givemecontol Posted August 3, 2010 Share Posted August 3, 2010 This is getting really annoying, and the wife factor is going down quickly! I have tried to search for this problem on the forum, but I am not finding anything. At least once a day, my remote goes into a “Searching for Network” mode. When it does this, I loose all control of the system through my remote. The SR250 is my only device for controlling my HC300, and when it quits in the middle of my wife’s show, I hear about it. Has anyone else experiences this. I was told that if I hit the C4 button several times in a row, that it will reset the controller, and this does work, but then takes me away from what I was viewing. Any ideas what I can check? Has this happened to anyone else?Thanks,Mike Link to comment Share on other sites More sharing options...
AJ_ Posted August 3, 2010 Share Posted August 3, 2010 Yup. Tell me about it! This seems to happen more with my SR-150 rather than the 250 though. Link to comment Share on other sites More sharing options...
srhamy Posted August 3, 2010 Share Posted August 3, 2010 I don't know if it is applicable in your situation, but rechargable batteries have been suggested as a possible problem. If you aren't using them, try a battery replacement with a quality battery. Link to comment Share on other sites More sharing options...
givemecontol Posted August 3, 2010 Author Share Posted August 3, 2010 Not rechargable, but costco kirkland brand batteries. Is this honestly a possible solution?! Energizer must love C4! I will give it a go. Thanks..... any other thoughts? Link to comment Share on other sites More sharing options...
thecodeman Posted August 3, 2010 Share Posted August 3, 2010 Those batteries are terrible in electronics, IMO. Had issues with the door locks in a customers house, and as a last effort I replaced with Duracells. Worked muuuch better after that. Be careful of the "rocket" brand batteries that came with some of the SR250s too, I've seen a few of them explode (not saying that any brand battery wont, but keep an eye on it) Link to comment Share on other sites More sharing options...
ILoveC4 Posted August 3, 2010 Share Posted August 3, 2010 I use Kirkland brand batteries in all my doorlocks and SR-250's, I've never had a problem.It sounds to me like a zigbee issue... Link to comment Share on other sites More sharing options...
givemecontol Posted August 3, 2010 Author Share Posted August 3, 2010 Is this really not a common problem? Is it for sure a problem with the remote and not the HC300? How can I check?Thanks Link to comment Share on other sites More sharing options...
Ultima Posted August 3, 2010 Share Posted August 3, 2010 Have similar remote issues with both 150 and 250, annoying to say the least. Have installed new batteries with some improvement. Link to comment Share on other sites More sharing options...
tigrzeye Posted August 3, 2010 Share Posted August 3, 2010 http://www.c4forums.com/viewtopic.php?pid=46635#p46635see the above topic .. not saying you will find an absolute answer there as I still have the problem, but very rarely. I notice it more after a power brown out or outage and just added a UPS to my main controller. It seems to happen more to my one SR250 than the other. RyanE do you know if C4 has found out anything after issuing the bulletin regarding the waiting for network problem with the SR250 and if so any fix?? Link to comment Share on other sites More sharing options...
ILoveC4 Posted August 3, 2010 Share Posted August 3, 2010 Reading this forum it would appear the problem is common, but in 5 years I haven't experienced it. My only complaint with the SR-250 is if it gets much of a "bump" (I have young kids) it reboots. When it reboots you get the "waiting on network" for about 2 seconds.I think the reason this happens is the spring that holds the batteries in place is pretty weak, and when it gets bumped the batteries depress the spring to the point that they lose contact on one side, thus breifly cutting power to the remote. I should try and bend those springs up and see if that helps...I bet it would... Link to comment Share on other sites More sharing options...
RyanE Posted August 3, 2010 Share Posted August 3, 2010 I have stretched the springs on a couple of my SR-250's, and I think it does help if they're in a location that's likely to be bumped, but honestly, I never see the message anymore, now that I'm on 2.0, and I hadn't seen it for a long time in the 2.0 beta.RyanE Link to comment Share on other sites More sharing options...
t_rebert Posted August 4, 2010 Share Posted August 4, 2010 Be sure to read the link posted by Tigrzeye. I haven't had a problem since I switched wifi channels. Link to comment Share on other sites More sharing options...
tigrzeye Posted August 4, 2010 Share Posted August 4, 2010 weenuspyg .. what wifi channel did you end up switching to? Link to comment Share on other sites More sharing options...
t_rebert Posted August 4, 2010 Share Posted August 4, 2010 http://www.c4forums.com/viewtopic.php?id=5839This is another thread that addresses this issue. I went from 11 to 9 then to 6 due to my computers not liking channel 9. I must say, at the time I was ready to sell what few pieces of C4 gear I had and the wife was ready to throw me out (it is amazing how mad someone can get when the fast-forward button doesn't work). Now, I love it and she is coming around. Link to comment Share on other sites More sharing options...
