poucedeleon Posted May 11, 2009 Author Share Posted May 11, 2009 I have to say some dealers are right out to lunch about this! I had the same problem when I updated to 1.7. My dealer kept saying that Composer HE 1.7 wasn't available (the retail version wasn't available). After some looking around and calling another dealer, my dealer finally forwarded me the link. How as a dealer do these people not know what is going on or how to find info for their customers!!! Just my 2 cents.I have the same problem with my Pool guy. Great at the pool business, just did not know how to navigate a computer. Now that he hired a girl to run the office everything is great. Link to comment Share on other sites More sharing options...
thecodeman Posted May 11, 2009 Share Posted May 11, 2009 Why can't my dealer get the link to work for a CHE 1.7.3 update? I need this, to go along with my director update to 1.7.3, do I not?Yes, if your system is being updated to 1.7.3 by your dealer, then you'll need CHE with the same version as well. Link to comment Share on other sites More sharing options...
lippavisual Posted May 11, 2009 Share Posted May 11, 2009 FYI, AFAIK-The availability of software isn't as easily obtained, when the new versions come out. Composer Pro 1.7.3 may be out on a Friday, where the Composer HE won't be out until the following Friday. Not all software is available at the same time. Link to comment Share on other sites More sharing options...
ILoveC4 Posted May 11, 2009 Share Posted May 11, 2009 Is there a problem with someone just posting the links here? You need a subscription key to use the software, why are the download links so secretly held?Everytime there is an update there are threads about this. It should just be made a sticky. "Download Composer HE here" and have links to every version. Link to comment Share on other sites More sharing options...
henniae Posted May 12, 2009 Share Posted May 12, 2009 Is there a problem with someone just posting the links here?My only guess would be that if Control 4 wanted the links posted they would post them on the Control 4 web site. As a dealer I do not have control over this. Link to comment Share on other sites More sharing options...
ILoveC4 Posted May 12, 2009 Share Posted May 12, 2009 I understand that, I just don't know why they are so hidden and protected....It isn't like someone who got it could use it without paying for it. The damn subscription code is written on the side of the box. There is no place to get that without buying it!Henniae, I know it is outside of your control. Link to comment Share on other sites More sharing options...
akg4y Posted May 12, 2009 Share Posted May 12, 2009 I would guess the issue would be with not so savvy users downloading an updated version etc without having dealers update their system version and then wondering why things didnt work. Link to comment Share on other sites More sharing options...
ILoveC4 Posted May 12, 2009 Share Posted May 12, 2009 It would be easy enough to have the software verify it's version against director. If it doesn't match, it gives you an error message and doesn't work. Link to comment Share on other sites More sharing options...
MSI Posted June 20, 2009 Share Posted June 20, 2009 Just did a large C4 updgrade. I would like to use my Composer HE. However, my version is 1.7.1The system is at 1.7.3.20My dealer has not provided the link to the software. Shouldn't the end user be able to press an update button within HE to update the software?1. Can I use my version ?2. Can a dealer or someone at C4 provide me with the link to the newest version. (just send it to my email address) Thanks Link to comment Share on other sites More sharing options...
henniae Posted June 20, 2009 Share Posted June 20, 2009 Just did a large C4 updgrade. I would like to use my Composer HE. However, my version is 1.7.1The system is at 1.7.3.20My dealer has not provided the link to the software. Shouldn't the end user be able to press an update button within HE to update the software?1. Can I use my version ?2. Can a dealer or someone at C4 provide me with the link to the newest version. (just send it to my email address) ThanksLog into your my.control4.com account and see the download link. It will list the versions of of ME for your system. I am not sure if it will list the HE link but it is worth a try. If not your dealer will need to send you the link. Link to comment Share on other sites More sharing options...
RyanE Posted June 20, 2009 Share Posted June 20, 2009 It does not list the HE link, only ME.You need to get an HE link from your dealer.RyanE Link to comment Share on other sites More sharing options...
mthomtech Posted June 22, 2009 Share Posted June 22, 2009 I was in the dark ages and had version 1.3.1 when I got CHE. I just had some updates done and was upgraded to 1.6.0.512 for the Director. I'll email the dealer to get a CHE link to that version, but if anyone has it, and could send it to me, that would be great. My dealer doesn't routinely sell CHE ... in fact, I'm their only client that they've let buy it so far ... so I'm not sure how quickly they'll be able to find the update links.Thanks! Link to comment Share on other sites More sharing options...
New C4 User Posted June 22, 2009 Share Posted June 22, 2009 If you're dealer just did an update, and he put you on 1.6.0.512, it is time to get a new dealer. Link to comment Share on other sites More sharing options...
thecodeman Posted June 22, 2009 Share Posted June 22, 2009 Not necessarily. If there's no need for the hardware introduced in later versions, 1.6.0.512 could very well be a stable update. Link to comment Share on other sites More sharing options...
mthomtech Posted June 22, 2009 Share Posted June 22, 2009 Yes ... it's not that they wouldn't update me to the latest version if I requested it. But right now my hardware requirements didn't require a further update, and they opt for what they find is the most stable version for my setup. Link to comment Share on other sites More sharing options...
MSI Posted June 22, 2009 Share Posted June 22, 2009 Ryan,Why is the HE link not provided in the my.control4.com download site ? Link to comment Share on other sites More sharing options...
RyanE Posted June 22, 2009 Share Posted June 22, 2009 I don't know.It's always been something you had to get through your dealer.RyanE Link to comment Share on other sites More sharing options...
CFUG Posted June 23, 2009 Share Posted June 23, 2009 ^I would tend to agree as your dealer is also responsible for the system upgrade in the first place. Link to comment Share on other sites More sharing options...
RyanE Posted June 23, 2009 Share Posted June 23, 2009 That's true, if someone updated their CHE without having the system updated, that could be an issue.Although, the same could be said of ME, and it's link is provided.RyanE Link to comment Share on other sites More sharing options...
mthomtech Posted June 23, 2009 Share Posted June 23, 2009 I received a link from my dealer for the CHE 1.7.2. Two questions:1) My director is on 1.6.0.512 ... Any known issues with running CHE 1.7.2 with the director on 1.6.0.512? I've asked to dealer to see if they can send me the link to the older version. Are links to older versions available on the dealer forum?2) Is it required or advised to unistall older versions of CHE and CME before installing the latest versions?Thanks Link to comment Share on other sites More sharing options...
thecodeman Posted June 23, 2009 Share Posted June 23, 2009 1) Yes, it is an issue. Always make sure you use the correct version of software for the version of director you are running. There are links to older versions available to your dealer in the knowledgebase.2) Not required, but is advised so that you don't open the wrong version. Link to comment Share on other sites More sharing options...
mthomtech Posted June 23, 2009 Share Posted June 23, 2009 Thanks. Dealer is getting me the correct version. Link to comment Share on other sites More sharing options...
CFUG Posted June 24, 2009 Share Posted June 24, 2009 Tell him codeman will send him the invoice Link to comment Share on other sites More sharing options...
thecodeman Posted June 24, 2009 Share Posted June 24, 2009 Tell him codeman will send him the invoice I'm sure I'll hear that the check is in the mail, right? Link to comment Share on other sites More sharing options...
CFUG Posted June 24, 2009 Share Posted June 24, 2009 "I'll gladly pay you Tuesday" Link to comment Share on other sites More sharing options...
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