I recently bought a used Wattbox WB-600-IPVCE-12. I used the utility to change IP address successfully. But I can't access online interface as previous owner changed username and password. 

Any suggestion on reset username and password to access web interface. 

Thanks

According to the manual, the same utility software you used to change the ip address can be used to do a factory reset. It doesn't give a procedure, though.

 

Unfortunately could not find it there. 

I recently bought a used Wattbox WB-600-IPVCE-12. I used the utility to change IP address successfully. But I can't access online interface as previous owner changed username and password. 

Any suggestion on reset username and password to access web interface. 

Thanks

You use the firmware tool to update or refresh the firmware.

Do you mean that updating firmware would reset password?

Do you mean that updating firmware would reset password?

Why. Yes I do.

It will also forget all settings and names of each outlet etc.

Unfortunately firmware did not work but thanks for the suggestion. 

However, I did get some help from SnapAV support and it worked.

" If you don’t have the current credentials to the Wattbox you can reset the password by using /password.cgi (ex: HTTP://192.168.1.100/password.cgi ) after the IP address in your browser and using the master password from the sticker on the unit."

Easy and obviously a good place to start :-)

thanks for the help everyone. 

On 5/31/2016 at 11:10 AM, istreich said:

Unfortunately firmware did not work but thanks for the suggestion. 

However, I did get some help from SnapAV support and it worked.

" If you don’t have the current credentials to the Wattbox you can reset the password by using /password.cgi (ex: HTTP://192.168.1.100/password.cgi ) after the IP address in your browser and using the master password from the sticker on the unit."

Easy and obviously a good place to start :-)

thanks for the help everyone. 

Do you remember what to fill out in the ID section?  It asked for a master password (from the sticker) and a master ID?

master id is usual admin

Call snap AV


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5 hours ago, msgreenf said:

master id is usual admin

I gave "admin" One More try and it turns out I had a typo in my password.    

 

Thanks!!  Resolved

An old thread but want to say thanks for posting it. I just bought a "new" wattbox WB-700 and was unable to log in using wattbox. This saved me a ton of grief