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  2. It’s extremely buggy - my phone was ringing today, but the app didn’t pop up, I could just hear the ringing, but no notification / pop up.
  3. What's interesting is that before, I know my IP address was 73.20.91.X That was what it was when it was super flakey. I had them shut it off, but the new provider is taking their sweet time running the fiber line, so I had Comcast turn it back on temporarily. They did that yesterday afternoon, and since they did it the internet hasn't cut out once. My new IP address is 174.52.146.XX. I wonder if the WAN IP address being drastically different has something to do with the stability?
  4. What a great initiative - lots of very knowledgeable & passionate C4 people here. You’ll definitely here the truth!
  5. I'll be able to test out your scenario this weekend too. I have a shield as well and just received my demo Neeo. I'll report back what I find. Have to update to 3.0 first though after changing out some hardware I've been running for years.
  6. I could be wrong about the IP, but it was noticeably different than it typically is and it was also NOT the same as the LAN IP. It has been happening multiple times a day. Next time it happens and I’m at home (that’s part of the challenge - I travel a lot) I’ll hurry and check the WAN IP. In the past, the WAN IP would be different. It doesn’t last long though, so I have to be fast.
  7. Can you send us the IRUSB driver lua log (set debug mode to print) of pressing the "shield" button? If nothing is added to the log when you press that button then it is definitely a C4 issue. Otherwise we should be able to see in the log what is going on.
  8. Today
  9. Just got a NEO remote to test. highly recommend. anyway, there appears to be a bug in the Shield driver where clicking on the Shield does not bring back navigation. I made a video to illustrate: https://photos.app.goo.gl/oG1GvZJ3C2gETCPs5 videostorm, if this is not a driver specific bug but rather a C4 bug please let me know and I'll send to them. thanks!
  10. Is the 192.168.x.x address that you see when this happens the same as your local LAN? That address scheme is typically used for small private networks up to 254 devices. Comcast is one big network over the country. They use both Class A and B networks. Your home runs a class C network. In conclusion, I highly doubt you're receiving that 192 address from Comcast. Only way I can think of watching the problem, is to open the WAN config page on Pakedge to see if it changes live there. I'm not even sure if Pakedge shows you live values either, just guessing. How frequent does this happen? If its an every other day thing, I'd try swapping the modem out first.
  11. I can certainly try a different modem. The one I'm using is on the Comcast recommended list. I don't know enough about networking and ISP's to chase this down any further.
  12. Can you give me an idea as to how I can sniff the problem out? I'd love it if there's something in the router that is configured incorrectly. I have the WAN setup on DHCP, and am using Google's DNS servers. There is a value in the "Override MAC Address" field, and the SIP ALG Enable box is checked. There are no DNS forwardings and the Rebind protection is unchecked. Those are really the only options in the WAN settings.
  13. The question is where the odd WAN (192...) comes from. I doubt that's the Pakedge doing it. Just because something worked for xx years in one place, doesn't mean it'll survive a move, even if it's walking distance. I'd still say try a different modem. Not a 'fan' of Pakedge either, but I've had next to no issues, and certainly nothing like this one.
  14. No problems with C4 as far as adding second hand equipment, solely on dealers discretion to do so or not. What controller failed??
  15. Then I'd say it's your Pakedge router causing the problem. If your neighbors don't have this issue, which are all tied to the same trunk, then you can only look internally. Never been a fan of Pakedge for a reason.
  16. https://www.dropbox.com/s/gs8ytjk876hav3w/ScreenHunter 17.png?dl=0 Here you go.
  17. I should have mention that I have my own modem, and have had so for years. It's the same modem I had at my old house. I disconnected it for roughly 4 hours before hooking it up at the new house. I agree with you on the Comcast supplied crap. I've furnished my own modems for more than a decade.
  18. Sure, buy your own modem would be the best solution as it will rule out the crap that Comcast gives you. From what you're describing, sounds like the comcast supplied modem is changing from bridge mode back to router mode. Then fixes itself, I guess. Typically, Comcast public IP's are in the 172.x.x.x range. When its in router mode, they come stock at 10.1.x.x range.
  19. Coastal Source does both outdoor audio and lighting, but most at the higher end of the scale.
  20. Hard to say that $450 per light is too much. Depends also on what he's supplying. Is he digging his own trenches, putting in conduit or using direct-burial wiring, etc.? You get the idea. Easier answer for you is: what type of lights are included in the packages? These range all over the place depending on style.
  21. In response to your first question there was a design change made after the initial release to instead of displaying the rooms the sessions are playing in just show the transports since that's something you can immediately take action on when coming to this view. What rooms were playing in is considered more secondary information that could be collapsed by default to preserve space per session. As for your second question the media source not going to now playing when clicking on it is intentional. Since a session playing can represent multiple rooms that can all be controlled differently for the same session (ie muted/volume level differences), it's a more complicated visual problem to come up with an intuitive experience for the user while showing all the details we currently show for the now playing view to also bring in the various controls and states for each room that session is streaming to. We opted for solving that issue, for now, by just making the now playing room based when you want to go to the currently streaming session that the given room is participating in. We would be interested in feedback you have about this experience. If you preferred how it was before, what did you like about it? How did you use that information to accomplish what you were trying to do? I can then forward your feedback to the product manager over this to give future input over design. Thanks
  22. Can’t say for sure but I think your dealer is trying to push through a sale. Of course he would try to look after his business it’s only natural but to say it’s forbidden I believe to be wrong( guys will correct me if I’m wrong) A lot of dealers would be very wary of any bit of kit they haven’t been involved with for obvious reasons but there are really good guys on this forum that I’m sure would be able to help remotely.
  23. Thanks! It's part of a broader initiative we have to make the best experience possible for Control4 users. Other developers will start becoming more active on this forum as time goes on as well.
  24. I'm hoping someone can help me. I moved about 6 weeks ago - roughly one mile down the road. At my old house, I had Comcast for 8 years and it was great. I moved in to the new house, and Comcast is great aside from one major problem - multiple times a day the internet goes out for 10 seconds to 5 minutes. When the outages occur, the WAN gets a strange IP address - I think - and then shortly after it gets the same IP address back that it had before and the internet is back up. The only variables that have changed are my house, and replacing an aging PFSense box with a Pakedge RK-2. My neighbors on both sides of me have Comcast and have never had any issues. Comcast has "reset" or "sent signal" to my modem multiple times to fix the issue, and sent a technician out who just added a splitter because the signal was too high, and left. The problem has persisted through all of these things. So - I'm in the process of trying to switch to a Fiber provider, but they're extremely difficult to deal with (slow) and expensive - I'd rather just have my Comcast connection be stable. While I wait for these Fiber guys to get their shit together, is there anything I can do (short of swapping out the Pakedge with the old PFSense box, which would be a MASSIVE hassle) to verify that it is in fact a Comcast issue and not a problem with my router?
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