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Used C4-apd120 not resetting or turning off


ryanm

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Bought a used c4-apd120. It won't turn the light off, but dims from low to high. I tried the factory reset 9-4-9(using top bottom top) and 15 (using top), but it didn't respond to either input. Ive checked the wiring and has done this at two different locations. Any ideas

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19 hours ago, ryanm said:

Thanks for the helpful reply. A simple it's broken/destroyed/damaged etc would have required less typing. But what do I know..I'm only asking for help

You're right, inappropriate answer. I apologize. When you say wiring is right, do you mean a neutral is connected?

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I sent it back and got a full refund.  I've installed about 10 dimmers/keypads recently and haven't had any problems with others. So I'm guessing it was that one dimmer.  Thanks for the replies.

Yeah I had the black to the power in, red out, white neutral,  and green ground. It had 2 60 watt incandescents only, so that load should have had nothing to do with it.  

 

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