C4, Plastique? Posted April 28, 2009 Posted April 28, 2009 I am getting the following error when trying to update:Unable to obtain update version information from the web interface at url http://services.control4.com/Updates/v1_0/Updates.asmx. Verify that internet access is available from Director.When I go to system Diagnostics, I get success for all my internet service diagnostics, including updates. Can anyone please help? Getting frustrated, have 1.6.x and need to upgrade as my composer is now 1.7.Help? Thanks!
RyanE Posted April 28, 2009 Posted April 28, 2009 I don't know that you're going to get any assistance in trying to update your system, as updates are one of the things that are limited to Control4 Dealers having access to through ComposerPro.RyanE
C4, Plastique? Posted April 28, 2009 Author Posted April 28, 2009 Hopefully that's not your way of saying "I don't know what that means" :-) Have requested dealer status for 5 sites that I am installing and programming. Thanks for your reply to help me clarify that.
thecodeman Posted April 28, 2009 Posted April 28, 2009 Wait, what? You work for a dealer or are you just installing gear from eBay at people's houses and want to get dealer status that way? I'm confused.
dogdvr Posted April 28, 2009 Posted April 28, 2009 Thats weird.They wouldn't let me buy equiptment until my dealer status was approved.Hopefully they will get you that dealer status soonBrent
C4, Plastique? Posted April 29, 2009 Author Posted April 29, 2009 Guess I'll just have to wait unless anyone has anything useful/helpful to say. Never fear, no illicit ebay sales, all dealer supplied equipment. Thanks again for your comments.
RyanE Posted April 29, 2009 Posted April 29, 2009 If it was all dealer supplied equipment, ask your dealer how to update it.Dealers *are* the end-users' tech support line.It's in their dealer agreement that if they sell it, they support it.RyanE
thecodeman Posted April 29, 2009 Posted April 29, 2009 I'm just asking a question, that's all. Didn't mean to offend, just curious.
C4, Plastique? Posted April 29, 2009 Author Posted April 29, 2009 No problem, codeman, hope they understand legitimate need for increasing legitimate product sales. It's an interesting and exciting product, regardless of how it ends up being supported.
jesh Posted April 30, 2009 Posted April 30, 2009 Did it ever work?Check gateway and DNS server settings on MC.Any hardware based firewalls? Check settings on it (or them).More info would help out.
C4, Plastique? Posted April 30, 2009 Author Posted April 30, 2009 Ended up turning off firewall and still didn't go, backed up the HC-300, then tried again and it updated successfully, but when I re-loaded the project, the update problem returned. As am good now, not going to expend my energy on it until next time. Thanks for your efforts to aid me, it's appreciated!
jesh Posted May 1, 2009 Posted May 1, 2009 Ended up turning off firewall and still didn't go, backed up the HC-300, then tried again and it updated successfully, but when I re-loaded the project, the update problem returned. As am good now, not going to expend my energy on it until next time. Thanks for your efforts to aid me, it's appreciated!Is the version of Composer the right version for the project? You're not getting an incorrect version error are you?
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