Gary Leeds UK Posted May 17, 2017 Share Posted May 17, 2017 Alan, iPad is not crashing now - looks like everything is sorted Quote Link to comment Share on other sites More sharing options...
alanchow Posted May 17, 2017 Author Share Posted May 17, 2017 6 hours ago, Gary Leeds UK said: Alan all sorted - Great Job and one hell of a driver - Love It Glad to hear you like it. It's definately a favourite amongst the british:) msgreenf 1 Quote Link to comment Share on other sites More sharing options...
wild01 Posted May 24, 2017 Share Posted May 24, 2017 Hi Alan Rolled about 10 of these drivers out now and its superb, I have a request perhaps for a future update, would it be possible to make the channel listing appear under "listen" for them audio only zones, a lot of people i deal with actually use there sky receivers for there radio functionality and in an audio only zone this is not possible without a screen to drive the sky gui or if the user knows the channel numbers off by heart, it would be cool to have the broadcast list available here. Quote Link to comment Share on other sites More sharing options...
alanchow Posted May 25, 2017 Author Share Posted May 25, 2017 16 hours ago, wild01 said: Hi Alan Rolled about 10 of these drivers out now and its superb, I have a request perhaps for a future update, would it be possible to make the channel listing appear under "listen" for them audio only zones, a lot of people i deal with actually use there sky receivers for there radio functionality and in an audio only zone this is not possible without a screen to drive the sky gui or if the user knows the channel numbers off by heart, it would be cool to have the broadcast list available here. Thanks for the feedback. Its something we wanted to do originally but Control4's Media Service Proxy didn't notify us if it where the request came from (watch or listen). As such we couldn't actually implement this. Its definately something i'd like to do if i can figure it out. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted August 2, 2017 Share Posted August 2, 2017 Alan, how do we get he updates now for your drivers ? Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 3, 2017 Author Share Posted August 3, 2017 3 hours ago, Gary Leeds UK said: Alan, how do we get he updates now for your drivers ? We are working on migration of all licences purchased from Houselogix to driverCentral. Your dealer will need to install the driverCentral cloud driver and manually update the driver you have purchased on houselogix to the driverCentral version). After that its all automatic. When we issue an update the cloud driver will detect that you are running an older version and update it to the latest. At this stage apart from migration to the new marketplace there are no new functionality so it is safe to keep using the houselogix versions. We will be releasing 3 or 4 new drivers to coincide with CEDIA Expo though so keep your eyes peeled on the forums or our social media. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted August 3, 2017 Share Posted August 3, 2017 Alan, That's a bit harsh we have about 3 or 4 of your drivers, which we are paying again for the install. That's going to be about 1 hours work if someone is dialling in, if they even opened a account with Driver Central. If we do not Migrate will the drivers carry on working but just not update ? Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 3, 2017 Author Share Posted August 3, 2017 10 minutes ago, Gary Leeds UK said: Alan, That's a bit harsh we have about 3 or 4 of your drivers, which we are paying again for the install. That's going to be about 1 hours work if someone is dialling in, if they even opened a account with Driver Central. If we do not Migrate will the drivers carry on working but just not update ? Yep it is not manditory for you to migrate. You can just do nothing and it'll work forever even if houselogix were to shut shop (which they arn't). We are committed to supporting those who have purchased off of us hence why we are offering migration for those who want to update their drivers to the latest versions. Quote Link to comment Share on other sites More sharing options...
alanchow Posted August 3, 2017 Author Share Posted August 3, 2017 I just want to add that without the support of paying customers we honestly can't do this as a business so it would be silly for us to not support those who support us:) So we do everything we can do to make those who have bought licences off of us happy. VINCELdUB 1 Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 8, 2017 Share Posted September 8, 2017 Alan was updated today and lost our sky channels icons Just noticed - it's the weekend and after 6pm - is this a easy fix Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 8, 2017 Share Posted September 8, 2017 59 minutes ago, Gary Leeds UK said: Alan was updated today and lost our sky channels icons Just noticed - it's the weekend and after 6pm - is this a easy fix have you tried refresh nav's? Quote Link to comment Share on other sites More sharing options...
