poseidonsystems Posted July 4, 2018 Share Posted July 4, 2018 Hi all, I'm a dealer trying to update some controllers remotely and I'm getting some strange responses. Something about 'Unable to authorize update'. I remember being able to do this in the past but for some reason I can't do it anymore...Any recommendations? Here's the error I get in Composer: Successfully obtained update version information from web service: 1 update version(s) available Unable to authorize update. Connection to the authentication server failed: licenseUrl = https://services.control4.com/Security/v1_0/Licensing.asmx?wsdl, targetVersion = 2.10.2.549842-res, myVersion = 2.9.1.532460-res, myCommonName = control4_ea3_000FFF1DD6EA, rc = 403 Link to comment Share on other sites More sharing options...
Brownbatsbreath Posted July 4, 2018 Share Posted July 4, 2018 Try rebooting director. Link to comment Share on other sites More sharing options...
poseidonsystems Posted July 4, 2018 Author Share Posted July 4, 2018 Reboot the controller? Link to comment Share on other sites More sharing options...
msgreenf Posted July 4, 2018 Share Posted July 4, 2018 Is the controller properly registered? Link to comment Share on other sites More sharing options...
poseidonsystems Posted July 4, 2018 Author Share Posted July 4, 2018 Yeah, it's registered fine...Looks like the controller reboot did the trick! Thanks Brownbatsbreath! Link to comment Share on other sites More sharing options...
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