Kevin999 Posted June 23, 2018 Share Posted June 23, 2018 I recently switched IP addresses and didn’t realize it would shut down my system. The person that installed it 3 years ago is not in business and i contacted 2 local sources that were 2-3 weeks out. can I pay someone here to change my opinion address remotely ASAP Link to comment Share on other sites More sharing options...
AK1 Posted June 23, 2018 Share Posted June 23, 2018 There's likely more to it than that. We run into this quite regularly. Client buys a new house and changes ISP or simply decides to change ISP in current house. New ISP often means new Class C IP address scheme, assuming ISP router is used and not a more mission appropriate router. Often equipment was set up several years ago and static IP addresses were used for key components e.g. controller, touchscreens and so on. We also often see static addresses for amplifiers and similar gear even though there is no good reason to do so. So the customer changes ISP's or IP address schemes and everything stops working. Easiest way to fix it by far is to revert to old IP address scheme and then get a dealer to change the equipment from static to DHCP addresses. Then change IP address scheme if necessary to new scheme. And then change IP address of controller to static and possibly some other limited equipment. If it's not possible to revert to old IP scheme, then you have to go to each affected Control4 component and do a network reset to set it to DHCP - different sequences depending on the component. All of the above can be done remotely with the "right" customer with networking chops. Link to comment Share on other sites More sharing options...
Kevin999 Posted June 23, 2018 Author Share Posted June 23, 2018 I don’t believe reverting back is possible I switched from centurylink to a new provider due to poor speeds. Do you know anyone on the board that can do this remotely? Link to comment Share on other sites More sharing options...
dcovach Posted June 23, 2018 Share Posted June 23, 2018 I'm actually on vacation now so I'm not able to dig deep into your problem. I would give AK1 a try. Tell him I said hi. He replied to your post in the forum Link to comment Share on other sites More sharing options...
dcovach Posted June 23, 2018 Share Posted June 23, 2018 Hah. I thought I was responding to a private message. I was originally PM'ed and got confused with this post and the PM. Need to lay off the vacation drinks or refrain from posting until another day... Link to comment Share on other sites More sharing options...
AK1 Posted June 23, 2018 Share Posted June 23, 2018 @dcovach was my client until he left the nest and became a young Jedi. Link to comment Share on other sites More sharing options...
AK1 Posted June 23, 2018 Share Posted June 23, 2018 1 hour ago, Kevin999 said: I don’t believe reverting back is possible I switched from centurylink to a new provider due to poor speeds. Do you know anyone on the board that can do this remotely? You don't have to switch back to the old ISP, just update your new ISP modem / router to use the old IP addressing scheme. Or this is a good opportunity to buy a "proper" router, set it to the old IP addressing scheme and you should be back in business. Link to comment Share on other sites More sharing options...
dcovach Posted June 23, 2018 Share Posted June 23, 2018 7 minutes ago, AK1 said: @dcovach was my client until he left the nest and became a young Jedi. I will always refer another good dealer if I cant do the job in a timely or quality fashion Link to comment Share on other sites More sharing options...
neil12011 Posted June 23, 2018 Share Posted June 23, 2018 9 minutes ago, AK1 said: @dcovach was my client until he left the nest and became a young Jedi. We should start a Jedi council. Link to comment Share on other sites More sharing options...
dcovach Posted June 23, 2018 Share Posted June 23, 2018 4 minutes ago, neil12011 said: We should start a Jedi council. Hah. I almost spit my drank out my nose... I'll be Hans solo... Link to comment Share on other sites More sharing options...
VINCELdUB Posted June 23, 2018 Share Posted June 23, 2018 Wow. Almost fell off my chair when I saw "spit out my nose". Lol. Link to comment Share on other sites More sharing options...
VINCELdUB Posted June 23, 2018 Share Posted June 23, 2018 I can help remotely if you would like. Please pm me. Link to comment Share on other sites More sharing options...
AK1 Posted June 23, 2018 Share Posted June 23, 2018 26 minutes ago, dcovach said: Hah. I almost spit my drank out my nose... I'll be Hans solo... Hans Solo was not a Jedi unfortunately. I recommend role modelling on a Padawan. Link to comment Share on other sites More sharing options...
neil12011 Posted June 23, 2018 Share Posted June 23, 2018 My new handle with be DarthZigbee. Link to comment Share on other sites More sharing options...
dcovach Posted June 23, 2018 Share Posted June 23, 2018 52 minutes ago, AK1 said: Hans Solo was not a Jedi unfortunately. I recommend role modelling on a Padawan. I'm still hans solo. Called it. I bail out Jedi's Link to comment Share on other sites More sharing options...
Kevin999 Posted June 24, 2018 Author Share Posted June 24, 2018 Thank you all so much and thank you so much Neil Blasingmae for jumping on this on short notice. Not only getting me back up but also correcting items that weren’t correct and updating my system. Great service, great price HIGHLY recommend Link to comment Share on other sites More sharing options...
neil12011 Posted June 24, 2018 Share Posted June 24, 2018 54 minutes ago, Kevin999 said: Thank you all so much and thank you so much Neil Blasingmae for jumping on this on short notice. Not only getting me back up but also correcting items that weren’t correct and updating my system. Great service, great price HIGHLY recommend Glad you’re back on track. Stay cool in AZ. Link to comment Share on other sites More sharing options...
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