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Some number buttons not working when controlling Cable Set Top Box


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Our Control 4 system was setup a few months ago and we've just noticed that when controlling our cable set top box some of the number buttons don't work (both on our SR260 remote and when using the C4 app on our mobile devices).  ie. The 0,1,4,7 buttons don't work - the other numbers work fine.  This is a bit painful if wanting to go directly to a specific channel (ie. 501 - have to go to 522 and then do channel down lots of times, or browse in to the channel guide and select the channel from in there).
 
I have emailed my dealer and am awaiting a response, but in the meantime am wondering if the is anything that can be done in HE to fix it.  Any thoughts on why it would occur?  
 
Thanks,
 
Jason
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