mistervice Posted November 6, 2018 Share Posted November 6, 2018 My control4 iPhone app has stopped working when it is used on 4G. It still works on my home wifi network, and it also works on any other wifi network away from home. Same thing on my wife's iphone. We're both on the latest version of iOS and the latest version of Control4 Our dealer has suggested deleting the app and reinstalling, which we have tried multiple times but with no luck, and he has now somewhat run out of suggestions. We've generally had quite a buggy installation - we're 8 months since moving in, and still having weekly visits to iron out bugs, albeit I think we're nearly there. Any suggestions where we might focus our investigations? Link to comment Share on other sites More sharing options...
msgreenf Posted November 6, 2018 Share Posted November 6, 2018 Sounds like your 4sight is expired Sent from my BBF100-2 using Tapatalk Link to comment Share on other sites More sharing options...
sonic30101 Posted November 6, 2018 Share Posted November 6, 2018 Or maybe the modem is not in bridge mode and double NAT is getting in the way Link to comment Share on other sites More sharing options...
mistervice Posted November 6, 2018 Author Share Posted November 6, 2018 Thanks - I hadn't thought of that being a factor. It's showing on the customer.control4.com website that our 4sight licence is valid until 9 June 2019, but I'm wondering if somehow the system has got confused and has decided it isn't active. We find our various IFTT automations tend to be a bit hit and miss - probably 1 in 5 fail to operate, with no obvious pattern why they work one day and not the next. Perhaps there's something corrupted in our Control4 account profile...? Link to comment Share on other sites More sharing options...
mistervice Posted November 6, 2018 Author Share Posted November 6, 2018 Will look into those modem/router suggestions too - thanks Link to comment Share on other sites More sharing options...
lippavisual Posted November 6, 2018 Share Posted November 6, 2018 Is the tick box for “frequent IP changes” on the C4 app enabled? also, does the app work fine on WiFi home/remotely? Link to comment Share on other sites More sharing options...
mistervice Posted November 6, 2018 Author Share Posted November 6, 2018 Ticking 'frequent IP changes' on the app seems to have fixed the problem! Thank you!! Link to comment Share on other sites More sharing options...
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