jscharf Posted August 4, 2010 Share Posted August 4, 2010 I had same problem. Both of my 250's would just become non-functional. Virtually every day. Replacing or reinstalling the batteries sent it to "waitin on network" and would not connect for a very long time (sometimes hours!). I powered down my entire C4 system and restarted it. I haven't had the problem since. Can't explain it. My dealer could not find the source of the issue or explain it. But I'm an IT guy and eventually the "just reboot it" answer always comes into play. As I side note, the speed at which my remote commands were processed also seemed to increase... now it is back to being very snappy. Try it. Link to comment Share on other sites More sharing options...
sdpk2020 Posted August 8, 2010 Share Posted August 8, 2010 I already posted my SIMILAR issue,Searching for Siganl,No signal.It has been irritating me but dealer tech is unable to fix it.any ideas?,If ask any other Best Buy Control 4 tech will charge$90 for visit.I dont know what to do and can we contact product support? Link to comment Share on other sites More sharing options...
neildilgee Posted August 8, 2010 Share Posted August 8, 2010 This is what works for me. I flush the remote until it says waiting for signal again. Then I take out the batteries and reboot the controller. Once rebooted, I reinstall the batteries, press the C4 button 4 times , the SR will search for signal and keep the remote awake. it work most of the times. Link to comment Share on other sites More sharing options...
ILoveC4 Posted August 8, 2010 Share Posted August 8, 2010 Just curious, what wifi channel are your guys' wireless routers broadcasting on? Link to comment Share on other sites More sharing options...
neildilgee Posted August 8, 2010 Share Posted August 8, 2010 I'm on 14 Link to comment Share on other sites More sharing options...
tigrzeye Posted August 8, 2010 Share Posted August 8, 2010 ^Neil is that your zibgee channel?? WiFi here on channel 1. Just switched to it to test, was on 11. I read somewhere that the WiFi channels that do not overlap with zigbee are 1, 6, and 11. Link to comment Share on other sites More sharing options...
neildilgee Posted August 8, 2010 Share Posted August 8, 2010 ^Neil is that your zibgee channel?? WiFi here on channel 1. Just switched to it to test, was on 11. I read somewhere that the WiFi channels that do not overlap with zigbee are 1, 6, and 11.Zigbee, sorry I misread. Link to comment Share on other sites More sharing options...
ILoveC4 Posted August 8, 2010 Share Posted August 8, 2010 What's your wireless broadcasting on? Mine is on 6 and I've never had these type of issues. Link to comment Share on other sites More sharing options...
sdpk2020 Posted August 8, 2010 Share Posted August 8, 2010 What's your wireless broadcasting on? Mine is on 6 and I've never had these type of issues.Does it required wifi? I am new and dont know how it works but I have comcast internet with linksys router.Do I need to change with linksys or control 4?Pls explain how and where to setup.Thanks! Link to comment Share on other sites More sharing options...
henniae Posted August 8, 2010 Share Posted August 8, 2010 What's your wireless broadcasting on? Mine is on 6 and I've never had these type of issues.Does it required wifi? I am new and dont know how it works but I have comcast internet with linksys router.Do I need to change with linksys or control 4?Pls explain how and where to setup.Thanks!The C4 remote does not require WiFi but it does operate in the same radio frequencies that WifI and other devices operate on. This is called the ISM band. See this link http://en.wikipedia.org/wiki/ISM_bandSince many devices share the ISM band there is the possibility of interference from other devices. Link to comment Share on other sites More sharing options...
leel Posted August 8, 2010 Share Posted August 8, 2010 Hello folks,I'm new here - have had a whole-home system for a few weeks. I am experiencing the "search for network" bug as well. I've read most of the related threads here and I'm hoping my dealer can help soon. I talked to him yesterday (he's out of town on vacation) and he suggested a whole-system shut-down. So I just switched off the circuit-breaker for the room where the rack is, waited a bit, and switched it back on. Since that time (it's been 12 hours), my touch screens say "Connecting to Director" and never change. The remotes still say "waiting for network." The "link" light on the controller boxes are not lit - something I've noticed should happen. Here's my question: Am I missing something in the start-up process that's preventing the system from connecting to the director? As far as I can tell, everything in the rack is powered on. It seems that this may be different from the remote problem - before the shutdown, I could still play music, etc. Now, it's in limbo. Any help is appreciated. Thanks!Quick Edit: I am on C4 2.0. Link to comment Share on other sites More sharing options...
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