How to resolve Zigbee "Unknown Node"

[David Cichy]

I have a recurring problem with Unknown Nodes getting created in my Zigbee Mesh Routing Tree that I don't know how to resolve.

I have an EA5 in a rack in the equipment closet and 3 EA-1's equally distributed in 1/3 of the house each (east, center and west)

The QMOTION shades go off line randomly when these "Unknown Nodes" appear.  When I first power off and power on the QMOTION shades they find the nearest controller and everything is fine.  Some time later, the unknown nodes appear and the function of the shades becomes unpredictable.  Anyone know why this is happening?

I've attached a picture of my zigbee mesh routing tree and zigbee configuration for reference.

Thanks for any help in resolving...

Zigbee Unknown Nodes Screenshot.pdf Zigbee Configuration.pdf

[mstafford388]

Take those controllers running ZAPs on another ZServer and turn them into ZServers.  You don't want to have any secondary ZAPs anymore.  You'll have to unidentify devices so that you can re-identify them to the appropriate ZServer but you'll have a much, much better Zigbee experience.  

[David Cichy]

1 hour ago, mstafford388 said:

Take those controllers running ZAPs on another ZServer and turn them into ZServers.  You don't want to have any secondary ZAPs anymore.  You'll have to unidentify devices so that you can re-identify them to the appropriate ZServer but you'll have a much, much better Zigbee experience.  

Ok, that makes a lot of sense to me.  I didn't do the original configuration.  I noticed that "EA-1 fittness" was running as a ZServer, but that the other two EA-1's were "slaved" to the EA-5 in the equipment closet.  I'm a little unclear on the HOW though...  How do I pull the EA-1 "great-room" and "master" controllers out from under the EA-5 and make them ZServers in their own right?

Based on the second part of your reply (thanks by the way), it looks like I'm going to have de-identify all of the freaking qmotion shades.  When I RE-identify them, how do I control the process so that they talk to the nearest ZServer?  Or can I?  Also, they are a PITA to setup the upper and lower limits.  Will I have to re-setup each of them all over?

Thanks for your help @mstafford388...  Really appreciate it...  This one has been a long standing booger.

 

[mstafford388]

Yeah the Q-motion stuff isn't the easiest thing in the world to do initial config on.  Once you un-identify the devices you'll need to turn the secondary ZAPs off on each ZServer. Then you'll need to go to zigbee configuration and make those controllers their own ZServers.  Once they are up and running, when you identify the zigbee devices you'll have a drop down to select which ZServer to identify them too.  

[David Cichy]

3 minutes ago, mstafford388 said:

Yeah the Q-motion stuff isn't the easiest thing in the world to do initial config on.  Once you un-identify the devices you'll need to turn the secondary ZAPs off on each ZServer. Then you'll need to go to zigbee configuration and make those controllers their own ZServers.  Once they are up and running, when you identify the zigbee devices you'll have a drop down to select which ZServer to identify them too.  

Got it.  Looks like fun with QMotion config today.  lol.  It's fine though, having Zigbee actually work as intended is totally worth the slog...

Appreciate the guidance.