wappinghigh Posted February 11, 2018 Share Posted February 11, 2018 One of the suggestions of a possible cause of my current network trouble is Unifi WAPs. For the life of me I can't get Unifi Controller software to work on my current version of OSX.... So I can't upgrade the firmware of the three Unifi WAP's I have on the network to see if that resolves the problem... And because my network is grinding to a hault the WAPs can't been seen on a different version of Unifi Controller running on an older version of OSX on an older machine... I've tried upgrading them using the Unifi App, they are all found no problem via wifi but I can't upgrade them using the app go figure I get an error "the device is or has been managed by a controller" "please use the controller mode or do a factor reset and re-configure".. I can't/don't want to do that.. a couple are high up buried in the ceiling...and I have spent previous hours configuring them working just fine the way I want with fixed IPs and all... they were working great for like over 6 months... So pray tell what consumer decided to run the Unifi firmware upgrade path that way? Ya'll think Unifi customers had any say over that? Or why Apple/Unifi don't act friendly together an' all anymore? See what I mean? ....and you guys all think networks are always stable, you never have to touch them and there is never ever any third party randomness "from left field" thrown into a network...? Yeah sure thing (not)... I mean it's just happens ok? This proves it.. W Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 One of the suggestions of a possible cause of my current network trouble is Unifi WAPs. For the life of me I can't get Unifi Controller software to work on my current version of OSX.... So I can't upgrade the firmware of the three Unifi WAP's I have on the network to see if that resolves the problem... And because my network is grinding to a hault the WAPs can't been seen on a different version of Unifi Controller running on an older version of OSX on an older machine... I've tried upgrading them using the Unifi App, they are all found no problem via wifi but I can't upgrade them using the app go figure I get an error "the device is or has been managed by a controller" "please use the controller mode or do a factor reset and re-configure".. I can't/don't want to do that.. a couple are high up buried in the ceiling...and I have spent previous hours configuring them working just fine the way I want with fixed IPs and all... they were working great for like over 6 months... So pray tell what consumer decided to run the Unifi firmware upgrade path that way? Ya'll think Unifi customers had any say over that? Or why Apple/Unifi don't act friendly together an' all anymore? See what I mean? ....and you guys all think networks are always stable, you never have to touch them and there is never ever any third party randomness "from left field" thrown into a network...? Yeah sure thing (not)... I mean it's just happens ok? This proves it.. W Get a UniFi cloud key and do all this from the browser. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 And. Do you have the latest Java installed? Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 Is the controller 5.6.30? I don't think it is. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 1 minute ago, msgreenf said: Get a UniFi cloud key and do all this from the browser. Sent from my Pixel XL using Tapatalk ok thanks for the tip. Didn't know they had moved this to the cloud.. have been working and following other things last few months... Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 1 minute ago, msgreenf said: Is the controller 5.6.30? I don't think it is. Sent from my Pixel XL using Tapatalk 5.6.29 Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 Cloud keys been out for years.Update Java.Update the controller software.These are basic troubleshooting steps. Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 Also what version of OS X? IN my world checking for software updates is like "checking vitals". I always start there to get a baseline of what I am dealing with. IMHO, always the best place to start when you are having problems is to make sure everything is updated. PS - I really want this fixed cause your rants are NOT the norm. and they are old Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 Thanks dude... Im on 10.13.2 running on a 4K top spec mac book pro with ssd 16 RAM its hardly "old" Dude... P.S t's not a rant when Ive been putting up with this for over 6 years but sure I'll go 10.13.3 and 5.6.30 just been working on many other things and solutions dude... Cheers Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 Thanks dude... Im on 10.13.2 running on a 4K top spec mac book pro with ssd 16 RAM its hardly "old" Dude... P.S t's not a rant when Ive been putting up with this for over 6 years but sure I'll go 10.13.3 and 5.6.30 just been working on many other things and solutions dude... Cheers What about Java? You still haven't answered that Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 15 minutes ago, msgreenf said: What about Java? You still haven't answered that Sent from my Pixel XL using Tapatalk yep installed but can't get Unifi controller to load... there is a bug or something it's well known Dude... ive had to move it out on the desktop... Look Dude really appreciate the help an all but if this was easy and just worked it would have been done already Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 yep installed but can't get Unifi controller to load... there is a bug or something it's well known Dude... ive had to move it out on the desktop... Look Dude really appreciate the help an all but if this was easy and just worked it would have been done already Why don't you read UniFi forums? Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 unable to create database.. Please instal Unifi to a writeable directory... Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 5 minutes ago, msgreenf said: Why don't you read UniFi forums? Sent from my Pixel XL using Tapatalk I have ...no help... Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 ...look dude I aint in the Unifi Controller team Dude.. I have no idea what's goin on between Unifi and Apple... Do you? Or why it doesn't just work and load right up there like it should KBOOM first time. Or why ya'll can't firmware update from the ios app? How the heck does anyone know? Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 ...look dude I aint in the Unifi Controller team Dude.. I have no idea what's goin on between Unifi and Apple... Do you? Or why it doesn't just work and load right up there like it should KBOOM first time. Or why ya'll can't firmware update from the ios app? How the heck does anyone know? No. I don't work for UniFi either. What I am saying is they have forums too. They are helpful with UniFi problems.I was just pointing out that getting UniFi help on a c4 forum can only get you so far.But it's fine. I'll go back to ignoring you Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 And why do you always have an attitude? I am trying to help and you just start with this "look dude" attitude Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 Just now, msgreenf said: No. I don't work for UniFi either. What I am saying is they have forums too. They are helpful with UniFi problems. I was just pointing out that getting UniFi help on a c4 forum can only get you so far. But it's fine. I'll go back to ignoring you Sent from my Pixel XL using Tapatalk Thanks. Unifi was like 1 hour investigation way back like 15 hours ago into the route cause of the problem...something that is quite hard to do I might add with network problems... I couldn't solve it so I moved on spent 14 hours trying other things... Thanks for the ignore anyway Appreciate it. Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 4 minutes ago, msgreenf said: And why do you always have an attitude? I am trying to help and you just start with this "look dude" attitude Sent from my Pixel XL using Tapatalk Because you came out first with the smart arse comment that Unifi cloud keys had been out for ages... like I was stupid or something.. what has that got to do with whether or not the OSX app works? Link to comment Share on other sites More sharing options...
msgreenf Posted February 11, 2018 Share Posted February 11, 2018 Thanks. Unifi was like 1 hour investigation way back like 15 hours ago into the route cause of the problem...something that is quite hard to do I might add with network problems... I couldn't solve it so I moved on spent 14 hours trying other things... Thanks for the ignore anyway Appreciate it. So you think that if UniFi support that are experts can't help then a control4 forum can? Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
Shivam Paw Posted February 11, 2018 Share Posted February 11, 2018 What does the server.log file read? https://help.ubnt.com/hc/en-us/articles/115004872967 it’ll be in the base directory/server.log wap, just chill. He didn’t say anything wrong. Your reply to his comment about the cloud key made it seem you didn’t know about it. Either way, once this is sorted, invest in the cloud key and it’ll be much much easier. Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 MSG, I know there are many guys here on this forum who use Unifi that's why I asked about it here. thanks anyway.. Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 "these are basic troubleshooting steps" sounds like I am a dumb arse and don't know crap ...condescending remark.. Link to comment Share on other sites More sharing options...
wappinghigh Posted February 11, 2018 Author Share Posted February 11, 2018 I said I didn't know Unifi had moved to the cloud. (So what if I didn't know that..) You then said "cloud keys been out for years" Another condescending remark.. Go back and look who was condescending first in the convo.. its all there in order of the posts Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted February 11, 2018 Share Posted February 11, 2018 Relax Wapp - Mitch is only trying to help Link to comment Share on other sites More sharing options...
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