DSC PC1832 and IT100 with EA3

[diversitie]

I used DSC PC1832 board with IT100 card and Control4 IT100 driver with DB9 straight through cable to EA3 serial 1 but it appears on touch screen as offline.

Anyone has a suggestion?

[mallom]

12 minutes ago, diversitie said:

I used DSC PC1832 board with IT100 card and Control4 IT100 driver with DB9 straight through cable to EA3 serial 1 but it appears on touch screen as offline.

Anyone has a suggestion?

Was this working before or you have just implemented this setup?

a) Assuming this is a new setup, you need to make sure that the cable has the correct pins. 

 

b) Is the IT-100 blinking (as it is receiving data from the panel)? 
c) Did you make the correct binding in composer pro?

d) If everything looks good, sometimes the status will stay offline until the next event. So you could try Arm/disarm using the fob and see if that changes the status.

Cant think of anything else.. the IT100 is pretty much plug and play. It just works.

[diversitie]

30 minutes ago, mallom said:

Was this working before or you have just implemented this setup?

a) Assuming this is a new setup, you need to make sure that the cable has the correct pins. 

 

b) Is the IT-100 blinking (as it is receiving data from the panel)? 
c) Did you make the correct binding in composer pro?

d) If everything looks good, sometimes the status will stay offline until the next event. So you could try Arm/disarm using the fob and see if that changes the status.

Cant think of anything else.. the IT100 is pretty much plug and play. It just works.

It is new setup, already power cycled DSC board and EA3.

a) yes, i did this cable

b) it is blinking every 1/2 sec as mentioned in IT100 datasheet

c) I blinded it to serial 1 port as connected with cable

d)  I tried to arm or key in number in touch screen but nothing happened. On DSC keypad hardware, I can arm and got siren alarmed normally.