brentmcm Posted January 11, 2019 Share Posted January 11, 2019 Hi - I purchased a new Control 4 system a few months back for a few TVs. In some of the bedrooms I'm having problems with the chargeable remotes... I select Comcast or Apple TV and can get the channels to work but every 2 clicks I have to wait with a hourglass and red bars. They are really unusable. I do notice that the wifi bars bounce between 2 and 4 on the network signal. I have a Luxul WiFi access point about 25 feet away up in the celling with no interference. I would call the installation company to come out and fix it but they are 4 weeks out to get man power over here. Any help, self-help or troubleshooting is appreciated. Thx... Link to comment Share on other sites More sharing options...
msgreenf Posted January 11, 2019 Share Posted January 11, 2019 it could be a few things1) FW update for remote2) WiFi Interferance with Zigbee3) Weak Zigbee coverage(the remote doesn't use WIFI)Sent from my Pixel C using Tapatalk Link to comment Share on other sites More sharing options...
Vercingetorix Posted January 11, 2019 Share Posted January 11, 2019 Mitchell, Your response peaked my interest and I learned about potential pitfalls of using WiFi Channel 11: https://www.metageek.com/training/resources/zigbee-wifi-coexistence.html When I setup up ZigBee, did my EA3 do a channel scan before picking ZigBee Channel 24 in my environment? Understanding many ZigBee devices don't support Channel 26, I wonder why it wouldn't default to Channel 25. Link to comment Share on other sites More sharing options...
msgreenf Posted January 11, 2019 Share Posted January 11, 2019 Zigbee is whatever channel your dealer put it on. I recommend 25Sent from my Pixel 3 using Tapatalk Link to comment Share on other sites More sharing options...
chopedogg88 Posted January 11, 2019 Share Posted January 11, 2019 The dealer is not required to select a zigbee channel when first setting it up... But they can set it if they want. Sent from my SM-N950U using Tapatalk Link to comment Share on other sites More sharing options...
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