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Restore USB for HC-300


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12 replies to this topic

#1 AVHomeInstalls

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Posted 17 May 2011 - 04:48 PM

Just received a HC-300 used running 1.8.2.666. It won't boot all the way up to navigator screen, but is addressable from composer. I cleared the project and built a simple one with controller, television and SR-250 (even though don't have a ZB pro SR-250 yet). I would expect to see the C4 navigator after booting, but nothing. Even executing the C4 command from composer List view of SR-250.

To have my dealer reload 1.7.4 or 1.8.2 do they need to have interface or is USB restore stick self loading?

#2 DanH

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Posted 17 May 2011 - 10:05 PM

Is Navigator enabled? If Navigator isn't enabled, you won't see the Navigator screen. You can check this in system manager.

The USB restore is self loading. With a used controller a USB restore isn't a bad idea. Just restore to 1.8.2.66691.
Can Control4 really be done completely DIY? http://www.c4diy.com/

Dan - dan@c4diy.com

#3 AVHomeInstalls

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Posted 18 May 2011 - 01:08 AM

Thanks ILoveC4. I did look into system manager and navigator is Enabled,, but the log shows ERROR: Interface not found. Now the question is do I try to fix the navigator/ui files or just pay a dealer to restore?


Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-files/Unpacked/Failed-config/Half-installed
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name Version Description
+++-===============================-===============================-==============================================================================
ii ami-addon 1.8.2.66691 AMI Drivers and Configurations
ii c4drivers 1.8.2.66691 Control4 Drivers
ii excel-announcements 1.8.2.66691 Announcement Medias
ii kernel-modules-wolverine 2.6.28.10-rc8.53 Linux 2.6 Kernel Modules
ii system-version 1.8.2.66691 System Version Utility
OK
NAME STATE
audioclient enabled
audioserver enabled
c4lookup enabled
c4server enabled
crond enabled
director enabled
dtserver enabled
navigator enabled
netusbserver enabled
nmbd enabled
ntpd enabled
openvpn disabled
processserver enabled
rhapServer enabled
smbd enabled
thttpd enabled
upmand enabled
zap enabled
zserver disabled
zserver2 enabled
OK
name=eth0
enabled=1
type=dhcp
address=192.168.1.15
netmask=255.255.255.0
gateway=192.168.1.1
mac=00:0F:FF:06:30:34
up=1
OK
hostname=home-controller-300-000FFF063034
domain=
nstype=dhcp
nameserver1=192.168.1.1
nameserver2=
nameserver3=
ntpserver=
OK
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-files/Unpacked/Failed-config/Half-installed
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name Version Description
+++-===============================-===============================-==============================================================================
ii ami-addon 1.8.2.66691 AMI Drivers and Configurations
ii c4drivers 1.8.2.66691 Control4 Drivers
ii excel-announcements 1.8.2.66691 Announcement Medias
ii kernel-modules-wolverine 2.6.28.10-rc8.53 Linux 2.6 Kernel Modules
ii system-version 1.8.2.66691 System Version Utility
OK
home-controller-300
OK
dhcp
OK
OK
OK
OK
name=eth0
enabled=1
type=dhcp
mac=00:0F:FF:06:30:34
up=1
OK
ERROR: Interface not found.
OK
eth0
OK
eth0
OK
ERROR: Interface not found.
OK
OK
OK
OK
ERROR: Interface not found.
OK
OK
ERROR: Interface not found.
OK
OK
OK

#4 Godzilla

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Posted 18 May 2011 - 07:42 AM

try disabling navigator............then re-enable navigator in system manager..................worked for me once

#5 DanH

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Posted 18 May 2011 - 08:52 AM

Personally I'd just do a restore.
Can Control4 really be done completely DIY? http://www.c4diy.com/

Dan - dan@c4diy.com

#6 thecodeman

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Posted 18 May 2011 - 08:58 AM

Personally I'd call a dealer. Bricked equipment isn't fun equipment :)
www.estreamdigital.com

#7 DanH

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Posted 18 May 2011 - 09:01 AM

Personally I'd call a dealer. Bricked equipment isn't fun equipment :)

He said "pay the dealer to do a USB restore", so I assumed the dealer would be involved.

I agree with Cody, get a Pro involved.
Can Control4 really be done completely DIY? http://www.c4diy.com/

Dan - dan@c4diy.com

#8 thecodeman

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Posted 18 May 2011 - 10:53 AM

Personally I'd call a dealer. Bricked equipment isn't fun equipment :)

He said "pay the dealer to do a USB restore", so I assumed the dealer would be involved.

True, but "do I try to fix the navigator/ui files" isn't something even I would bother doing :)
www.estreamdigital.com

#9 DanH

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Posted 18 May 2011 - 11:43 AM

Personally I'd call a dealer. Bricked equipment isn't fun equipment :)

He said "pay the dealer to do a USB restore", so I assumed the dealer would be involved.

True, but "do I try to fix the navigator/ui files" isn't something even I would bother doing :)

ME neither...lol.
Can Control4 really be done completely DIY? http://www.c4diy.com/

Dan - dan@c4diy.com

#10 sthembiso

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Posted 09 June 2011 - 03:12 PM

Replacing a HC300 for one of my clients, it was struck by lightning as a result the network port fried. Went to buy another controller only to find that it comes with 2.1 Software, where can I get 1.8.2 usb creator so that I can downgrade it?

#11 thecodeman

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Posted 09 June 2011 - 03:16 PM

Replacing a HC300 for one of my clients, it was struck by lightning as a result the network port fried. Went to buy another controller only to find that it comes with 2.1 Software, where can I get 1.8.2 usb creator so that I can downgrade it?

From the dealer login on Control4.com
www.estreamdigital.com

#12 sthembiso

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Posted 09 June 2011 - 03:25 PM

:( I dont have a C4.com account, only the South Africa account.

#13 sthembiso

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Posted 09 June 2011 - 03:45 PM

Found it on my SA Dealer account, thanks




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