Power Outage

[SRQUser]

We received a notice from the Electric company that our power will be shut off next week for several hours.

We will not be home when this happens nor will we return for a month.

Using C4 to control lights and shades.  (We were supposed to have it control A/C and door locks but the installer installed incompatible devices).

My dealer/installer is simply not responding to my inquiries, so asking here.

WIll that outage disrupt my service? When it comes back, will it reset to the correct time, or will all my devices that are supposed to make it look like I am home be out of whack? If need to reset, can I do it remotely?

Thanks

[-defunct-]

Depends on how your install is configured to simulate you being home, so it would be highly dependent on your dealer.

The C4 system should be accessible after the outage if the outage didn't take out anything else.

[SRQUser]

2 minutes ago, Dunamivora said:

Depends on how your install is configured to simulate you being home, so it would be highly dependent on your dealer.

The C4 system should be accessible after the outage if the outage didn't take out anything else.

THANKS, but No idea how this is configured, and being accessible doesn't help me if I am not at home, does it?

When I look on the app, I see nowhere to allow for setting the time.  Likewise, I cannot find anything on the control box that would allow setting time.

Maybe you can tell from the photo of the box if this is doable by me?  And to show what I am up against with an installer who is AWOL, here's what the equipment cabinet he used looks like!   I have a 24/7 Service contract.  HA!  

[-defunct-]

'Being Accessible' meant that you can use the app and connect up.

 

The timezone set on the device is configured by the dealer and the time is updated from time servers on the internet.

[SRQUser]

17 minutes ago, Dunamivora said:

'Being Accessible' meant that you can use the app and connect up.

 

The timezone set on the device is configured by the dealer and the time is updated from time servers on the internet.

SO in other words, the time will be reset automatically without me having to do anything?

Assuming Comcast comes back online after the outage?

[-defunct-]

Correct. It should have a battery inside as well (like any computer) and should keep the time, but those batteries can wear out.

[SRQUser]

Just now, Dunamivora said:

Correct. It should have a battery inside as well (like any computer) and should keep the time, but those batteries can wear out.

THANKS

[Amr]

On 8/5/2019 at 7:33 PM, SRQUser said:

THANKS, but No idea how this is configured, and being accessible doesn't help me if I am not at home, does it?

When I look on the app, I see nowhere to allow for setting the time.  Likewise, I cannot find anything on the control box that would allow setting time.

Maybe you can tell from the photo of the box if this is doable by me?  And to show what I am up against with an installer who is AWOL, here's what the equipment cabinet he used looks like!   I have a 24/7 Service contract.  HA!  

My dear lord, who did this macaroni setup for you deservers deportation to another planet!

[sonic30101]

12 hours ago, Amr said:

My dear lord, who did this macaroni setup for you deservers deportation to another planet!

Yeah that looks like a disasterpeice to me

[SRQUser]

1 minute ago, sonic30101 said:

Yeah that looks like a disasterpeice to me

THat's only a part of it.  The dealer, Integrated Home, in Florida, is non-responsive as well.  I wonder how Control 4 can keep a company like this as an authorized rep.

[c4toys]

14 hours ago, SRQUser said:

THat's only a part of it.  The dealer, Integrated Home, in Florida, is non-responsive as well.  I wonder how Control 4 can keep a company like this as an authorized rep.

I can certainly clean that up for you, I work most of the west coast of FL, message me to discuss further