Intercom Anywhere ( Composer 3.2.1 ) Iphone keeps Ringing after pick-up on TP or Phone

[RDG@LTD]

Good afternoon everyone. I'm new here C4 installer from Amsterdam.

Did some reading here in the past years but never used my account so this is my first topic "yeah".

Maybe someone has a solution / workaround for this , I just finished a nice apartment here in Amsterdam and have a DS2 IP + 2N fingerprint unit at the street door. 

When someone rings the doorbell all the phones with intercom anywhere app & T3 TP's in the house start ringing like they should , when I answer a call on a touch panel the Iphone's keep on going on for like 20/30 seconds, if I answer the call from a Iphone the other phones also keep going on. The TP's stop when I answer so it should be something to the Anywhere part.

Its not really a problem but very annoying in daily use, someone any idea how I can make the phones stop when a call is answered.

Thanks in advance

RDG_NL

 

[Cyknight]

1- talk to C4 support in Europe on this as they're looking for examples

2- I'm tracking a possibility that it's because multiple devices are using the same user account.

3-see 1 and act on it

 

 

[Matt Lowe]

it does seem to be related to 2- so be sure each intercom anywhere user has their own login for control4.

 

[RDG@LTD]

Thanks For Response guys!

 

Yes i have added 4 different email adresses for 4 different iphones ( So that i have in the app the right names by the phones to call )

Yes C4 proposed in programming example : "when doorbutton OPEN" has bin pressed, stop the call, ( The phones stop then)  but this in real life use don't work, 

the image of the DS2 camera falls off course away when someone  opens the door.

 

I used the DS2 allot but never had this issue before , or it did not stand out because i had never all the Iphones at one spot.

It looks like buggy (3.2.1) issue.

 

P.S. as a tip! I used here also as extension of the DS2 the Fingerprint unit of 2N ( that is directly connected to the DS2 ), then you need a different driver in composer and that worked good for a month or 2  and now also like *&^*#$,  don't make this configuration always use a  Finger unit that is just standalone so you can use the original driver.  ( My top issue looks like maybe has something to do as a combi of these 2 and the other driver )