Drake0508 Posted November 8, 2018 Share Posted November 8, 2018 Anyone else having trouble with the app crashing? It’s happening on my iPhone and my iPads. It seems to only do it when I open my security camera feeds. deeonline 1 Quote Link to comment Share on other sites More sharing options...
C4 User Posted November 8, 2018 Share Posted November 8, 2018 Yes. Same thing. Quote Link to comment Share on other sites More sharing options...
C4tune Posted November 8, 2018 Share Posted November 8, 2018 Yes! This has been so embarrassing when showing a systems capabilities. deeonline 1 Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted November 8, 2018 Author Share Posted November 8, 2018 I was hoping a reset of the devices would fix it. No deal. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted November 8, 2018 Share Posted November 8, 2018 Us too Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted November 8, 2018 Share Posted November 8, 2018 Yup sameSent from my iPhone using Tapatalk Pro Quote Link to comment Share on other sites More sharing options...
Thepritch88 Posted November 8, 2018 Share Posted November 8, 2018 are you all on IOS 12? it appears to be an issue with that as opposed to the C4 app Quote Link to comment Share on other sites More sharing options...
ILoveControl Posted November 8, 2018 Share Posted November 8, 2018 are you all on IOS 12? it appears to be an issue with that as opposed to the C4 appYup I am Sent from my iPhone using Tapatalk Pro Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted November 8, 2018 Share Posted November 8, 2018 me too Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted November 8, 2018 Author Share Posted November 8, 2018 Yep. I’m on 12.1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted November 9, 2018 Share Posted November 9, 2018 Weird! I am on 12.1 with no issues whatsoever. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted November 9, 2018 Share Posted November 9, 2018 Looks like you have a Posh Phone !!! Also happening on my Ipad on 12.1 - Just did a test Does not happen all the time ?? Roll 2.10.6 - What are they fixing next ???? Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted November 9, 2018 Share Posted November 9, 2018 6 hours ago, Gary Leeds UK said: Looks like you have a Posh Phone !!! Also happening on my Ipad on 12.1 - Just did a test Does not happen all the time ?? Roll 2.10.6 - What are they fixing next ???? I must have a posh iPad too Quote Link to comment Share on other sites More sharing options...
Zuhair Posted November 10, 2018 Share Posted November 10, 2018 Try doing a soft reset, you will only lose WIFI passwords, passcode, and wallpaper. General -> Reset -> Reset All Settings Sent from my iPhone using Tapatalk Quote Link to comment Share on other sites More sharing options...
deeonline Posted December 21, 2018 Share Posted December 21, 2018 Same here. Haven't been able to use cameras on my iOS devices for a few months now. What a disappointment. No help from support either. I'm running the latest of everything - iOS, Control4 OS, etc. This happens only when accessing IP camera feeds. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted December 22, 2018 Share Posted December 22, 2018 We find very hit and miss, sometimes it works sometimes it just crashes reset all my devices, but still happens. But only on data ~ rock solid on WiFi Quote Link to comment Share on other sites More sharing options...
deeonline Posted December 22, 2018 Share Posted December 22, 2018 All my iOS devices crash consistently within a few seconds of watching cameras over Wi-Fi. These are the red flags I see in the log. Not sure if they are related to the crash. Please let me know if you guys have any ideas what can be done about this: Director Version: 2.10.5.554707-res 2018-12-22 7:27:27.402-0800 Control4 INFO: Application is Active. 2018-12-22 7:27:27.460-0800 Control4 WARN: C4Database Error: 1 (1), Message: no such table: lighting_scenes 2018-12-22 7:27:27.462-0800 Control4 WARN: C4Database Error: 1 (1), Message: no such table: room_lighting_scenes 2018-12-22 7:27:27.465-0800 Control4 WARN: C4Database Error: 1 (1), Message: no such table: lighting_scenes 2018-12-22 7:27:27.468-0800 Control4 WARN: C4Database Error: 1 (1), Message: no such table: room_lighting_scenes ... 2018-12-22 7:27:27.986-0800 Control4 INFO: Unable to get all scene id/name pairs. Director send command failed. ... 2018-12-22 7:27:29.347-0800 Control4 INFO: No message found for NetworkStatusCode 25 2018-12-22 7:27:29.350-0800 Control4 INFO: Unable to locate status message with code: 25 Quote Link to comment Share on other sites More sharing options...
Drake0508 Posted December 22, 2018 Author Share Posted December 22, 2018 If love a solution. I just got my wife completely on board with a “one app” lifestyle and bows she’s grouching again! Gary Leeds UK 1 Quote Link to comment Share on other sites More sharing options...
Charlie Mackenzie Posted December 20, 2021 Share Posted December 20, 2021 On 11/7/2018 at 9:54 PM, Drake0508 said: Anyone else having trouble with the app crashing? It’s happening on my iPhone and my iPads. It seems to only do it when I open my security camera feeds. Question, is this still an issue? We have this issue on our ipads, phones etc. We have a LUMA 8 channel NVR all IP cameras which are plugged into the switch. Everything is the latest version of software. Charlie - NYC Quote Link to comment Share on other sites More sharing options...
C4 User Posted December 20, 2021 Share Posted December 20, 2021 No problem here Quote Link to comment Share on other sites More sharing options...
deeonline Posted December 20, 2021 Share Posted December 20, 2021 I have it constantly crash on my iPhone and iPad Pro. Usually, about 30-45 seconds after viewing the camera feeds. Running the latest software on all platforms. Charlie Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
South Africa C4 user Posted December 20, 2021 Share Posted December 20, 2021 3 hours ago, deeonline said: I have it constantly crash on on my iPhone and iPad Pro. Usually, about 30-45 seconds after viewing the camera feeds. Running the latest software on all platforms. Sounds like your camera driver may have a bug (given that you have had the issue for 3 years plus). Charlie Mackenzie 1 Quote Link to comment Share on other sites More sharing options...
deeonline Posted December 20, 2021 Share Posted December 20, 2021 Quote Sounds like your camera driver may have a bug (given that you have had the issue for 3 years plus). Yeah, most likely. This issue went away in some releases and then came back in others. So, I kind of learned to live with it. I have Panasonic IP cameras and using generic driver (see the attached image). These are my cameras: Panasonic WV-SW355 Panasonic WV-SW314/WV-SW316 Panasonic i-Pro WV-SF135 Panasonic i-Pro WV-SW155 If anyone knows of a better driver, please feel free to chime in. Quote Link to comment Share on other sites More sharing options...
Charlie Mackenzie Posted December 20, 2021 Share Posted December 20, 2021 14 hours ago, South Africa C4 user said: Sounds like your camera driver may have a bug (given that you have had the issue for 3 years plus). Thanks for that. Not sure as dealer installed it all at the same time about a year ago and updated all the drivers recently. All cameras are HIK vision on a LUMA NVR. So, its interesting and will inquire with them to see if this is an issue. Thanks again, Quote Link to comment Share on other sites More sharing options...
jimbones Posted December 22, 2021 Share Posted December 22, 2021 I’m also experiencing this issue. iOS app crashes after viewing the camera feeds. All our cameras, regardless of settings, and any iOS device, iPhones and iPads. Using Unifi cameras, last version of camera firmware, unifi network app, c4 iOS app, and iOS. Been happening for a few months now. Incredibly frustrating. C4 says it’s a driver problem. @Cinegration says it’s a C4 problem. Now that I see others are having the issue with different cameras, I’m leaning towards this being a C4 app issue. please encourage your integrators to keep pushing with C4 to troubleshoot the issue. deeonline and Cinegration 2 Quote Link to comment Share on other sites More sharing options...
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