wick Posted April 20, 2017 Share Posted April 20, 2017 good day everyone i have a random question that seems to have me and the fireplace guys both stumped.... here it is i have a town and country fireplace with " wall switch" and remote it all works how it should push a button and the power vent turns on and 15 sec later my igniter goes and there is flame woo hooo!!! now the module is "integration ready" meaning if i connect connect two wires it should replicate what the remote does but alas it does not i can get the module to beep but power vent does not power up and thus no flame the manufaturer has tried to help but they make the fireplaces the modules are from somewhere else and there technical help is limited has any of u fine installers had an issue like this that could shed some light on this for me ???? it would be greatly appreciated Quote Link to comment Share on other sites More sharing options...
Joshua Pressnell Posted April 20, 2017 Share Posted April 20, 2017 We'll need a lot more information if we're going to help you. What's the fireplace model? What's the integration module's make and model (back of that box, perhaps?). Are the two wires on the module expected to be a momentary contact or continuous on/off relay? Where do you have the wires from the module connected to your C4 system? What driver are you using to control that hardware? I'm guessing (and this is just a guess) that you have a momentary contact configured, so the switch from C4 closes and then shortly opens again, when the fireplace expects the switch to close and stay closed. If you remove the wires from your C4 system and just wire them together, does the fireplace turn on properly? msgreenf 1 Quote Link to comment Share on other sites More sharing options...
wick Posted April 20, 2017 Author Share Posted April 20, 2017 yup my bad here is all the info fireplace is a town an country tcws54 series wall switch module has no part number on it that i can see but it has two rj45's on the back one goes to the fireplace and one is an input from a home automation system . according to the instructions if i connect pin 8 ( which is the digital i/o for the flame ) to the common pin 1 and/or pin 5 it should turn on the power vent and then 15 secs later spark and ignite it does not do that if i do it thru my ea-5 relay or me with a jumper just holding the wires together it does not fire up the power vent and thus no spark or flame i have the cat termed in configuration "b" as per the instructions and have made a test jumper to bypass my c4 relays and see if i done screwed that up, but seems like the module isnt doing what its supposed to do . was hoping some guru on here has had this problem before and could point me in some direction Quote Link to comment Share on other sites More sharing options...
mmcnair Posted October 1, 2019 Share Posted October 1, 2019 On 4/20/2017 at 3:13 PM, wick said: yup my bad here is all the info fireplace is a town an country tcws54 series wall switch module has no part number on it that i can see but it has two rj45's on the back one goes to the fireplace and one is an input from a home automation system . according to the instructions if i connect pin 8 ( which is the digital i/o for the flame ) to the common pin 1 and/or pin 5 it should turn on the power vent and then 15 secs later spark and ignite it does not do that if i do it thru my ea-5 relay or me with a jumper just holding the wires together it does not fire up the power vent and thus no spark or flame i have the cat termed in configuration "b" as per the instructions and have made a test jumper to bypass my c4 relays and see if i done screwed that up, but seems like the module isnt doing what its supposed to do . was hoping some guru on here has had this problem before and could point me in some direction Hi There, I am trying to do the exact same thing and have had the same result as you. Did you get anywhere with this? Thanks Quote Link to comment Share on other sites More sharing options...
mmcnair Posted October 1, 2019 Share Posted October 1, 2019 On 4/20/2017 at 3:13 PM, wick said: yup my bad here is all the info fireplace is a town an country tcws54 series wall switch module has no part number on it that i can see but it has two rj45's on the back one goes to the fireplace and one is an input from a home automation system . according to the instructions if i connect pin 8 ( which is the digital i/o for the flame ) to the common pin 1 and/or pin 5 it should turn on the power vent and then 15 secs later spark and ignite it does not do that if i do it thru my ea-5 relay or me with a jumper just holding the wires together it does not fire up the power vent and thus no spark or flame i have the cat termed in configuration "b" as per the instructions and have made a test jumper to bypass my c4 relays and see if i done screwed that up, but seems like the module isnt doing what its supposed to do . was hoping some guru on here has had this problem before and could point me in some direction Hi There, I am trying to do the exact same thing and have had the same result as you. Did you get anywhere with this? Thanks Quote Link to comment Share on other sites More sharing options...
Neo1738 Posted October 2, 2019 Share Posted October 2, 2019 One thing is a lot of these require the wall switch to be in the "on" position. Then the relay simulates a remote push. Is the wall switch on? Quote Link to comment Share on other sites More sharing options...
Jobu604 Posted July 27, 2020 Share Posted July 27, 2020 Did you guys or anyone else ever figure this out? I have not yet attempted to integrate my T&C fireplaces with C4 but the description of the issue is the same as I am experiencing with the T&C Bluetooth app on one of my fireplaces (even had the wall module replaced and same issue) - module beeps but vent and flame do not trigger. I have a second T&C fireplace which works via the app fine. I was hoping to get this issue sorted out before exploring integration with C4. cnicholson 1 Quote Link to comment Share on other sites More sharing options...
cnicholson Posted July 28, 2020 Share Posted July 28, 2020 I also just spec'ed a Town & Country TC54 fireplace and am now worried about the integration if the included module does not work as advertised. Anyone get this going? Quote Link to comment Share on other sites More sharing options...
Dutch Ricardo Posted December 6, 2022 Share Posted December 6, 2022 Brown to NO and Blue/white to COM. Works fine. cnicholson 1 Quote Link to comment Share on other sites More sharing options...
cnicholson Posted December 8, 2022 Share Posted December 8, 2022 On 12/6/2022 at 11:51 AM, Dutch Ricardo said: Brown to NO and Blue/white to COM. Works fine. Great. This is on my punchlist as the T&C is now installed. Regrettably, is was on the INSTALLER'S punchlist, but he didn't do it. What did you use to do the switching? I don't believe I have a home run to the controller, so I was planning on using a Shelly module. Or maybe two of them: one for fire on/off and one for lights on/off Quote Link to comment Share on other sites More sharing options...
Matt Lowe Posted December 8, 2022 Share Posted December 8, 2022 2 hours ago, cnicholson said: Great. This is on my punchlist as the T&C is now installed. Regrettably, is was on the INSTALLER'S punchlist, but he didn't do it. What did you use to do the switching? I don't believe I have a home run to the controller, so I was planning on using a Shelly module. Or maybe two of them: one for fire on/off and one for lights on/off if it is a small current and voltage the controller have built in relays you can use. 3 series has 1 5 series has 4 and the io extender has 8. can also use a z2io with 2 if you need it wirelessly. cnicholson 1 Quote Link to comment Share on other sites More sharing options...
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