rollin2nyte Posted August 9, 2018 Share Posted August 9, 2018 I had a power outage tonight and I cannot get the IOS App or stand alone remote to connect to the Control4 system. I've shut down the media stack, turned off the router & modem, rebooted the router & modem and then turned the media stack back on. No luck. The Control4 system is hard wired into the switch and I can ping the IP. The TV's are stuck on the Fire TV that was on prior to the power outage. Remote control of the Fire TV works over the IOS app and the TV display properly and audio is working at it should. Just the IOS Control4 App & remote control won't work. The remote just shows the wireless signal in the top left and the battery level in the top right. IOS App asks for a Foresight subscription. Any help would be appreciated. Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 9, 2018 Share Posted August 9, 2018 Try rebooting the remote by taking the batter out for a 10 seconds... Link to comment Share on other sites More sharing options...
sonic30101 Posted August 9, 2018 Share Posted August 9, 2018 What kind of control4 processor is it and what are the lights on the front Link to comment Share on other sites More sharing options...
rollin2nyte Posted August 9, 2018 Author Share Posted August 9, 2018 4 hours ago, sonic30101 said: What kind of control4 processor is it and what are the lights on the front It’s the HC250. There’s a power light which is blue. WiFi, Data & Link lights which aren’t lit up. Which is odd because it’s pingable. Link to comment Share on other sites More sharing options...
rollin2nyte Posted August 9, 2018 Author Share Posted August 9, 2018 7 hours ago, South Africa C4 user said: Try rebooting the remote by taking the batter out for a 10 seconds... I tried that but the same thing happens on both physical remotes. Is it possible a config on the director that manages remote connectivity became corrupt? Link to comment Share on other sites More sharing options...
South Africa C4 user Posted August 9, 2018 Share Posted August 9, 2018 Have you tried rebooting the director? That would be my next step. My final step would be to call my dealer... Link to comment Share on other sites More sharing options...
sonic30101 Posted August 9, 2018 Share Posted August 9, 2018 Micro SD card might be corrupt Link to comment Share on other sites More sharing options...
rollin2nyte Posted August 9, 2018 Author Share Posted August 9, 2018 So I called the dealer and they resolved it. Turned out the Araknis switch wasn’t passing packets. I thought that was odd since it was pingable. Anyways, it’s back online now. Thanks for the recommendations, I’ll remember those the next time I run into an issue! Link to comment Share on other sites More sharing options...
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