AHA Posted September 8, 2017 Share Posted September 8, 2017 I have that problem too, Alan's going to troubleshoot on my system when he's next available. Turn on debug and look in lua, you'll probably see an error when you try loading the channels from a nav. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 9, 2017 Share Posted September 9, 2017 My first every attempt at debug !!! Hope that means something !!!! DEBUG MODE = PRINT AND LOG 09/09/2017 09:03:06 - ReceivedFromProxy [5001] : getTabs 09/09/2017 09:03:06 - ROOMID 12 09/09/2017 09:03:06 - NAVID c4-7DA73263-7BDD-4C36-A2D2-0FA81F23229D 09/09/2017 09:03:06 - SEQ 6 09/09/2017 09:03:06 - LOCALE en-GB 09/09/2017 09:03:06 - ARGS <args/> 09/09/2017 09:03:07 - ReceivedFromProxy [5001] : getData 09/09/2017 09:03:07 - ROOMID 12 09/09/2017 09:03:07 - NAVID c4-7DA73263-7BDD-4C36-A2D2-0FA81F23229D 09/09/2017 09:03:07 - LOCALE en-GB 09/09/2017 09:03:07 - SEQ 7 09/09/2017 09:03:07 - ARGS <args><arg name="name">getChannels</arg><arg name="start">0</arg><arg name="count">50</arg></args> Quote Link to comment Share on other sites More sharing options...
AHA Posted September 9, 2017 Share Posted September 9, 2017 If you keep watching the log you should see it try to download the data and fail. Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 15, 2017 Share Posted September 15, 2017 Is Alan on his Jollies or is it a major issue ? Quote Link to comment Share on other sites More sharing options...
msgreenf Posted September 15, 2017 Share Posted September 15, 2017 Is Alan on his Jollies or is it a major issue ?He is on holiday until next week Sent from my Nexus 6P using Tapatalk Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 15, 2017 Share Posted September 15, 2017 Hope he's having a good time. Quote Link to comment Share on other sites More sharing options...
alanchow Posted September 21, 2017 Author Share Posted September 21, 2017 Hi guys, We discovered the issue and have resolved it. Have pushed out an update so the driver will automatically update itself within the next 24 hours. Please let me know if you encounter any further issues. msgreenf 1 Quote Link to comment Share on other sites More sharing options...
Gary Leeds UK Posted September 21, 2017 Share Posted September 21, 2017 Cheers Alan - still one of the best drivers around Quote Link to comment Share on other sites More sharing options...
alanchow Posted September 21, 2017 Author Share Posted September 21, 2017 1 hour ago, Gary Leeds UK said: Cheers Alan - still one of the best drivers around Thanks Gary. I really appreciate the feedback. Quote Link to comment Share on other sites More sharing options...
3D - Benn Posted October 6, 2017 Share Posted October 6, 2017 @alanchow I've got a licencing issue on one of my jobs. I think what's happened is the drivers updated to the one that uses driver central cloud key. I've tried re-registering it and installing the cloud driver etc but its just saying the key's used on another project. I've emailed in (Via driver centra, selected your driver) but had no response? Getting a bit twitchy now as it was the start of the week and the drivers running on a 7 day trial period atm. Quote Link to comment Share on other sites More sharing options...
alanchow Posted October 6, 2017 Author Share Posted October 6, 2017 43 minutes ago, Benn Howard said: @alanchow I've got a licencing issue on one of my jobs. I think what's happened is the drivers updated to the one that uses driver central cloud key. I've tried re-registering it and installing the cloud driver etc but its just saying the key's used on another project. I've emailed in (Via driver centra, selected your driver) but had no response? Getting a bit twitchy now as it was the start of the week and the drivers running on a 7 day trial period atm. Note that all houselogix licences were migrated to driverCentral. driverCentral is based in Denver which is Mountain Time. Its 5:30 in the morning now so they're not going to be in the office for another 3 hours. Only they can handle your licencing request. I assume you have sent them the licence key so they can check it out for you. Perhaps also send them the mac address as well so they can check their database. Quote Link to comment Share on other sites More sharing options...
3D - Benn Posted October 6, 2017 Share Posted October 6, 2017 It was 5 days ago now so I'm not too sure what to do other then send another email Quote Link to comment Share on other sites More sharing options...
alanchow Posted October 6, 2017 Author Share Posted October 6, 2017 1 hour ago, Benn Howard said: It was 5 days ago now so I'm not too sure what to do other then send another email I'm not sure what email address you are sending to but driverCentral's helpdesk operates via phone, ticket submission and live chat from 8:30 to 4:30 mountain time (they're open for another 20 minutes). They've always been really responsive and if they can't resolve it they escalate it to me. Quote Link to comment Share on other sites More sharing options...
3D - Benn Posted October 10, 2017 Share Posted October 10, 2017 Thanks for your response Alan, turns out I wasn't getting the email notifications through, but driver central had responded (very quickly) Quote Link to comment Share on other sites More sharing options...
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