AJ_ Posted June 22, 2018 Share Posted June 22, 2018 My system was upgraded to 2.10.2 recently fro m2.9.1. All but one of my 5 touch screens were 'updated' as well though they are still at 2.9.1. The one that is stuck is an in-wall 7". The update for this was completed but then it froze on the reboot and timed out. Now it's at version 2.2.1. If I remember correctly it was at 2.9.1 before the upgrade. I believe this TS is a C4-TW7C0-BL. Any suggestions? Link to comment Share on other sites More sharing options...
msgreenf Posted June 22, 2018 Share Posted June 22, 2018 have your dealer run the upgrade wizard again and it should upgrade this device. Link to comment Share on other sites More sharing options...
AJ_ Posted June 22, 2018 Author Share Posted June 22, 2018 Tried and failed. I'm guessing the screen was reset back to 2.2.1. A couple of attempts to upgrade have already failed with the screen freezing after reboot. The screen shows up, obtains an IP address and then blank screen. I thought I'll see if anyone here has suggestions. Link to comment Share on other sites More sharing options...
sonic30101 Posted June 22, 2018 Share Posted June 22, 2018 Might need to run the image update tool manually instead. Probably need to check the KB and see if you need to go 2.5.3 then 2.8.2 then finally 2.9.1 instead of just jumping straight to 2.9.1 Link to comment Share on other sites More sharing options...
Pounce Posted June 22, 2018 Share Posted June 22, 2018 Is part of the question whether these touch screens can be upgraded higher than 2.9.1? Link to comment Share on other sites More sharing options...
AJ_ Posted June 23, 2018 Author Share Posted June 23, 2018 On 6/22/2018 at 9:23 AM, Pounce said: Is part of the question whether these touch screens can be upgraded higher than 2.9.1? No. He's going to try to go up to 2.5.3 first sometime this week. Link to comment Share on other sites More sharing options...
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