app is telling me. Our engineer isn't being very supportive and we're a bit lost without it. What do I need them to do? Thanks Matt Link to comment Share on other sites More sharing options...
dcovach Posted February 15, 2018 Share Posted February 15, 2018 10 minutes ago, Thornfield said: Hi All, We've had this problem for a week or so, Tune In looks to load but then just goes to a default screen and we get nothing. Works on phones etc. I see a lot of people referencing 2.9.1 but not sure what this refers to, when I check my 'about' section I'm on 2.10.1.19 based on what my app is telling me. Our engineer isn't being very supportive and we're a bit lost without it. What do I need them to do? Thanks Matt Have your dealer install the "Napster" patch, which should fix the TuneIn issue. It can be done remotely without a site visit. I've installed it for a couple of my clients already and it fixes the problem. Link to comment Share on other sites More sharing options...
pinkoos Posted February 15, 2018 Author Share Posted February 15, 2018 2 minutes ago, dcovach said: Have your dealer install the "Napster" patch, which should fix the TuneIn issue. It can be done remotely without a site visit. I've installed it for a couple of my clients already and it fixes the problem. I can vouch for this fix and Dan's help. Link to comment Share on other sites More sharing options...
Thornfield Posted February 16, 2018 Share Posted February 16, 2018 Thanks All, I'll speak to my dealer this afternoon and hope he can do something. Is there a name for the patch or is it just known as the 'Napster' patch? Link to comment Share on other sites More sharing options...
CFUG Posted February 22, 2018 Share Posted February 22, 2018 On 2/15/2018 at 9:00 AM, dcovach said: Have your dealer install the "Napster" patch, which should fix the TuneIn issue. It can be done remotely without a site visit. I've installed it for a couple of my clients already and it fixes the problem. Contact Dan, he helped me out with minimal fuss. Thank you! Link to comment Share on other sites More sharing options...
Matt Posted February 22, 2018 Share Posted February 22, 2018 On 2/16/2018 at 1:37 AM, Thornfield said: Thanks All, I'll speak to my dealer this afternoon and hope he can do something. Is there a name for the patch or is it just known as the 'Napster' patch? For your dealers they can review Article ID: 2229 on the dealer and support KB. Thanks, Matt Link to comment Share on other sites More sharing options...
Thornfield Posted February 27, 2018 Share Posted February 27, 2018 On 22/02/2018 at 10:17 PM, Matt said: For your dealers they can review Article ID: 2229 on the dealer and support KB. Thanks, Matt Hi Matt, many thanks for your comment. our dealers are forcing us down the 2.10 upgrade route by claiming Control 4 say "there are lots of patches out there, we believe the upgrade will resolve the issue". When pushed, they also say that they can't guarantee it'll work. So at greater expense to us they're now coming out to the house! Thanks Link to comment Share on other sites More sharing options...
msgreenf Posted February 27, 2018 Share Posted February 27, 2018 Hi Matt, many thanks for your comment. our dealers are forcing us down the 2.10 upgrade route by claiming Control 4 say "there are lots of patches out there, we believe the upgrade will resolve the issue". When pushed, they also say that they can't guarantee it'll work. So at greater expense to us they're now coming out to the house! ThanksThere are plenty of folks on here that will look at your systemSent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
dcovach Posted February 27, 2018 Share Posted February 27, 2018 2 hours ago, Thornfield said: Hi Matt, many thanks for your comment. our dealers are forcing us down the 2.10 upgrade route by claiming Control 4 say "there are lots of patches out there, we believe the upgrade will resolve the issue". When pushed, they also say that they can't guarantee it'll work. So at greater expense to us they're now coming out to the house! Thanks If tune in worked before, the patch does fix it Link to comment Share on other sites More sharing options...
Thornfield Posted February 27, 2018 Share Posted February 27, 2018 Thanks guys, I think we will start looking at alternatives. Do you know if the patch has a specific name / reference? Link to comment Share on other sites More sharing options...
dcovach Posted February 27, 2018 Share Posted February 27, 2018 2 minutes ago, Thornfield said: Thanks guys, I think we will start looking at alternatives. Do you know if the patch has a specific name / reference? It was mentioned above by @Matt Link to comment Share on other sites More sharing options...
Thornfield Posted February 27, 2018 Share Posted February 27, 2018 Okay cool, didn't realise that's what it was referring to. Thanks again Link to comment Share on other sites More sharing options...
msgreenf Posted February 27, 2018 Share Posted February 27, 2018 or @Derrick Cain Link to comment Share on other sites More sharing options...
Hotwheelz Posted February 4, 2019 Share Posted February 4, 2019 Hi, TuneIn is not working for me either my director is currently sitting on 2.10.5.5 Any ideas? Thanks. Link to comment Share on other sites More sharing options...
msgreenf Posted February 4, 2019 Share Posted February 4, 2019 6 hours ago, Hotwheelz said: Hi, TuneIn is not working for me either my director is currently sitting on 2.10.5.5 Any ideas? Thanks. reboot your controller Link to comment Share on other sites More sharing options...
Hotwheelz Posted February 5, 2019 Share Posted February 5, 2019 On 2/4/2019 at 9:06 PM, msgreenf said: reboot your controller Hi, msgreenf, Yep..done that no change which leads me to think it might be the HDMI cable myself...Thoughts? That's what I'm planning to try next. Thanks. Link to comment Share on other sites More sharing options...
msgreenf Posted February 5, 2019 Share Posted February 5, 2019 12 minutes ago, Hotwheelz said: Hi, msgreenf, Yep..done that no change which leads me to think it might be the HDMI cable myself...Thoughts? That's what I'm planning to try next. Thanks. idk - can't comment without knowing the audio path Link to comment Share on other sites More sharing options...
Hotwheelz Posted February 6, 2019 Share Posted February 6, 2019 17 hours ago, msgreenf said: idk - can't comment without knowing the audio path No worries thanks I have my local guys looking into it. Thanks. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.