Voguesd Posted February 26, 2018 Share Posted February 26, 2018 Question. I had an authorized dealer install and programmed my E-5 unit. He left much to desire and install is incomplete. He does not have time to return or install oter items, to te point that i am almost un-plugging and removing automation. my question: when i sign to my C4 online, his name is there as my programmer or dealer, can I still go to other programmer ? Also, can I request and Am i entitled to my full programming file, or i need to start from scratch ? thank you in advance for your suggestion and advise Link to comment Share on other sites More sharing options...
neil12011 Posted February 26, 2018 Share Posted February 26, 2018 You can change your dealer of record at any time on "customer.control4.com". Also, the project file on the controller is yours. Your new dealer can save it and email it to you or if you have Composer HE you can save it yourself. Link to comment Share on other sites More sharing options...
msgreenf Posted February 27, 2018 Share Posted February 27, 2018 You can change your dealer of record at any time on "customer.control4.com". Also, the project file on the controller is yours. Your new dealer can save it and email it to you or if you have Composer HE you can save it yourself.Everything you need to continue your project is on your controller in your house. As Neil said find a new dealer and keep going Sent from my Pixel XL using Tapatalk Link to comment Share on other sites More sharing options...
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